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Cancel She Moves: Easy Method
What is She Moves
Overview
She Moves is an online fitness service focused on pregnancy, postnatal and general fitness for New Zealand mothers. It offers membership access to exercise programmes, classes and expert-led guidance.
Who it is for
The service is aimed at pregnant and postnatal women and mothers seeking structured at-home workouts and specialist support. Memberships and time-limited programmes are the main delivery formats.
How to cancel She Moves
Email cancellation for joinshemoves.com members
- Members on joinshemoves.com must email a cancellation request and provide at least two weeks’ notice.
- Cancellation takes effect at the end of the two-week notice period.
- See the terms for full detail: joinshemoves.com terms & conditions.
Cancellation via she-moves.co.nz (welcome-email form)
- Official she-moves.co.nz accounts require a cancellation request using the form linked in the welcome email.
- This process also requires two weeks’ notice per the site’s Disclaimer/Terms & Conditions.
- See the site disclaimer: she-moves.co.nz Disclaimer/Terms & Conditions.
App Store and Google Play subscriptions
- Subscriptions purchased via Apple App Store or Google Play must be cancelled directly in your Apple or Google subscription settings.
- She Moves cannot cancel these on your behalf; follow platform instructions and request any platform refunds through them.
- Further guidance: App refund & cancellation policy.
What happens when you cancel
Access and billing
When you submit a valid cancellation request on the web or via the site form, cancellation takes effect at the end of the two-week notice period.
For App Store/Google Play, access typically continues until the end of the current billing period after you cancel via the platform.
Account, content and data
Your account and access to member content will end at cancellation unless otherwise stated in a programme-specific policy.
Request confirmation and keep any emails or screenshots showing cancellation and the effective date for your records.
Confirmation and proof
Expect an email confirmation when cancellation is processed; if you do not receive confirmation, follow up and keep copies of all correspondence.
If cancelling by post, use the Po Box address below and include identifying account details and a clear request for confirmation.
Will I get a refund?
General refund policy
She Moves does not offer refunds for monthly or yearly membership subscriptions, regardless of timing or reason, unless required by law or offered at the company's discretion.
The “no refunds” term is stated in their terms but does not remove statutory consumer rights in New Zealand.
Money-back guarantees and programme refunds
- Where a money-back guarantee is explicitly offered (for certain programmes), you must request the refund within 7 days of purchase.
- No refunds are accepted after the 7-day guarantee window for those specific offers.
- Refer to the site disclaimer for programme-specific terms: she-moves.co.nz Disclaimer.
Free trials and app purchases
- All free trials automatically convert to paid memberships unless cancelled before the trial ends; no refunds for unused portions are given.
- If bought via Apple or Google, you must request refunds through those platforms in line with their policies: platform refund info.
She Moves plans and pricing
Overview of available plans
Specific prices and plan names are not published in the provided data. The service offers recurring monthly and yearly memberships and time-limited programmes.
Where exact fees matter to you, check your purchase receipt, the welcome email, or your account settings.
How to confirm your plan and price
Find plan and billing details in your account dashboard, in the purchase confirmation email, or on your App Store / Google Play subscription page.
Contact support or use the welcome-email form if you need an official statement of your plan or charge.
| Plan | Billing | Price | Notes |
|---|---|---|---|
| Monthly membership | Recurring monthly | Varies | Standard membership subscription |
| Yearly membership | Recurring yearly | Varies | Annual payment option |
| Time-limited programmes | One-off or fixed term | Varies | Some may carry a 7-day money-back guarantee |
Your consumer rights in New Zealand
Statutory consumer protections
Under New Zealand consumer law, services must be provided with reasonable care and skill and match their description.
Terms that say “no refunds” do not remove these legal rights; you may be entitled to a remedy if the service is faulty or misrepresented.
App Store/Google Play purchases
- If you purchased via Apple or Google, refunds and subscription management are handled by those platforms.
- Requests for refunds for platform purchases must follow Apple’s or Google’s policies and procedures.
- See platform guidance: refund & cancellation policy.
Customer experiences
Positive signals
Independent checks like ScamAdviser mark she-moves.co.nz as legitimate with a valid SSL certificate and a multi-year domain, contributing to a generally good trust score.
She Moves is also described as award-winning and expert-led, with media coverage and accredited trainers noted on their site.
Sources: ScamAdviser and She Moves - Our Story.
Negative signals and limits
- There are no Trustpilot or ProductReview NZ reviews specifically for She Moves in the checked sources.
- No verified negative user complaints were found in the accessible sources, but limited third-party reviews may reduce available public feedback.
Documentation checklist
What to include in your cancellation request
- Account holder name and email address used for the She Moves account.
- Membership ID or order/transaction number from your receipt.
- Clear statement: “I request cancellation” and the requested effective date (allowing for two weeks’ notice).
- Any screenshots of the welcome email or subscription confirmation (if applicable).
Supporting documents to keep
- Purchase receipts, bank or card statements showing the charge.
- Confirmation emails, screenshots of subscription settings (Apple/Google) for platform purchases.
- Copies of all sent emails and any reply from She Moves or platform support.
- Use the Po Box address below for formal postal correspondence if needed.
Common mistakes
Missing or insufficient notice
Many cancellations fail because the required two-week notice is not given. Send your cancellation email or form with enough time to allow the notice period to expire.
Always state the requested effective date and keep proof of sending to avoid disputes about timing.
Cancelling via the wrong channel
Users often try to cancel App Store or Google Play subscriptions by emailing She Moves; platforms must be used for those cancellations.
Also ensure you use the correct method for your account (the joinshemoves.com email method vs the she-moves.co.nz welcome-email form).
Comparative recap
Quick summary
The table below compares the main cancellation and refund rules depending on where you purchased your membership.
Use the row that matches your purchase channel to follow the correct steps.
| Channel | How to cancel | Notice required | Refunds |
|---|---|---|---|
| joinshemoves.com (web) | Email a cancellation request per terms | At least two weeks’ notice | No refunds for memberships unless required by law or at company discretion |
| she-moves.co.nz (official site) | Use the cancellation request form linked in your welcome email | Two weeks’ notice required | No refunds for memberships; 7-day refund window applies only where a money-back guarantee is explicitly offered |
| App Store / Google Play | Cancel directly in Apple or Google subscription settings | Depends on platform billing cycle; access often continues until period end | Request refunds through Apple / Google in line with their policies |
Which method to choose
If you subscribed on the website, follow the website/email method and allow two weeks’ notice.
If you subscribed via an app store, cancel via that platform and contact Apple/Google for refunds or billing questions.
After cancelling
Follow-up actions
- Save your cancellation confirmation email or screenshot as proof of cancellation and effective date.
- Check your bank or card statement and your App Store/Google Play subscription page to ensure charges stop.
- If you experience a problem with service delivery, gather evidence and assert your statutory rights under NZ consumer law.
Help and useful links
- joinshemoves.com terms & conditions: https://joinshemoves.com/terms-and-conditions/
- she-moves.co.nz disclaimer and cancellation form info: https://www.she-moves.co.nz/disclaimer
- App refund and cancellation guidance: App refund & cancellation policy
Address
Postal address
For formal or postal correspondence, use the primary business mailing address:
Care of Renee Norman, Po Box 212, Morrinsville, Morrinsville, 3340, New Zealand
When to use postal contact
Use the Po Box if you require a physical record or if email methods fail to produce confirmation. Include your account details and a clear cancellation request.
Always keep copies of what you send and any responses received.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.