Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aura: Easy Method
What is Aura
Overview
Aura is a subscription-based wellbeing app that offers meditations, mood tracking, and background sounds to support sleep and anxiety relief.
The service is available via mobile app stores and directly from Aura; subscriptions grant access to premium content while active.
Where it is provided
Aura is distributed through app platforms (Apple App Store, Google Play) and via Aura's website for direct purchases.
Billing and support responsibilities vary by purchase platform; this affects how you cancel and request refunds.
How to cancel Aura
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone/iPad and tap your name → Subscriptions.
- Find Aura in the list and tap Cancel Subscription. Refund requests must be made to Apple directly.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile → Payments & subscriptions → Subscriptions.
- Select Aura and tap Cancel subscription. Refunds for Google purchases must be requested via Google Play.
Cancel web / direct purchases
- If you purchased directly from Aura, notify Aura/support through the app or web contact form to cancel.
- You may also cancel by emailing support or sending a written notice to the New Zealand address provided below.
Important cancellation notes
- Deleting the app or closing your Aura account does NOT automatically cancel a subscription.
- Aura may continue charging until cancellation is completed through the correct platform.
- Keep a copy of cancellation confirmations or transaction IDs for your records.
What happens when you cancel
Access after cancellation
After you cancel, your premium access typically continues until the end of the current paid period.
Access to premium content ends once the paid period expires unless you resubscribe.
Renewal and billing
Recurring billing stops once the platform processes your cancellation; verify the cancellation in your platform's subscription settings.
Aura reserves the right to continue charging until the cancellation is completed via the proper channel.
Data and account
Cancelling a subscription does not necessarily delete your Aura account or personal data; check Aura's privacy settings for deletion options.
If you want your account removed, contact Aura support separately after cancelling any active subscriptions.
Will I get a refund?
General refund policy
Aura does not guarantee refunds. Charges are typically non-refundable unless a refund is requested within fourteen days of the transaction.
Even requests within 14 days are subject to the payment processor's (Polar/Stripe) discretion and any platform rules.
Platform-specific refund handling
- Apple App Store purchases: refunds and cancellations must be handled directly by Apple; Aura cannot process these.
- Google Play purchases: refunds are handled by Google Play according to their policies.
- Direct (web) purchases: contact Aura/support; refunds may be considered if requested within fourteen days and subject to processor rules.
Exceptions and consumer rights
- Consumers generally have a 14-day right to cancel initial subscription purchases and obtain a refund unless digital content was accessed.
- Statutory consumer protections apply for services not as described, faulty, or unfit for purpose; remedies may include refunds.
Aura plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Aura Premium Monthly | US$19.49 (≈ NZ$32.16) | Monthly | Unlimited meditations, mood tracking, offline use, save unlimited |
| Aura Premium Yearly | US$111.99 (≈ NZ$184.79) | Annual | Same as monthly, billed annually at lower rate |
Pricing notes
The App Store commonly lists Aura prices in USD for New Zealand users; final NZD amounts vary at checkout based on Apple’s regional pricing and exchange rates.
Check the app store page or your payment confirmation for the exact amount charged in NZD.
Your consumer rights in New Zealand
Right to cancel within 14 days
As a New Zealand consumer you generally have the right to cancel initial subscription purchases within 14 days and request a refund.
This right can be limited if digital content or services have already been accessed or performed.
Refunds for faulty or misdescribed services
Statutory consumer guarantees apply in New Zealand for services that are not as described, faulty, or unfit for purpose.
If Aura’s service is not provided as promised, you may be entitled to remedies including repair, replacement, or refund under local law.
How to assert your rights
- Keep receipts, dates of purchase, and screenshots of the issue.
- Contact Aura support first; escalate to the platform (Apple/Google) or consumer protection agencies if unresolved.
Customer experiences
Positive feedback
Many users report improvements in sleep and reduced anxiety, praising Aura’s content and user-friendly design.
Several reviewers also commend Aura’s customer service for responsiveness and effective issue resolution, including some successful refunds.
Common complaints
Recurring negative feedback includes unexpected charges and difficulty cancelling, especially when deleting the app didn’t stop billing.
Some users report being charged after trial periods or finding cancellation unclear; these issues can erode trust if not handled promptly.
Documentation checklist
What to prepare before you cancel
- Order or receipt showing purchase date, amount, and platform (Apple/Google/direct).
- Account email or username used for the Aura subscription.
- Payment method details (last 4 digits of card, Apple/Google account ID) and transaction ID if available.
What to include in a refund or support request
- A clear statement of the request (cancel subscription, refund, or account deletion) and reason.
- Screenshots of subscription settings, billing statements, and any error messages or trial claims.
Common mistakes
Deleting the app instead of cancelling
Example: Many users delete the Aura app thinking this stops billing; it does not. Subscriptions must be cancelled via the purchase platform.
Always confirm cancellation in the App Store or Google Play subscriptions page.
Contacting the wrong party for refunds
Example: Requesting an Apple refund from Aura will not succeed; Apple must handle App Store refunds. The same applies to Google Play.
For direct web purchases, contact Aura/support and include transaction details to speed up any refund consideration.
Comparative recap
Quick comparison table
| Purchase method | How to cancel | Refund handled by |
|---|---|---|
| Apple App Store | Cancel via iPhone/iPad Settings → Subscriptions (Apple ID) | Apple (request refund via Apple support) |
| Google Play | Cancel via Google Play Store → Subscriptions | Google Play (request refund via Google Play help) |
| Web / Direct purchase | Notify Aura/support via app, web form, email, or NZ postal address | Aura and payment processor (Polar/Stripe) - refunds not guaranteed |
Key takeaway
Cancel with the same platform you used to purchase. Refunds are not guaranteed and are time- and platform-dependent.
Keep documentation and act promptly if you believe you are entitled to a refund under consumer law.
After cancelling
Confirm cancellation and check billing
After you cancel, verify the subscription status in your platform account and keep a screenshot of confirmation.
Check your bank or card statement in the following days to ensure no further charges occur.
Further help and useful links
- Aura Refund Policy (withaura.app)
- Apple support (subscriptions & refunds)
- Google Play Help (subscriptions & refunds)
Address
New Zealand contact address
Building Technologies Ltd
37 Stanhope Road, Mt. Wellington, Auckland, New Zealand
How to use the address
You may send written cancellation notices or follow-up correspondence to this address when cancelling a direct/web purchase.
Include your account details and a copy of the purchase receipt to help Aura process your request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.