Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Betterme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Betterme: Easy Method
What is Betterme
Overview
BetterMe is a health and wellness app offering personalised fitness, nutrition and lifestyle plans through subscriptions and e-commerce products.
It is available on iOS, Android and via the BetterMe website and may sell physical goods through its online store.
How it is delivered
Subscriptions are managed through the platform you used to subscribe: Apple App Store, Google Play, or the BetterMe website.
Physical goods are sold via BetterMe’s store with separate return and shipping policies.
How to cancel Betterme
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad and tap your name (Apple ID).
- Tap Subscriptions, find BetterMe and turn off Auto-Renewal at least 24 hours before the trial or subscription period ends.
- See official steps: Apple/iOS cancellation guide.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select BetterMe and Cancel at least 24 hours before the period ends to avoid renewal.
- See official steps: Google Play cancellation guide.
Cancel on the BetterMe website
- Log into your account on the BetterMe website and go to your profile → Manage Subscriptions.
- Cancel from that interface; deleting the app does not cancel your subscription.
- Follow site instructions and confirm cancellation in writing if possible.
Cancel by contacting support or in writing
- Contact BetterMe support via their help centre if you cannot cancel through the store or website.
- You may also send a written cancellation notice to the international address or via support email; retain a copy for your records.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of your current paid period or trial unless the store provider rules differ.
Access end dates vary by platform (Apple, Google, or BetterMe website).
Renewal and billing
Subscriptions auto-renew unless Auto-Renewal is turned off at least 24 hours before the period ends.
Simply deleting the app does not stop billing; you must cancel through the account that manages the subscription.
Data and account status
Cancelling a subscription usually does not immediately delete your account or personal data from BetterMe systems.
If you want data removed, contact BetterMe support and request account deletion following their procedures.
Will I get a refund?
General policy for app subscriptions
BetterMe’s terms emphasise cancelling at least 24 hours before period end and do not promise a blanket refund or a 14‑day cooling-off for app subscriptions.
Refunds for subscriptions are often handled by the platform you used to pay (Apple or Google), not directly by BetterMe.
Exceptions and e-commerce returns
- For physical goods (apparel, devices), returns are allowed within 30 days in perfect condition per the store policy.
- Refunds for store returns are processed within about 5 business days; shipping costs may not be refundable.
- See store return details: Returns & Exchanges.
When to escalate for a refund
If you believe you were charged incorrectly or misled, contact BetterMe support and your payment provider promptly.
Under New Zealand law, consumer protections may apply if the service was faulty or misleading.
Betterme plans and pricing
Plan overview
Public listings do not show a detailed NZD price list; App Store listings in New Zealand may display USD pricing or convert at checkout.
Exact pricing often appears during the purchase flow or is managed by your platform provider.
Pricing table
| Plan | Price (NZ) | Notes |
|---|---|---|
| Monthly | Varies | Displayed at checkout or via App Store/Google Play; may show USD on NZ App Store listing. |
| Annual | Varies | Platform conversion or regional pricing applies; exact NZD may appear at purchase. |
| Free trial | Varies | Must cancel at least 24 hours before the trial ends to avoid charges. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA provides non‑excludable rights: services must be supplied with reasonable care and skill.
Terms that attempt to remove CGA rights, such as blanket “no refunds”, are ineffective if the service is faulty or misleading.
Fair Trading Act
Businesses must not mislead consumers about the product, subscription terms or billing practices under the Fair Trading Act.
If advertising or billing was deceptive, you can raise the issue with the Commerce Commission or your payment provider.
How to use these rights
- Document the problem (screenshots, receipts, support communications).
- Contact BetterMe support first; if unresolved, consider a complaint to the Commerce Commission or a dispute through your bank or card issuer.
Customer experiences
Positive experiences
- Some users report easy cancellations and responsive customer service that resolved issues.
- Trustpilot reviewers mention straightforward support interactions in successful cases.
Negative experiences
- Several users describe unexpected auto-renewals and opaque multi-step cancellation paths.
- Some customers needed bank intervention or continued contact with support to stop charges.
Takeaways
Most successful outcomes come from cancelling through the correct platform and keeping records of cancellation confirmation.
If you encounter problems, escalate promptly to support and your card issuer, and retain all documentation.
Documentation checklist
Before you cancel
- Record which platform you used to subscribe (Apple, Google, website).
- Have account email, subscription receipts and trial end date ready.
When you cancel
- Save screenshots or confirmation emails showing Auto-Renewal turned off or cancellation completed.
- Keep records of any support ticket numbers, chat transcripts or emails.
If you need a refund or dispute
- Gather payment records (card statement), cancellation proof and any misleading communications.
- Be prepared to provide these to BetterMe support or your bank when disputing charges.
Common mistakes
Assuming deleting the app cancels subscription
Many users remove the app but forget to cancel the subscription through Apple, Google or BetterMe website.
Always cancel in the store or site that manages billing, not by deleting the app.
Missing the 24-hour cancellation window
Subscriptions auto-renew; cancelling less than 24 hours before the period ends can still trigger the next payment.
Mark your calendar for the trial/renewal date and cancel early to avoid accidental charges.
Not keeping evidence
Failing to save confirmation emails or screenshots makes disputes harder to prove and resolve.
Always keep a copy of cancellation confirmations and any support correspondence.
Comparative recap
Quick comparison
The table below summarises cancellation and refund likelihood across platforms and purchase types for quick reference.
Comparison table
| Aspect | App Store (iOS) | Google Play (Android) | Website / Store |
|---|---|---|---|
| How to cancel | Turn off Auto‑Renewal in Apple ID settings | Turn off Auto‑Renewal in Google Play subscriptions | Manage Subscriptions in your BetterMe profile |
| Refunds | Handled by Apple; no guaranteed 14‑day refund | Handled by Google; no guaranteed 14‑day refund | Physical goods: 30‑day returns; refunds processed per store policy |
| Common issues | Auto‑renew despite attempted cancellation if done late | Same as iOS; timing and multi-step process can confuse users | Deleting app does not cancel; must cancel in profile or contact support |
After cancelling
Confirming cancellation
Check for a cancellation confirmation email or screenshot from the platform you used to cancel.
If you do not receive confirmation, revisit the subscription settings and contact support immediately.
Useful links and next steps
- Cancelling instructions and support: BetterMe support
- Store returns and exchanges for physical goods: Store Returns & Exchanges
- Terms and conditions reference: BetterMe Terms
Address
Corporate contact for written notices
Send cancellation notices in writing (post or email) to the international address below if required by terms or if support cannot assist.
Address details
BetterMe International Limited
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.