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Cancel Auckland Leisure: Easy Method
What is Auckland Leisure
Overview
Auckland Leisure is the public network of pools, gyms, classes and community programmes operated for Auckland residents. It provides memberships, casual entry, Learn to Swim lessons, holiday and recreation programmes, and multi-visit passes.
Who it serves
Services are aimed at the general public including families, adults, and children learning to swim. Facilities range from full-service centres to single-site gym access options.
How to cancel Auckland Leisure
Primary cancellation methods
- You must provide written notice to cancel - cancellations cannot be completed via the myLEISURE online portal or app.
- Email cancellations to: [email protected].
- Alternatively, deliver a written cancellation to your local leisure centre if that is accepted by the centre.
Step-by-step cancellation steps
- Locate your membership or booking details (membership number, name, centre).
- Write a clear cancellation request including your name, membership number, centre, and desired cancellation date.
- Send the request by email or to the centre in writing and keep a copy for your records.
- Allow the required notice period (see next section) and confirm receipt with the centre or central team.
What happens when you cancel
Access and effective date
Cancellations require notice. Your access will continue for the length of the required notice and then end on the stated cancellation date.
Renewal and records
Auto-renewal or recurring payments will stop once the cancellation is processed. Auckland Leisure will retain membership records in line with its policies.
Will I get a refund?
General refund policy
Memberships are not refundable simply because you did not use the service. Non-use is not a ground for refund under Auckland Leisure membership terms.
Exceptions and programme rules
- 10-visit passes are non-refundable and expire 12 months after purchase; unused visits are forfeited.
- Holiday & recreation programmes: no refunds once the programme has commenced. If you cancel before the programme starts, a refund may be issued only if your spot can be resold; refunds take up to 10 working days and are by direct credit (not cash).
- Learn to Swim programmes: roll-over occurs unless you cancel. You may cancel with 10 business days' notice via form or email; cancelling with less notice results in continuation.
- Medical exception: membership cancellation without penalty may be allowed for diagnosed illness preventing use, subject to a medical certificate.
Auckland Leisure plans and pricing
Standard weekly prices (2024/2025)
| Plan | Weekly price | Period | Features |
|---|---|---|---|
| Gold membership - full access (Get into it / Gym it / Swim it / Move it) | NZ$25.20 | Weekly | Access to Gold centres (Tepid Baths, Marina Fitness), plus all Silver and Bronze centres |
| Silver membership - full access | NZ$21.50 | Weekly | Access to Silver centres |
| Bronze membership - full access | NZ$17.60 | Weekly | Access to Bronze centres |
| Gym it - Gold (single-site gym access) | NZ$21.50 | Weekly | Access to gym at chosen centre |
| Gym it - Silver (single-site gym access) | NZ$17.60 | Weekly | Access to gym at chosen centre |
| Gym it - Bronze (single-site gym access) | NZ$15.30 | Weekly | Access to gym at chosen centre |
Promotions and notes
Promotional offers (for example $30 for 30 days in Jan - Feb 2025) may be available but convert to the regular weekly rates above after the promo period.
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act and the Fair Trading Act you have rights if services are not provided as promised or are unsafe. These laws operate in addition to Auckland Leisure’s own terms.
How this affects cancellations and refunds
- Auckland Leisure’s “no refund for non-use” term does not override statutory consumer rights where a service is not delivered as described, unsafe, or unfit for purpose.
- If facilities or services materially fail, you may have remedies under New Zealand consumer law and should raise the issue promptly.
Customer experiences
Positive feedback
- Users report good value when using both pools and gym facilities, with clean, quieter-than-private-gym environments.
- Specific praise for centres such as Glenfield Leisure mentions a broad range of facilities and long opening hours.
Negative feedback
- Complaints include cold pools, reduced lane availability due to staffing, maintenance-related closures, and hygiene or behaviour concerns in some pools.
- Some centres are said to need upgrades or have confusing timetables for lane access; equipment or areas at certain centres may be closed for maintenance.
Documentation checklist
What to include with a cancellation
- Your full name, membership number and centre/site name.
- Clear statement of cancellation and the desired cancellation effective date.
- Contact details (phone and email) and a copy of the membership card if available.
Additional paperwork for exceptions
- Medical certificate if claiming cancellation due to diagnosed illness.
- Booking reference or programme details for Learn to Swim or holiday programme cancellations.
- Bank details for direct credit refunds where applicable.
Common mistakes
Trying to cancel through the wrong channel
Many members assume myLEISURE or app-based account pages can process cancellations. These portals do not support cancellations; you must email or write to the centre.
Missing the notice period and refund assumptions
Failing to provide at least the required notice (typically 10 days) often means the membership or class will continue. Expecting refunds for non-use or for programmes after they have started is another common misunderstanding.
Comparative recap
Quick plan comparison
| Plan | Weekly price | Access / Key feature |
|---|---|---|
| Gold membership - full access | NZ$25.20 | All Gold centres plus Silver and Bronze access |
| Silver membership - full access | NZ$21.50 | Access to Silver centres |
| Bronze membership - full access | NZ$17.60 | Access to Bronze centres |
| Gym it - Gold (single-site) | NZ$21.50 | Gym at chosen Gold centre |
| Gym it - Silver (single-site) | NZ$17.60 | Gym at chosen Silver centre |
| Gym it - Bronze (single-site) | NZ$15.30 | Gym at chosen Bronze centre |
Key takeaways
- Cancel in writing or by email and allow the required notice; do not rely on apps or myLEISURE.
- Refunds are limited: non-use is not refundable, 10-visit passes are non-refundable, and programme refunds depend on timing and resale of spots.
After cancelling
What to check
- Confirm the cancellation receipt and the final access date with Auckland Leisure.
- If you expect a refund, check the stated refund method and timeline (direct credit, up to 10 working days where applicable).
Helpful links
- myLEISURE help
- Membership terms and conditions
- Holiday & recreation programmes terms
- Consumer protection (New Zealand)
Address
Central office
20 Alderman Drive, Auckland 2022, New Zealand.
Cancellation contact
- Email: [email protected]
- For membership cancellation you should email the address above or send a written request to the centre if accepted by that site.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Auckland Leisure membership, you need to provide written notice. Locate your membership details, write a cancellation request including your name and membership number, and send it via email or registered mail to your local leisure centre.
Memberships at Auckland Leisure are generally non-refundable unless specific conditions apply. For example, 10-visit passes are non-refundable, and refunds for programmes depend on whether your spot can be resold.
After you submit your cancellation request, your access will continue for the length of the required notice period and will end on the stated cancellation date.
Once your cancellation is processed, all auto-renewal or recurring payments will stop, and Auckland Leisure will retain your membership records as per their policies.
Yes, there are exceptions. For instance, if you have a medical condition preventing use, you may cancel without penalty with a medical certificate, and Learn to Swim programmes have specific cancellation rules.