Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mypthub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mypthub: Easy Method
What is Mypthub
Overview
My PT Hub is a cloud-based platform for personal trainers, coaches and their clients to deliver workouts, nutrition plans, bookings and messaging.
It integrates with common fitness apps and payment systems and is offered as subscription plans with web and mobile access.
Who uses it
Typical users are independent trainers, small studios and online coaches who need client management, scheduling and program automation.
Clients use it to receive and track workouts, nutrition and progress from their coach or trainer.
How to cancel Mypthub
Cancel via the web app
- Log into your My PT Hub account.
- Go to Settings > General > Manage Subscription.
- Scroll to the bottom and request cancellation following the on-screen prompts.
- Reference: Help Center - Cancel subscription.
Cancel by email or through app stores
- Send a cancellation request from the email address connected to your account to support@mypthub.net.
- If you subscribed via Apple App Store or Google Play, manage or cancel the subscription through your device's subscription settings (device-specific cancellation required).
- Note: the Help Center provides web and email paths; app-store cancellations are handled through your store account, not the My PT Hub web dashboard.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but usually allows access until the end of the current paid period.
Confirm the exact expiry date in your account Settings or in the confirmation email from support.
Data, account and renewals
Your account data (clients, workouts, messages) normally remains linked to the account after cancellation unless you request deletion.
If you later resubscribe, your prior data may be restored; check account terms or ask support for data retention specifics.
Will I get a refund?
Official company policy
The My PT Hub subscription terms state: "Supplier does not provide credits or refunds for fees already due or paid." Early termination does not guarantee a refund.
Source: Subscription Services Agreement.
Exceptions and client refunds
- Coaches can refund their clients via Stripe by logging into the Stripe dashboard, selecting the payment and issuing the refund.
- See Stripe refund guidance: Help Center - How to refund a client.
- There is no mention in My PT Hub terms or help articles of an automatic 14-day cooling-off refund right.
Mypthub plans and pricing
Pricing snapshot
Below are commonly listed plans and approximate NZD monthly prices based on mid‑2025 conversion estimates.
Features are summarised from plan descriptions available publicly.
| Plan | Price (approx, NZ$) | Billing Period | Key features |
|---|---|---|---|
| Starter (Monthly) | NZ$~34.00 | Monthly | 3 clients; 50 workouts; 50 nutrition plans; payment processing; 1-to-1 bookings; habit coaching; metrics & progress photos; chat messaging |
| Premium (Monthly) | NZ$~89.00 | Monthly | Unlimited clients; unlimited workouts & nutrition plans; group bookings/classes/live streams; automated check-ins; scheduled messaging; white-label app option; priority support |
Notes on pricing
- Prices are approximate and converted from USD at an estimated 1 USD = 1.53 NZD rate (mid‑2025 estimate).
- Check the official pricing page or contact sales for current NZD amounts and annual plan discounts.
Your consumer rights in New Zealand
Key rights under NZ law
Under New Zealand's Consumer Guarantees Act (CGA), services must be supplied with reasonable care and skill, fit for purpose and delivered within a reasonable time.
If a service fails substantially, consumers may be entitled to remedies such as a repair, replacement, refund or compensation.
How CGA interacts with "no refund" terms
- Company terms stating "no refunds" do not necessarily override statutory rights under the CGA if the service is faulty or fails substantially.
- If you believe a service breach occurred, you can ask the supplier to remedy it and, if refused, pursue a complaint through consumer protection channels.
- See guidance: Consumer Protection - Refunds, replacements and repairs.
Customer experiences
Positive feedback
- Reviews on Capterra NZ and SoftwareAdvice NZ commonly praise ease of use, integrations (MyFitnessPal, Fitbit), templates and value for money.
- Many users highlight responsive customer support and efficient workflows for coaches.
- Sources: Capterra NZ, SoftwareAdvice NZ.
Negative feedback and issues
- Trustpilot reviews include reports of difficulty cancelling, ongoing charges after cancellation, and problems with account changes not being recognised.
- Some users describe poor customer support and app glitches; patterns across regions suggest mixed experiences with cancellation and refunds.
- Source: Trustpilot NZ (examples).
Documentation checklist
Essential documents to collect
- Account email address and username used to register the My PT Hub account.
- Subscription receipts, billing invoices and payment reference IDs (e.g., Stripe payment IDs).
- Copies/screenshots of cancellation confirmations, in-app messages and support emails.
Supporting evidence for disputes
- Bank or card statements showing disputed charges with dates and amounts.
- Logs or screenshots showing attempts to cancel via Settings > Manage Subscription, and any error messages.
- Correspondence with support including ticket numbers and timestamps.
Common mistakes
Assuming cancellation is immediate
Users often assume cancellation takes effect immediately and stop checking billing dates. In many cases access continues until the end of the paid term.
Always confirm the termination date in the account settings or support confirmation email.
Ignoring the subscription source
If you subscribed through Apple or Google, cancelling only via the My PT Hub dashboard may not stop store billing.
Make sure you cancel in the same place you originally subscribed (device store subscriptions are managed by Apple/Google).
Comparative recap
Plan comparison
| Plan | Price (approx NZ$) | Cancellation method | Refund policy | Best for |
|---|---|---|---|---|
| Starter (Monthly) | NZ$~34.00 | Manage Subscription in account or email support@mypthub.net | Officially no refunds for early termination; client refunds handled via Stripe | Individual trainers with a small client load |
| Premium (Monthly) | NZ$~89.00 | Manage Subscription in account or email support@mypthub.net; app-store subs via Apple/Google | Officially no refunds for early termination; see consumer rights for exceptions | Growing studios, multi-trainer teams, white-label requirements |
Key takeaways
- Cancel via the web dashboard or the email address tied to the account for fastest service.
- If you paid through Apple/Google, cancel through your device's subscription settings.
- Keep records: receipts, screenshots and support correspondence to support any refund or dispute.
After cancelling
Follow-up actions
Save your account data and export any client information you need before requesting deletion.
Verify the subscription end date and monitor your card/bank for any unexpected charges after cancellation.
Useful links and next steps
- Cancel subscription help article: My PT Hub - Cancel subscription
- Subscription terms: Subscription Services Agreement
- Refund a client via Stripe: How to refund a client
- New Zealand consumer rights: Consumer Protection - Refunds, replacements and repairs
Address
Registered office
My PT Hub does not list a New Zealand postal cancellation address in public terms. Registered office for correspondence is:
My PT Hub, Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom
Contact for cancellation
- Email support: support@mypthub.net
- If you require a postal contact, use the registered office above and state your account email, request and any supporting documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.