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Cancel GLOFOX
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Glofox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Glofox: Easy Method
What is Glofox
Overview
Glofox is a cloud-based gym and studio management platform used to run bookings, memberships, payments and apps.
It is commonly used by fitness businesses to manage schedules, recurring memberships and member communications.
Who uses Glofox
Small studios, multi-location gyms and franchise operations use Glofox for member management and branded apps.
Features vary by plan and can include scheduling, reporting, retail and custom app options.
How to cancel Glofox
Cancel via Web or Pro App
- Log in to Glofox (web or Pro App) and locate the member account you wish to cancel.
- Open Actions → Cancel Membership, then choose either “cancel now” or set a future cancellation date.
- Confirm the cancellation; recurring payments will continue until the membership end date.
- Adjust any issued credits manually if required after cancellation.
Cancel via app store subscriptions
- Glofox Help Center has no specific steps for cancelling via Apple App Store or Google Play.
- If you subscribed through Apple or Google, cancel the subscription using your Apple ID or Google Play account settings.
- Contact Glofox support if you need confirmation or details after cancelling through the app stores.
What happens when you cancel
Access and billing
When you cancel a recurring membership in Glofox, access typically remains until the cancellation effective date or the end of the paid period.
Recurring payments stop only after the cancellation takes effect; the account will not be charged beyond that end date.
Data and account status
Member records and booking history usually remain in the business’s Glofox account according to the business’s data retention settings.
If you need your personal data exported, request it from the business or ask Glofox support for guidance.
Will I get a refund?
Standard refund processes
Refunds for membership payments made by card are returned to the card used; processing typically takes 1 - 12 days, up to 14 days depending on the bank.
Direct Debit refunds (GoCardless) typically take 7 - 10 working days. Cash payments must be refunded manually by the business.
Exceptions and partial refunds
- Partial refunds can be issued multiple times up to the original payment amount.
- Refund timing for partial card refunds mirrors full refunds (1 - 12 days, up to 14 days depending on bank).
- If you change your mind about a digital subscription, New Zealand law does not give an automatic 14‑day cooling-off right for apps; refunds depend on the business policy or if the service is faulty.
Glofox plans and pricing
Pricing overview
No official NZD prices are publicly listed; Glofox typically provides custom quotes based on location and features.
The table below shows third‑party estimated USD monthly ranges and typical feature sets.
| Plan | Estimated price (USD / month) | Period | Typical features |
|---|---|---|---|
| Estimated Basic | US$100 - 150 | Monthly | Core scheduling, member management |
| Estimated Essential / Mid‑tier | US$160 - 250 | Monthly | Advanced reporting, lead capture, retail features |
| Estimated High‑tier / Ultimate | US$250 - 400+ | Monthly | Branded app, automation, multi‑location features |
| Estimated Enterprise | US$500+ | Monthly | Custom, scalable solutions for franchises or multiple locations |
Your consumer rights in New Zealand
Consumer Guarantees Act
The Consumer Guarantees Act protects consumers if services or digital goods are faulty, misdescribed or not fit for purpose.
The Act does not provide a right to cancel simply for a change of mind for digital services or subscriptions.
More on the Consumer Guarantees Act
Fair Trading Act and cooling‑off
The Fair Trading Act prohibits misleading conduct and false claims, so businesses cannot lawfully refuse valid statutory remedies.
New Zealand generally does not provide a 14‑day cooling‑off period for app subscriptions; specific cases like door‑to‑door sales are exceptions.
Customer experiences
Positive feedback
Many users praise Glofox for a user-friendly interface, efficient booking flow and helpful onboarding from support staff.
Reviewers note strong functionality once the system is properly configured.
Negative feedback
Common complaints include app crashes, schedule glitches, unexpected changes in event times and occasional instability.
Some customers report slow or poor support, difficulty cancelling, or concerns about cost versus value.
Documentation checklist
Account and payment details
- Membership or account ID and registered email address.
- Payment method used (card, GoCardless, cash) and recent receipt or transaction ID.
Proof and communication
- Screenshots of membership status, billing history and cancellation screens.
- Copies of email correspondence with the business or support@glofox.com.
- Preferred refund method and bank/card details if the business requests them.
Common mistakes
Not checking how you subscribed
Users often forget whether they subscribed via the Glofox web/pro app or through Apple/Google.
If you cancel in the wrong place (e.g., app store vs Glofox admin), recurring payments may continue.
Missing proof of cancellation
Another common issue is failing to save confirmation or screenshots after cancelling.
Without confirmation, disputes over future charges become harder to resolve.
Comparative recap
Cancellation method comparison
The table below summarises key differences between cancellation routes and refund expectations.
| Route | How to cancel | Refund likelihood | Typical refund timing | Notes |
|---|---|---|---|---|
| Web / Pro App | Actions → Cancel Membership in member profile (now or future date) | Depends on business policy; refunds possible for faulty or agreed cases | Card: 1 - 12 days (up to 14); GoCardless: 7 - 10 working days | Recurring payments continue until end date; credits must be adjusted manually |
| Apple App Store / Google Play | Cancel subscription via Apple ID or Google Play subscription settings | Refunds handled by Apple or Google per their policies | Varies by store; contact store support for timing | Glofox Help Center does not provide store cancellation steps; use store interfaces |
| Support / Manual | Contact support@glofox.com or the business for assistance | Possible, depending on circumstances and business discretion | Depends on payment method and business processing times | Keep documentation and request written confirmation |
After cancelling
What to expect next
Expect access to remain until the paid period ends unless the business agrees otherwise.
Watch your bank/card statement for any final charges and your refund if approved.
Useful links and contacts
Glofox cancellation guide: How to Cancel a Membership
Glofox refund info: How do I refund Membership payment?
Partial refund guidance: How to give a partial refund
If you need help, contact support@glofox.com or your gym/studio directly for confirmation.
Address
Physical address
No publicly listed postal address for Glofox in New Zealand has been identified.
Glofox does not appear to maintain a New Zealand postal address for cancellation purposes.
Support contact
Use email support@glofox.com for account or cancellation queries and to request written confirmation.
If your business provided a local contact, also contact them directly for account-specific actions and refunds.