Cancel Sweat: Easy Method

What is Sweat

Overview

Sweat is a subscription-based fitness app offering workouts, meal plans and community features, including specific programs like Sweat with Kayla.

The service is delivered as a digital subscription on mobile apps (iOS/Android) and via the Sweat WebApp.

How it is delivered

Sweat subscriptions are billed through the platform where you purchased them: Apple App Store, Google Play, or directly through Sweat WebApp.

Access begins immediately after payment and content is unlocked for the subscription period purchased.

How to cancel Sweat

Cancel via the App Store (iOS)

• Open the Sweat app, tap your profile, scroll down and select "Cancel Subscription".
• Complete the short cancellation survey in the app, then confirm cancellation in your Apple ID subscription settings.
• Important: deleting the app does not cancel your subscription - confirm cancellation in Apple subscriptions.
• More info: Sweat support: iOS cancellation.

Cancel via Google Play (Android)

• Option 1: In the Sweat app, go to Profile → Cancel subscription → Confirm.
• Option 2: Open the Google Play Store app → Subscriptions → Sweat → Cancel subscription → complete the survey.
• You keep access until the end of the current billing cycle after cancelling via Google Play.
• More info: Sweat support: Android cancellation.

Cancel on the Web (Sweat WebApp)

• Log in at join.sweat.com, go to your profile and click "Edit" under My Subscription.
• Tap "Cancel Subscription", follow the prompts and complete the cancellation survey.
• You will receive a confirmation email and retain access until the billing period ends.
• More info: Sweat support: Web cancellation.

What happens when you cancel

Access and billing

After cancelling you keep access to the app for the remainder of the paid period; access ends when that billing period expires.

Sweat’s billing terms ask that you cancel at least 24 hours before the next billing cycle to avoid automatic renewal.

Account and data

Cancelling a subscription stops future billing but does not automatically delete your account or personal data.

If you want account deletion or data removal, follow the account/settings options in the app or contact Sweat support for guidance.

Will I get a refund?

Sweat refund policy

• Sweat does not offer refunds or credits for change of mind, unused periods, accidental purchases, medical reasons, or similar, unless required by law.
• There is generally no statutory 14‑day automatic refund for Sweat subscriptions; refunds are only provided if legally required.
• Reference: Refunds and Returns - Sweat support.

App store purchases and refunds

• If you purchased via Apple or Google in‑app, refund requests must be made to the relevant app store provider and follow their policies.
• Contact Apple or Google support for refund eligibility when the purchase was processed through those platforms.

Sweat plans and pricing

Current plans

Below are example New Zealand prices as listed in early January 2026 for the App Store after Sweat moved to local currency billing.

Pricing table

Notes

These prices reflect New Zealand App Store pricing after Sweat’s October 2024 change to local currency billing.

If you joined on a promotional or older rate your pricing may differ from the amounts listed above.

Your consumer rights in New Zealand

Overview of NZ consumer protections

Sweat is subject to New Zealand consumer protection laws, including the Consumer Guarantees Act and Fair Trading Act where applicable.

These laws protect against misleading conduct and require certain remedies when goods or services are defective or misrepresented.

How rules apply to digital subscriptions

• There is often a 14‑day cooling‑off period for some online purchases, but digital subscriptions where access begins immediately may be exempt.
• Sweat’s policy disclaims refunds except as required by law, so consumers should check whether a legal exception applies in their case.
• Reference for billing terms: Sweat Terms of Service.

Customer experiences

Positive feedback

Some users praise Sweat Wallet elements as a fun, user‑friendly way to explore crypto and earn introductory rewards.

Positive reviews note the app can be a good entry point to fitness programs and community features.

Negative feedback

• Several users report support issues such as disappearing tokens, locked wallets, or unresponsive customer service.
• Other users describe excessive ads, low perceived token value, poor usability, and dissatisfaction with rewards.
• Source summaries: Trustpilot NZ - positive and negative reviews.

Documentation checklist

What to gather before you cancel

• Account email and username used for Sweat.
• Purchase receipt or order confirmation showing date and billing method.
• Screenshots of your subscription page in the app or the App/Google Play purchase screen.

Where to submit evidence

• If purchased via Apple/Google, use their support/refund process and include purchase IDs.
• If purchased via the WebApp, use Sweat support channels and attach receipts or confirmation emails.

Common mistakes

Cancellation mistakes

Do not assume deleting the app cancels your subscription - you must cancel in the app or via the App Store/Google Play/Web as appropriate.

Also avoid waiting until the last minute; Sweats terms recommend cancelling at least 24 hours before renewal to prevent another charge.

Refund mistakes

Many users request refunds from Sweat after buying in‑app; when purchase was made through Apple or Google you must request refunds via those stores.

Do not assume an automatic 14‑day refund applies to digital subscriptions that start immediately; check whether a legal exception applies first.

Comparative recap

Summary table

Quick takeaways

Always cancel through the correct channel where you purchased the subscription (Apple, Google, or Sweat WebApp).

Expect access to continue until the paid period ends and pursue refunds through the store that processed your payment.

After cancelling

What to expect next

You should receive a confirmation email after cancelling web subscriptions or see cancellation confirmed in the app or app store.

Monitor your bank or card statements to ensure no further renewals are charged after the current period ends.

Helpful links

• How do I cancel my Sweat app subscription?
• Refunds and Returns - Sweat support
• Sweat Terms of Service
• Sweat WebApp (login)

Address

Postal address

Sweat does not provide a New Zealand postal address for subscription cancellation or refunds in publicly available support materials.

Postal mail is not an accepted method to cancel Sweat subscriptions per the company’s guidance.

Official support channels

Complete cancellations through the app, Apple App Store, Google Play Store or the Sweat WebApp per the instructions above.

For refund questions or account issues contact the appropriate app store support (Apple/Google) or use Sweat’s support links listed earlier.