Cancel 9Round: Easy Method

What is 9Round

Overview

9Round is a fitness franchise offering 30-minute, circuit-style kickboxing and boxing workouts led by trainers or via on-demand sessions through the 9RoundNOW app.

Memberships can be studio-based (in-person) or app-based (9RoundNOW on-demand), with different cancellation paths for each.

Types of membership

Studio memberships are sold and managed locally by each New Zealand 9Round club, often under term commitments.

The 9RoundNOW product is an app subscription purchasable and cancellable through the mobile app store flow or the app itself.

How to cancel 9Round

Cancel 9RoundNOW (app subscription)

• Open the 9RoundNOW app and go to My Membership → Manage Subscription → Cancel.
• Cancellations take effect at the end of the current billing period; follow in-app prompts to confirm.
• If you purchased via Apple App Store or Google Play, you may also cancel via your device subscription settings.
• See the app terms: 9RoundNOW Terms.

Cancel studio-based (in-person) membership in New Zealand

• Contact your home club (the studio where you signed up) directly; cancellations are handled locally, not via corporate mail.
• Provide written notice where required - most studios ask for at least 30 days’ written notice before the next billing date.
• Keep a copy of your cancellation request and any acknowledgement from the studio.
• Do not rely on sending mail to the U.S. corporate address if you have a local studio-managed membership.

What happens when you cancel

Access after cancellation

For 9RoundNOW, access typically continues until the end of the paid billing period after you cancel.

For studio memberships, access usually continues until the end of the billing or notice period specified by your home club.

Renewal and billing

Cancellations generally stop future automatic renewals but do not produce retroactive refunds for the period already paid.

Keep checking bank statements for any unexpected charges after cancellation and follow up promptly if they occur.

Data and account handling

Your account data and any membership records are retained according to the studio or app privacy policy; request account closure if desired.

If you need confirmation, ask the studio for written proof that the membership was cancelled and the effective date.

Will I get a refund?

Standard refund policy

9RoundNOW subscriptions are non-refundable for partially used periods; there are no credits or refunds for time already used.

This is stated in the 9RoundNOW terms: 9RoundNOW Terms.

Studio refunds and exceptions

• Studio-based refunds in New Zealand are not commonly offered in 9Round’s public materials and are usually handled locally at the studio’s discretion.
• GrabOne deals for 9Round NZ state "No refunds unless required by law" - statutory rights may apply: GrabOne listing.

When a refund may be required by law

Under New Zealand consumer law, refunds may be required if a service is defective, unavailable, or not fit for purpose.

Such rights are statutory and separate from 9Round’s stated no-refund policies; escalate to local consumer protection if needed.

9Round plans and pricing

Typical plans

Below are reported user-sourced prices for New Zealand memberships. These were user-reported and may not reflect current official rates.

Contact your local studio for official, up-to-date pricing.

Your consumer rights in New Zealand

Statutory protections

New Zealand law provides consumer protections (for example the Consumer Guarantees Act) that can require remedies such as refunds for services that are faulty or not fit for purpose.

Statutory rights override voluntary no-refund statements where the law requires action.

When to escalate

• If a studio continues to bill after you have properly cancelled, gather documentation and contact the studio for resolution.
• If the studio does not respond or refuses a statutory remedy, contact New Zealand consumer protection agencies for assistance.

Relevant resources

For guidance and formal complaints, use New Zealand consumer resources such as the Commerce Commission or the government consumer pages.

Helpful starting points: consumerprotection.govt.nz and commerce.govt.nz.

Customer experiences

Positive feedback

Some members praise the trainers and workouts, noting supportive staff and effective sessions.

Examples of positive reviews appear on public review sites praising trainer assistance and motivation.

Negative feedback and common issues

Many complaints relate to difficulties cancelling, unexpected continued charges, and disputes over refunds.

Reports include allegations of ongoing billing after cancellation attempts and problems with trial-to-paid transitions.

Sources and examples

Reviews cited include NZ Trustpilot pages and user reports on forums; specific negative examples describe billing after cancellation and collection actions.

See public reviews on Trustpilot and user posts such as Reddit for first-hand accounts.

Documentation checklist

Essential documents to keep

• Membership agreement or contract copy (signed).
• Receipts and proof of payment (bank statements, card slips).
• Any written cancellation requests and studio acknowledgements.
• Screenshots of in-app cancellation confirmation (for 9RoundNOW).

Useful additional evidence

• Email threads or messages with studio staff confirming cancellation details.
• Dates of attempted cancellations and any responses from the studio.
• Records of continued charges after cancellation (bank screenshots or statements).

Common mistakes

Assuming corporate handles local cancellations

A common error is sending cancellation requests to the U.S. corporate address or general corporate email instead of contacting the home club.

Studio memberships in New Zealand are managed locally; always contact your home club first.

Not documenting the cancellation

Failing to retain written confirmation of cancellation leaves you vulnerable to continued billing disputes.

Always ask for and keep written or screenshot evidence that the studio or app acknowledged the cancellation.

Missing the correct method for 9RoundNOW

For 9RoundNOW, cancelling the app subscription via the app or your device’s store settings is mandatory; assuming an email will stop billing can lead to charges continuing.

Also be aware of reported glitches - monitor bank statements after cancellation and follow up quickly if charges persist.

Comparative recap

Overview table

After cancelling

What to monitor

Check your bank or card statements for at least two billing cycles after cancellation to confirm no further charges.

If you see unexpected charges, contact the studio and your bank immediately and provide your cancellation evidence.

Where to get help

• Review 9RoundNOW terms: 9RoundNOW Terms.
• GrabOne booking reference: GrabOne 9Round listing.
• New Zealand consumer help: consumerprotection.govt.nz and commerce.govt.nz.

Address

Local studio contact

There is no single public New Zealand postal address for membership cancellations; contact your home club directly to cancel and request written confirmation.

Local studios manage memberships and billing for in-person plans - postal mail to corporate is not the normal cancellation path.

Corporate mailing address (U.S.)

If you need the global corporate postal address it is: 9Round Franchising, LLC, 847 NE Main Street, Simpsonville, SC 29681, USA.

Note: Sending mail to the U.S. office is not a substitute for contacting your New Zealand home club for studio-managed memberships.