Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Humble Choice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Humble Choice: Easy Method
What is Humble Choice
Overview
Humble Choice is a monthly subscription that offers a curated bundle of PC games, ongoing store discounts, access to the Humble Vault, and charitable contributions tied to the subscription.
How it works
Subscribers pay a recurring monthly fee to receive a selection of games each month and other member benefits.
Subscriptions can be managed via the Humble website or via the app store used at the time of purchase.
How to cancel Humble Choice
Cancel via the Humble website (web)
- Sign in to your Humble account on the Humble website.
- Go to your account or subscription management area and choose the option to cancel the Humble Choice subscription.
- Confirm cancellation; web cancellations stop future monthly charges immediately.
Cancel via App Store or Google Play
- If you subscribed through Apple's App Store, open your Apple ID subscriptions and cancel there; Apple handles billing for that subscription.
- If you subscribed through Google Play, cancel the subscription in Google Play > Subscriptions; Google handles billing for that subscription.
- Humble’s support and terms indicate you must cancel through the platform that processed the payment.
What happens when you cancel
Access and renewal
Once you cancel a web subscription, future monthly charges stop immediately and you will not be billed for the following month.
For platform (App Store/Google Play) subscriptions, cancellation through those platforms prevents future renewals handled by that platform.
Data and entitlement
Cancelling does not generally remove access to games or keys you have already received or revealed.
Account data (purchase history, keys issued) typically remains accessible in your Humble account after cancellation.
Will I get a refund?
Standard Humble refund policy
Humble’s policy states that payments are non‑refundable once bundle content (for example, game keys) is made available.
Specifically, you lose the right to a refund after keys are revealed even if unused; there are generally no refunds or credits for partially used periods.
Exceptions and discretionary refunds
- Some refunds have been issued in rare cases - e.g., if support is contacted before revealing a key, a fast refund has been reported.
- Secondary sources note Humble may consider refunds within a short window (such as two weeks) if keys are not revealed; these are discretionary and not guaranteed.
- Technical failures or significant service changes may create grounds for an exception in rare circumstances.
Humble Choice plans and pricing
Typical plan
The community-reported monthly price converted to NZD is shown below for reference.
Notes on pricing
No official NZD price for 2024/2025 was located; the table below uses an approximate NZ$17.95 monthly figure from community conversion.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Humble Choice (approx.) | NZ$17.95 | Monthly | Access to monthly curated games, Humble Vault, store discounts, charity support |
Your consumer rights in New Zealand
Relevant law
Under New Zealand’s Consumer Guarantees Act 1993 (CGA), consumers buying digital content from a business in trade are entitled to remedies if the product is faulty, misdescribed, or not of acceptable quality.
How this applies to Humble Choice
- Sellers cannot contract out of CGA obligations, so a “no refund” term does not automatically override consumer rights under the CGA.
- If promised content is not delivered (e.g., no keys, unusable keys), NZ consumers may seek remedies such as repair, replacement or refund under the CGA.
Customer experiences
Positive examples
Some users report quick, successful refunds when they contacted support before revealing keys; a reported case resolved very quickly.
Many subscribers value the curated bundles, charity contributions, and vault access as good value.
Negative examples
- Complaints include keys shown as “out of stock” immediately after purchase and long waits for replenishment or support replies.
- Reports of double-charging, unexpected payments, and difficult or slow customer support responses are common in review sites.
- Some users cite declining bundle quality and price increases after corporate changes, affecting trust.
Documentation checklist
What to gather before contacting support
- Order or subscription confirmation email and date of purchase.
- Payment method used (card, PayPal, App Store, Google Play) and any transaction IDs.
- Screenshots showing the subscription page, unavailable keys, error messages, or double charges.
Evidence to support a refund or CGA claim
- Proof that keys were not delivered or were unusable (screenshots, error logs).
- Records of any communication with Humble support and timestamps.
- If relevant, proof you did not reveal keys (important for discretionary refunds).
Common mistakes
Cancelling in the wrong place
A frequent mistake is cancelling on the Humble website when the subscription was purchased through Apple or Google. The billing platform must be used to stop payments in those cases.
Revealing keys before requesting a refund
Revealing or redeeming keys can eliminate refund options under Humble’s policy. If you plan to request a refund, avoid revealing keys until you know support’s position.
Not keeping transaction records
Not saving receipts, screenshots, or transaction IDs makes disputes slower and harder. Keep documentation from the moment you purchase or notice an issue.
Comparative recap
Quick comparison
The table below summarizes cancellation routes and likely refund outcomes to help you decide how to proceed.
How methods compare
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Humble website (web) | Sign in → Account/Subscriptions → Cancel | Low if keys were revealed; may stop future charges immediately | Web cancellation stops renewals; refunds only in rare exceptions |
| Apple App Store (iOS) | Manage Apple ID subscriptions in iOS or App Store | Low if keys revealed; billing handled by Apple | Cancel in Apple subscriptions; Apple processes refunds where applicable |
| Google Play | Google Play → Subscriptions → Cancel | Low if keys revealed; billing handled by Google | Cancel via Google Play; Google processes platform refunds where applicable |
After cancelling
What to do next
Keep record of the cancellation confirmation and date to show the subscription will not renew.
If you face unexpected charges after cancellation, contact the billing platform (Apple/Google) or your bank/payment provider.
Useful links
- Humble Support
- Manage subscriptions on iPhone or iPad (Apple)
- Cancel subscriptions from Google Play
- Overview: New Zealand Consumer Guarantees Act 1993
Address
Humble Bundle headquarters
Humble Bundle, Inc., 163 Freelon Street, San Francisco, CA 94107, United States.
Notes on local address
No New Zealand‑specific postal address was located for Humble Choice cancellations; use the corporate address above or Humble Support for contact options.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.