Cancel Fitzone: Step-by-Step Guide

What is Fitzone

Overview

Fitzone is a group of fitness clubs in New Zealand offering 24-hour access, group fitness classes and an accompanying app. Clubs include locations such as Matamata, Te Aroha, Waihi and Paeroa.

Membership types

Fitzone offers several membership plans (for example Fit N Go, Fit N Commit, Fit Lifestyle) with varying fees, commitments and included services. Plans may include joining and admin fees and different cancellation rules.

How to cancel Fitzone

Required notice and format

All cancellations must be made in writing and you must provide at least 10 days' written notice. The cancellation is only effective once Fitzone sends a confirmation.

Step-by-step cancellation process

• Prepare a written cancellation request (email or online cancellation request form) that includes your full name, membership number and requested final date.
• Send the written notice to your club or the address shown on the Fitzone website. The primary club address is 13 Short Street, Matamata 3440.
• Request and keep a written confirmation from Fitzone that your cancellation has been accepted and note the effective date.
• Be aware of plan-specific rules: Fit N Go cancels with no fee; Fit N Commit and Fit Lifestyle may incur fees or commitment requirements.

What happens when you cancel

Access and membership end

Your access typically continues until the end of the notice period specified in your confirmed cancellation. Your membership will not auto-renew after the effective cancellation date.

Final charges, records and data

Any outstanding fees or applicable cancellation charges will be billed according to your plan and terms. Fitzone will retain membership records as required for their business and legal obligations.

Will I get a refund?

Standard refund policy

Fitzone’s terms state that memberships paid upfront for fixed 3-, 6- or 12-month periods are non-refundable and cannot be cancelled or put on hold, except where required by law.

Exceptions and cooling-off

• Cooling-off: you may cancel before midnight of the seventh calendar day after signing. Joining fees or personal training packs are not refunded as cash.
• Statutory rights: the Consumer Guarantees Act (CGA) can still provide a remedy (refund, repair or cancellation) if services are faulty or not provided with due care and skill.
• Plan-specific fees: Fit N Commit and Fit Lifestyle may incur a $150 cancellation fee or 25% of the remaining membership balance (whichever is lesser); Fit N Go has no cancellation fees.

Fitzone plans and pricing

Key plans

The table below summarises known plans, fees and typical features. Prices and availability may vary by club and over time.

Price table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Services must be provided with reasonable care and skill, fit for purpose and completed in a reasonable time. If services fail to meet these guarantees you may be entitled to a remedy.

Contracting out and legal overrides

• A 'no refunds' clause cannot override your statutory rights under the CGA.
• If you believe your rights under the CGA are breached, you can seek remedies such as a refund, repair or cancellation.

Customer experiences

Available review sources

No reliable Trustpilot or ProductReview NZ reviews were located specifically for Fitzone NZ in the sources checked. This limits publicly available feedback.

Complaints and praise

No user complaints specific to Fitzone NZ were found on Trustpilot or ProductReview NZ in the checked data. That does not guarantee the absence of issues - check current reviews and local community feedback.

Documentation checklist

What to include in your cancellation

• Your full name and contact details.
• Membership number or identification used when joining.
• Clear statement of cancellation and requested final date (allowing at least 10 days' notice).

Supporting records to keep

• Signed contract or membership agreement copy.
• Proof of sending (email sent receipts or registered post tracking).
• Fitzone confirmation of cancellation and any final billing statements.

Common mistakes

Failing to give written notice

Members sometimes attempt to cancel verbally or via social media. Fitzone requires written notice; verbal requests are unlikely to be effective.

Not getting or saving confirmation

Another common error is assuming the club processed the cancellation without obtaining written confirmation. Always request and keep a written confirmation showing the effective cancellation date.

Comparative recap

Quick plan comparison

The table below compares cancellation notice, fees and commitment requirements for the main plans identified in Fitzone terms.

Comparison table

After cancelling

Follow-up actions

Keep the confirmation and final billing for at least 12 months. Check your bank or card statements to ensure future payments have stopped after the effective date.

Helpful links and resources

• Consumer NZ - practical guidance on consumer rights including the CGA.
• MBIE / Consumer Protection (New Zealand) - official information on the Consumer Guarantees Act and complaints process.
• Refer to Fitzone Terms and Conditions on the club website for the latest contact addresses and cancellation forms.

Address

Primary postal address

Send written cancellation notices to the club or the address shown on the Fitzone website. Primary address used across clubs:

13 Short Street, Matamata 3440, New Zealand

Club-specific addresses

• Use the specific club address listed in your membership if different (for example Matamata, Te Aroha, Waihi, Paeroa).
• If emailing, use the online cancellation form or the official club email address shown on Fitzone's website and request written confirmation.