Cancel Strong: Easy Method

What is Strong

Overview

Strong is a fitness app that offers workout tracking, training plans and subscription-based features called Strong PRO. It is distributed through the Apple App Store, Google Play Store and directly via the Strong website.

Main features

Features include workout logging, timers and premium content access when you subscribe. The provider offers website-purchased products such as personalised meal plans with a specific refund guarantee.

How to cancel Strong

Cancel via Apple App Store (iPhone)

• Open Settings on your iPhone.
• Tap your name → iTunes & App Store → Apple ID → Subscriptions.
• Find Strong PRO → tap it → choose Cancel.
• Note: deleting the Strong app does not cancel the subscription.
• Help page: Strong help - cancelling on iPhone.

Cancel via Google Play Store (Android)

• Open Google Play Store app → Menu → Subscriptions.
• Find Strong → tap Cancel subscription and follow prompts.
• Help page: Strong help - cancelling on Android.

Cancel website-purchased subscriptions

• Use the Strong website "manage subscription" page to cancel website purchases.
• Alternatively contact Strong support by email or social media at least 24 hours before renewal to cancel website subscriptions.
• Reference: Strong Terms.

Other notes

• For subscriptions purchased through an app store, cancellation must be done through that store’s account settings; Strong cannot cancel app-store subscriptions for you.
• Always confirm cancellation in the store’s subscription list and keep screenshots or confirmation emails.

What happens when you cancel

Access after cancelling

When you cancel a subscription it will stop future renewals. You normally retain access to paid features until the end of the current billing period.

Renewal and billing

Cancellation prevents automatic renewal at the next billing date. If you forget to cancel, the store will charge the next period and that purchase is generally treated as final.

Data and account content

Canceling a subscription does not necessarily delete your account or workout data. If you later reinstall or resubscribe, some data may be available depending on what was retained by Strong.

Will I get a refund?

General refund policy

• App-store purchases: purchases are final and there is no pro‑rata refund if you forget to cancel; refunds are at the company’s discretion.
• Strong’s Terms emphasise that app-store purchases are final unless the store or Strong agrees otherwise.

App-store refund processes

• Apple App Store: request a refund via reportaproblem.apple.com - locate the Strong purchase and submit a request.
• Google Play (Android): refunds are generally available within 48 hours via Google Play. After 48 hours contact Strong with the purchase receipt and the Google Play account email for assistance.
• Help page: Strong help - refunds.

Website purchases and guarantees

• Money-back guarantee applies only to website purchases of personalised meal plans and only if conditions are met.
• Conditions: apply within 30 days, follow the plan for 10 consecutive days, and provide proof (photos/videos of 15 meals).

Strong plans and pricing

Pricing overview

No exact New Zealand Dollar (NZD) prices are published in the available sources. For accurate NZD amounts check the App Store on a NZ-region device or contact Strong directly.

Plan table

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law protections apply and cannot be overridden by Strong’s Terms. You retain all mandatory local consumer rights.

How the guarantee interacts with statutory rights

The 30‑day money‑back guarantee for personalised meal plans is an additional promise and does not replace statutory rights under New Zealand law.

Next steps if you have a dispute

If you believe your statutory consumer rights are breached, keep records and contact Strong support first. You may then escalate to New Zealand consumer authorities or seek independent advice.

Customer experiences

Positive feedback

• Users reported prompt support restoring access after account lockouts and successful recovery of workout data in some cases.
• Recent updates received praise from some Android users for improvements and responsiveness.

Negative feedback

• Complaints include double-billing, crashes and data loss after updates, and loss of features following major updates.
• Some users expressed frustration with slow development and limited rollback options after disruptive updates.

Documentation checklist

Essential items to gather

• Purchase receipt or subscription confirmation (App Store / Google Play / website).
• Email address used for the store account (Apple ID or Google Play email).
• Screenshots of subscription status in the App Store or Google Play.
• For website meal-plan refunds: 30‑day request, proof of 10 consecutive days following plan and photos/videos of 15 meals.

Optional but helpful evidence

• Support request correspondence, dates and reference numbers.
• Screenshots of billing charges showing double subscriptions or unexpected renewals.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Strong app thinking that cancels the subscription. That does not stop billing; you must cancel in the App Store, Google Play or via the website.

Missing the website cancellation deadline

Website-purchased subscriptions must be cancelled at least 24 hours before renewal. Waiting until the renewal day can result in an unwanted charge.

Expecting automatic refunds

Users sometimes assume an immediate refund after cancelling. App-store purchases are generally final, and refunds depend on the store’s policy or Strong’s discretion.

Comparative recap

Quick comparison

After cancelling

What to check

• Confirm cancellation in the relevant store’s subscription list and save any confirmation.
• Verify the end date of access and retain receipts in case you need a refund or dispute.

Help & links

• Strong Terms: strongherapp.com - Terms.
• Strong help - cancel subscription: help.strongapp.io - cancel.
• Strong help - refunds: help.strongapp.io - refunds.
• Apple refund portal: reportaproblem.apple.com.

Address

Company address

No postal address for Strong was located in the available sources. A physical address in New Zealand could not be verified.

If you need an address or further help

If you require a postal address for complaints or formal notices, contact Strong support through the Strong website or their social media channels to request contact details.

For billing disputes related to App Store or Google Play charges, also contact Apple or Google support directly using the links above.