Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Askavet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Askavet: Easy Method
What is Askavet
Overview
Askavet (also presented as Ask A Vet / Askavet) is a digital service offering AI and certified-vet chat, telehealth consultations, and pet health products.
Services include on-demand advice, paid telehealth consultations, and physical products such as meds and pet supplies.
Service delivery
Advice is delivered digitally via the app or web and, where purchased, by certified telehealth consultations.
Physical goods are sold through the Askavet online store and shipped from their fulfilment channels.
How to cancel Askavet
Cancel if you subscribed via the App Store (iOS)
- Open your Apple ID settings on your iPhone/iPad or visit account settings on the App Store.
- Find Subscriptions, select Ask A Vet / Askavet Premium, and tap Cancel Subscription.
- Note: App Store subscriptions are auto-renewable; cancel at least 24 hours before the current period ends to avoid being charged for the next period.
- Apple listing reference: App Store - Ask A Vet.
Cancel if you subscribed via Google Play (Android)
- Open the Google Play Store app, tap your profile, then go to Payments & subscriptions → Subscriptions.
- Select Askavet and choose Cancel subscription to stop future payments.
- Unsubscribing stops future charges but you retain access until the current billing period ends.
- Google Play help reference: Google Play subscription help.
Cancel if you subscribed on the Web (askavet.app / askavet.com)
- Log in to your account on the website and go to Account → Subscription or Billing.
- Click Cancel Subscription to stop future renewals.
- If you cannot log in, reset your password or contact support and request cancellation.
- Web cancellation reference: Web cancellation guidance.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription, you typically retain access until the end of the current paid billing period.
This applies to App Store, Google Play and web subscriptions unless otherwise stated on your purchase receipt.
Renewals and future charges
Cancellation stops auto-renewal so you are not charged for the next period if cancellation is completed in time.
For App Store subscriptions, cancel at least 24 hours before renewal to avoid the next charge.
Account data and records
Your account data (profiles, chat history, receipts) may remain on Askavet’s systems according to their privacy policy and terms.
If you want data removed, request account deletion through the website or contact support for guidance.
Will I get a refund?
Refunds for consultations and digital services
Telehealth, specialist or other digital consultation fees are generally non-refundable once the service has been delivered, except where required by law.
Askavet’s policy disclaims refunds for delivered services but does not exclude legal consumer rights.
Refunds for physical products
- Unused physical products (Askavet Meds, Woopf, Purrz, Xtallion) in original packaging may be returned within 30 days.
- Refunds are issued to the original payment method, minus shipping unless the fault lies with Askavet.
- Allow up to 10 business days for the refund to appear after processing.
- Askavet refund policy reference: Askavet Refund Policy.
Exceptions and statutory rights
There is no explicit 14-day New Zealand refund right mentioned in the policy.
The policy states it does not limit rights under applicable consumer-protection laws, so statutory rights in New Zealand may still apply.
Askavet plans and pricing
Pricing overview
Askavet offers free and tiered premium plans with monthly billing options. Exact NZD prices are approximate conversions.
Listed prices are approximations based on AUD pricing and exchange rates; check the app or website for live pricing.
Plans table
| Plan | Price (approx) | Period | Key features |
|---|---|---|---|
| Free | NZ$0.00 | Monthly | Unlimited pet profiles, AI Vet Chat (no certified vet chat), telehealth per-call |
| Tracker Plan | NZ$12.95 (approx) | Monthly | Tracker support, AI Vet Chat, telehealth per-call, health tracking, docs & calendar |
| Premium (2 pets) | NZ$27.00 (approx) | Monthly | Unlimited AI Vet Chat, certified vet chat, 2 free telehealth calls, 2 trackers |
| Premium (4 pets) | NZ$37.80 (approx) | Monthly | Support up to 4 pets, same Premium features as above |
| Premium (6 pets) | NZ$47.60 (approx) | Monthly | Support up to 6 pets, full Premium features |
Your consumer rights in New Zealand
Key NZ protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and Fair Trading laws.
These laws provide remedies where services are not supplied with reasonable care and skill or goods are not of acceptable quality.
How rights apply to Askavet services
Digital or telehealth services that are defective, not as described, or not carried out with reasonable skill may be subject to remedies under NZ law.
Refunds, re-performance, or compensation may be available depending on the problem and legal tests.
Where to get help in NZ
- Contact Consumer NZ for guidance on consumer rights and complaints.
- File a complaint with the Commerce Commission or seek resolution through the Disputes Tribunal if applicable.
- If charges are disputed, you can also contact your payment provider or bank for a charge dispute while pursuing remedies.
Customer experiences
Summary of positive signals
No positive Trustpilot reviews were found for Ask A Vet / Askavet online in New Zealand in the referenced checks.
Positive experiences are not reported on the NZ Trustpilot entries cited in the verified data.
Summary of negative feedback
- Many customers report being told a low one-time fee but later charged recurring monthly fees (reports of ~$30 - $65).
- Frequent complaints about difficulty cancelling or cancellations not taking effect; some users cancelled cards or disputed charges with banks.
- Some customers found paid advice to be generic or unhelpful, advising to see a real vet after paying for consultation.
- Example complaint source: Trustpilot - askvet.app.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order number, subscription receipt or invoice, and payment method details.
- Dates of charges and screenshots showing price disclosures or app listing.
Supporting evidence for disputes
- Bank or card statements showing the recurring charges.
- Screenshots of cancellation attempts, confirmation emails, or error messages.
- Copies of any advice or consultation records if contesting service quality.
Common mistakes
Assuming one-off payment
Many customers report believing a small one-time fee was being charged when they were enrolled in a recurring subscription.
Always check the subscription terms in the app store listing or the checkout page before confirming payment.
Not cancelling in the right place
Cancellations must be done through the original purchase channel (App Store, Google Play, or web account).
Attempting to cancel in the app without going through the App Store or Play subscription panel can leave the subscription active.
Comparative recap
Quick comparison
| Topic | App Store (iOS) | Google Play (Android) | Web (askavet.app / askavet.com) |
|---|---|---|---|
| How to cancel | Cancel via Apple ID Subscriptions (App Store). | Cancel via Google Play → Subscriptions. | Log in → Account → Subscription → Cancel. |
| Refunds | App Store handles subscription refunds; policy varies by platform and law. | Google Play handles subscription refunds; platform policy and timing vary. | Physical product returns within 30 days; consultations generally non-refundable once delivered. |
| Common issues | Subscribers failing to cancel 24 hours before renewal. | Unsubscribe stops future charges but access remains until period end. | Difficulty logging in or unclear cancellation steps; contact support if needed. |
After cancelling
What to monitor
- Check that no further charges appear on your card after the billing period ends.
- Keep cancellation confirmations and screenshots in case you need to dispute charges.
Where to go for next steps
- Askavet refund policy: Askavet Refund Policy.
- Apple App listing: Ask A Vet on App Store.
- Google Play subscription help: Google Play subscription guide.
- Trustpilot NZ examples: Trustpilot - askavetonline.com.
Address
Correspondence and returns
Askavet’s registered correspondence and returns address (per their Terms & Conditions and Shipping Policy) is:
PO Box 360, Mosman NSW 2088, Australia.
How to use the address
Use this address for postal returns, formal cancellation notices, or correspondence when requested by Askavet.
Include your account details and order numbers when sending physical correspondence to speed processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.