Cancel TRUE WOMAN GYM online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the True Woman Gym service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel True Woman Gym: Easy Method
What is True Woman Gym
Overview
True Woman Gym is a women-only fitness and well-being club operating in New Zealand with locations including Auckland and Hamilton. The club offers group classes, Les Mills programs and gym facilities focused on a community environment.
Who it suits
The gym is aimed at women seeking a supportive, community-focused environment and a variety of group fitness options. Membership types (Basic, Results/Premium) cater to different needs and access levels.
How to cancel True Woman Gym
Primary cancellation method
All cancellations must be made in writing via email to the club accounts manager. There is no separate app or in-store cancellation pathway specified in the Terms & Conditions.
Step-by-step cancellation steps
- Prepare a written cancellation request including your name, membership number, and requested cancellation date.
- Email the request to the correct club accounts manager:
- Auckland: getfit@truewoman.co.nz
- Hamilton: hamilton@truewoman.co.nz
- Allow at least 10 working days’ notice from the date the club receives your written request; requests cannot be backdated.
- Ensure all overdue fees are cleared before cancellation is final; outstanding amounts must be paid.
What happens when you cancel
Access and billing
You must give 10 working days’ notice; all debits due during that notice period will still be charged. Termination requests cannot be backdated.
Data and membership records
The club will retain membership records in accordance with its policies. Ask the accounts manager in your cancellation email if you want confirmation of data retention or deletion options.
Will I get a refund?
Standard refund policy
True Woman’s policy states membership fees are non-refundable for failure to use the membership. Prepaid memberships are not refunded on termination.
Exceptions and alternatives
- If you pre-paid and terminate, you may transfer the unused portion of your membership to another person, subject to club approval.
- Termination during the contract incurs a fee: either NZD 200 or 25% of the remaining balance, whichever is less. You must clear any overdue fees.
- No 14-day statutory “cooling-off” refund is mentioned in True Woman’s policies.
True Woman Gym plans and pricing
Plan names
The main plan categories referenced in the club terms are Basic and Results/Premium. Specific plan inclusions may vary by location.
Pricing summary
| Plan | Key features | Price |
|---|---|---|
| Basic | Standard club access, group classes, no refund for unused periods | Varies |
| Results / Premium | Expanded access, additional class or training options, different T&Cs for termination | Varies |
Your consumer rights in New Zealand
General legal position
New Zealand consumer law does not automatically guarantee a 14-day cooling-off period for gym memberships. Contracts and refund rights depend on the agreed Terms & Conditions and consumer protection laws.
When the law can help
- You retain standard consumer rights if services are not delivered as agreed or if there is misleading conduct.
- If the club fails to provide the services purchased, you can raise a dispute under New Zealand consumer protection rules.
- For general guidance, consult official consumer resources listed below.
Customer experiences
Positive feedback
- Members report friendly, welcoming staff and trainers and a comfortable, women-only community environment.
- Reviewers highlight a great variety of Les Mills group fitness classes and a supportive atmosphere.
Negative feedback
- Some members report limited and outdated equipment, with a focus on cardio and fewer strength options.
- Facilities issues have been raised such as vending/drinks access after hours, broken bathroom fittings, and unavailable fans.
Documentation checklist
Required items to include
- Your full name and membership number (if known).
- Preferred cancellation date and statement that you are requesting termination of membership.
- Clear contact details (email and phone) for confirmation.
Helpful attachments
- Copy of your membership agreement or T&Cs (if available).
- Proof of identity if requested by the club (e.g., photo ID).
- Bank statement showing payments if disputing charges.
Common mistakes
Missing or vague requests
Sending an email without your membership number, full name or clear cancellation date can delay processing. Always include precise details.
Assuming immediate stop of charges
Members often assume billing stops immediately on request. True Woman requires 10 working days’ notice and will charge any debits due in that notice period.
Comparative recap
Quick feature comparison
| Feature | True Woman Gym | Typical NZ expectation |
|---|---|---|
| Cancellation method | Written email to club accounts manager (no app route) | Varies (email, online form or in-club are common) |
| Notice period | 10 working days | Varies |
| Termination fee | NZD 200 or 25% of remaining balance, whichever is less | Varies |
| Refund for unused time | No refund; transferable to another person (club approval) | Varies; some gyms offer partial refunds or freezes |
After cancelling
Confirmation and follow-up
Ask the accounts manager for written confirmation of cancellation and any final charges. Keep copies of all emails and replies for your records.
Useful links
Address
Primary club address
True Woman’s Fitness and Well-Being, 20 Lambie Drive, Manukau City Centre, Auckland 2104, New Zealand.
Contact emails
- Auckland accounts manager: getfit@truewoman.co.nz
- Hamilton accounts manager: hamilton@truewoman.co.nz
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.