Cancel Just Workout: Easy Method

What is Just Workout

Overview

Just Workout (also referenced as JustFit/Just Workout) is a fitness service offering guided workouts, programmes and subscription access via mobile apps and web accounts.

It provides short, structured sessions aimed at habit-building and convenience, delivered through app content and account-based subscriptions.

How the service is delivered

Subscriptions are managed through Apple App Store, Google Play, or directly on the JustFit website using PayPal or card.

Content and membership features depend on your chosen plan and the platform used to subscribe.

How to cancel Just Workout

Cancel via Apple App Store (iPhone/iPad)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions; or open the App Store and tap your profile to access Subscriptions.
• Find the JustFit/Just Workout subscription and tap Cancel Subscription or turn off Auto-Renewal.
• Cancel at least 24 hours before the end of the free trial or current billing period. Deleting the app will not cancel the subscription.
• For details see the app listing: JustFit on the App Store.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
• Select the JustFit/Just Workout subscription and tap Cancel subscription.
• Cancel at least 24 hours before the end of the free trial or current period. Deleting the app does not cancel the subscription.
• See JustFit guidance: JustFit cancellation help.

Cancel via Web (PayPal or card)

• Sign in to your JustFit account on the website or open your profile in the app and go to account or subscription settings.
• Cancel the subscription from your profile or account management page. You must cancel more than 24 hours before renewal.
• Direct web purchases may allow refunds under the provider’s money-back policy (see Refunds section).
• Deleting the app or removing payment details does not cancel an active subscription.

What happens when you cancel

Access after cancellation

When you cancel a subscription through Apple, Google or the website your access generally remains active until the end of the paid period.

You will not be charged again after cancellation (provided it was processed before renewal), but features continue until expiry.

Data and account status

Your account and any saved progress or settings may remain on JustFit servers after cancellation unless you request deletion.

Contact support if you want account deletion or data removal; keep copies of correspondence for proof.

Will I get a refund?

Refunds for web purchases (direct via JustFit)

If you purchased directly on the JustFit website and cancel within 30 days of initial purchase and before the end of the subscription term, you are eligible for a full refund.

Refunds are processed to the original payment method and typically take up to 14 days to appear.

Source: JustFit Money-Back Policy: JustFit Money-Back Policy.

Refunds for App Store or Google Play purchases

• Apple and Google handle refunds for subscriptions bought through their stores; you must request refunds from them directly.
• Apple may honor refunds within 30 days at its discretion; Google Play has its own refund process and timeframes.
• JustFit’s website points users to Apple/Google for store refunds: policy.

Just Workout plans and pricing

Plans summary

Below are the commonly observed plans and weekly pricing equivalents. These reflect observed rates and may not match app-store subscription prices.

Prices were sourced from MoneyHub NZ and related listings (2024 - 2025).

Pricing table

Your consumer rights in New Zealand

Legal protections

New Zealand consumer law (including the Consumer Guarantees Act and Fair Trading Act) may provide additional rights beyond the app’s stated policies.

These laws cover acceptable quality and truthful representations of services, which can support refund claims if services are misrepresented.

When NZ law may help

• If the service was misrepresented (for example a promised free trial that resulted in immediate charges) you may have grounds for a refund under NZ law.
• If you paid but did not agree to or use the service and the provider fails to respond, NZ consumer protections could support a refund claim.
• Seek independent legal or Citizens Advice Bureau guidance for formal disputes; keep records of all communication and transaction receipts.

Customer experiences

Positive feedback

Some users report the app offers short, easy workouts that help build confidence and routine.

Positive comments focus on convenience and value for beginners who want quick sessions.

Negative feedback

• Numerous complaints about being charged after attempting cancellation or difficulty cancelling subscriptions.
• Reports of misleading free trial claims, poor customer service responsiveness, and trouble obtaining refunds.
• Some users say workouts lacked customization, had unclear videos, or mismatched captions.
• Sources include customer reviews and Trustpilot listings: Trustpilot.

Documentation checklist

What to collect before contacting support

• Proof of purchase (receipt, bank or card statement showing the charge).
• Subscription ID or invoice number from the app or website.
• Screenshots of subscription settings showing active status or attempted cancellation.
• Any email receipts, confirmation messages, or chat transcripts with JustFit support.

Additional useful items

• Dates/times of cancellation attempts and renewal dates.
• Device details if cancelled via Apple or Google (Apple ID, Android account email).
• Copies of refund requests made to Apple or Google if applicable.

Common mistakes

Deleting the app instead of cancelling

Many users mistakenly delete the app and assume their subscription is cancelled. Deleting the app does not stop billing.

Always cancel via your Apple ID, Google Play account, or the JustFit website.

Timing and incorrect channel

Another common error is trying to claim a refund from JustFit for an App Store or Google Play purchase - refunds for those purchases must be requested from Apple or Google.

Also, failing to cancel at least 24 hours before renewal can result in another billing cycle.

Comparative recap

Quick comparison

The table below summarises cancel and refund routes for each purchase channel to help you choose the right action quickly.

Recap table

After cancelling

What to expect next

After a successful cancellation you should receive a confirmation email or on-screen confirmation; keep this as proof of cancellation.

Your access usually continues until the end of the paid period; monitor bank statements to confirm no further charges.

Helpful links and escalation

• JustFit cancellation help: JustFit help
• App Store listing: JustFit on App Store
• JustFit Money-Back Policy: Money-Back Policy
• File a dispute with your bank or payment provider if charges continue and the provider is unresponsive.

Address

Postal cancellation (recommended)

If you prefer to send a written cancellation, use your local branch address where you enrolled and request written confirmation.

Use the branch postal address below and include your membership details and signature.

Branch address example

JustWorkout 24HR Fitness (e.g. Forrest Hill branch)
250 Forrest Hill Road
Auckland 1023
New Zealand