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Cancel The Body Coach: Easy Method
What is The Body Coach
Overview
The Body Coach is a digital fitness and nutrition service offering guided workouts, meal plans, recipes and community features via an app and website.
Subscriptions grant access to structured programs, shopping tools and support content delivered through mobile apps or a web portal.
Core features
Users typically get workout libraries, recipe collections and cycle-based training plans accessible on demand.
Access and billing depend on where you subscribed - Apple App Store, Google Play or directly on the website.
How to cancel The Body Coach
Where to cancel
Cancel through the platform you used to subscribe: App Store (iOS), Google Play (Android) or the website billing portal.
Cancellations cannot be completed from inside the app if the purchase was processed by an app store; use the store settings instead.
Step-by-step cancellation
- App Store (iOS): Open Settings on your device → tap your name → Subscriptions → select The Body Coach → Cancel Subscription.
- Google Play Store (Android): Open the Google Play app or go to play.google.com → Profile → Payments and subscriptions → Manage subscriptions → select The Body Coach → Cancel.
- Web (direct website subscription): Log into the billing portal on The Body Coach website and follow the cancellation link; confirm cancellation in the portal.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you typically retain access until the current paid period ends.
After the subscription expiry you will lose access to app content tied to the active subscription.
Renewal and billing
Auto-renewal stops at the end of the billing period once you cancel, so no further charges should occur after expiry.
If you subscribed via an app store, billing and refunds are handled by that store, not directly by the app.
Account and data
Cancelling a subscription does not necessarily delete your account or personal data; check the app or website settings for account deletion options.
If you want your account removed, contact Support Heroes via the website billing portal or account settings.
Will I get a refund?
Apple App Store refunds
Apple refunds are requested through reportaproblem.apple.com using your Apple ID.
You may request a refund within 14 days of purchase, but approval depends on Apple’s policies and whether content was accessed.
Google Play Store refunds
Request refunds via play.google.com → Profile → Payments & subscriptions → Order history → Report a problem → select refund.
Google evaluates refund requests under its own policies and timeframes.
Website subscriptions and exceptions
- For subscriptions bought directly on the website, log into the Billing portal to request a refund or contact Support Heroes for assistance.
- Refunds for website purchases are at the company’s discretion and follow their billing policy.
New Zealand-specific points
Under NZ law there can be a 14-day cooling-off right for digital subscriptions, but this may not apply if you accessed content immediately.
Entitlement to a refund depends on the store or company policy; use the app-store mechanisms or the billing portal to start a request.
The Body Coach plans and pricing
Typical plans
Pricing varies by platform and currency. The values below are approximate NZD equivalents based on USD pricing and may differ slightly in the App Store.
Exact NZ-specific prices are not officially published in the verified data; treat the table values as approximations.
Plan details
| Plan | Price (approx) | Billing period | Features |
|---|---|---|---|
| Monthly Subscription (via Apple App Store) | ≈ NZ$32.00 | Monthly | Access to all workouts, recipes, cycles, shopping tools, community support |
| Annual Subscription (via Apple App Store) | ≈ NZ$192.00 | Annual | Full app access at lower monthly equivalent (~NZ$16/month) |
Your consumer rights in New Zealand
Cooling-off and digital content
Under New Zealand consumer law, there may be a 14-day right to cancel digital subscriptions, but it can be void if you accessed the content immediately.
Check whether you started using the service; immediate access can affect cancellation rights.
Refunds and app stores
- You can request refunds via the Apple App Store or Google Play within the stores’ specified windows (commonly 14 days), subject to their policies.
- For website purchases, refunds are usually at the company’s discretion; use the billing portal or support channels to request one.
Fair Trading and recurring billing
Recurring billing that isn’t clearly disclosed may raise issues under New Zealand’s Fair Trading Act or Consumer Guarantees Act.
If you believe auto-renewal or disclosure was unfair, you can raise the matter with consumer protection authorities.
Customer experiences
Positive feedback
- Long-term subscribers praise structured workouts, recipe variety and motivational content.
- Some users report prompt customer service and successful refunds when contacted.
Negative feedback
- Common complaints include unexpected annual auto-renewal (e.g. NZ£89.99 equivalent) without clear notice, even if the app was unused or deleted.
- Users sometimes report difficulty navigating the app, poor support response, or challenges obtaining refunds.
Documentation checklist
What to gather
- Proof of purchase (receipt from Apple, Google Play or the website).
- Subscription details: date subscribed, plan name, and billing period.
- Screenshots showing active subscription or charges, and any communication with support.
How to present evidence
- When contacting Apple or Google, attach the store receipt and order ID in the refund request form.
- For website refunds, upload receipts and correspondence in the Billing portal or include them when contacting Support Heroes.
Common mistakes
Assuming deletion cancels subscription
Many users delete the app believing that removes the subscription. Deleting the app does not cancel a subscription charged through the App Store or Google Play.
Always cancel via the store subscription settings or the website billing portal to stop future billing.
Waiting too long to request a refund
Delay in requesting refunds can reduce your chances of success; app-store windows (commonly 14 days) are strict in many cases.
Gather receipts and submit refund requests as soon as you notice an unwanted charge.
Comparative recap
At-a-glance methods
The table below summarises how to cancel, where to request refunds and what happens to access for each subscription route.
Quick comparison
| Method | How to cancel | Where to request refund | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Cancel | reportaproblem.apple.com (use Apple ID) | Access continues until the paid period ends |
| Google Play Store (Android) | Google Play app or play.google.com → Profile → Payments and subscriptions → Manage subscriptions → Cancel | play.google.com → Order history → Report a problem | Access continues until the paid period ends |
| Web (direct website) | Log into the website Billing portal → Cancel subscription | Request via the Billing portal or contact Support Heroes on the website | Access typically ends at subscription expiry; company policy applies |
After cancelling
Next steps
- Keep a copy of cancellation confirmation and final receipt for your records.
- Verify that auto-renewal has stopped by checking your app-store subscriptions or the billing portal.
Helpful links and contacts
- Apple refund requests: reportaproblem.apple.com.
- Google Play refunds and subscription management: play.google.com.
- The Body Coach website (billing portal / support): thebodycoach.com.
- New Zealand consumer info: consumerprotection.govt.nz.
Address
Postal address
No dedicated postal address for cancellation in New Zealand could be located in the available information.
There is no New Zealand-specific physical mailing address provided for subscription cancellations.
Other contact options
- Manage and cancel via the App Store (iOS) or Google Play (Android) subscription settings.
- For website subscriptions, log into the Billing portal or contact Support Heroes through the website for assistance.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.