Cancel Cardi Mate: Easy Method

What is Cardi Mate

Overview

Cardi Mate is a mobile app that measures and monitors heart rate and related metrics using your device. The app offers subscription plans with free trials and recurring billing handled through app stores or the developer's website.

Developer and distribution

The app is listed in the New Zealand App Store and Google Play and is published under developer names referenced in the app store listings and terms.

For official contract terms and cancellation requirements see the developer's terms of service: cardi.health.

How to cancel Cardi Mate

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
• Find "Cardi Mate" and tap Cancel Subscription. Deleting the app does not cancel billing.
• For step-by-step help see Apple support: Apple subscriptions.

Cancel via Google Play (Android) or Web

• Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions, select Cardi Mate and Cancel.
• If you subscribed directly on the Cardi Mate website, log into your account on their site to cancel, or contact support as subscriptions cannot be cancelled through app stores.
• Deleting the app will not stop recurring charges; use the subscription settings on the platform you paid through.

What happens when you cancel

Billing and access

Cancellation stops future automatic renewals but does not usually refund past payments. You typically retain access to paid features until the current paid period ends.

Account and data

Your account and any stored data may remain under the developer's privacy and retention policies. Check the app privacy policy and terms for details or contact support to request data removal.

Will I get a refund?

Official policy summary

Cardi Mate's terms do not state a clear 14‑day refund right. Subscriptions automatically renew unless cancelled before the trial ends.

Exceptions and practical steps

• Unused portions of free trials are forfeited once a paid subscription is bought.
• If charges are unauthorized or cancellation fails, you can dispute payments with your bank or payment provider and seek remedies under NZ consumer law.
• Refer to the app listing for trial details: App Store listing.

Cardi Mate plans and pricing

Price list (NZ$)

Notes

These NZD prices are taken from the New Zealand App Store listing and reflect current in-app purchase data.

Availability and rates may change; check the app store at the time of purchase for the final price.

Your consumer rights in New Zealand

Legal protections

Under New Zealand law, digital services must allow easy cancellation and fair treatment under the Consumer Guarantees Act and the Fair Trading Act.

If a service continues charging after cancellation or the cancellation process fails, this may breach consumer protections.

Practical remedies

• You can dispute unauthorized payments with your bank or payment provider if cancellation fails but charges continue.
• If the developer does not resolve your issue, you may contact consumer protection bodies or seek dispute resolution under NZ law.
• Keep documentation of cancellation attempts and charges to support your dispute.

Customer experiences

Reported positive feedback

There are few or no documented positive reviews on public review sites for the New Zealand market according to available listings.

Reported issues and complaints

• Many users report difficulty cancelling subscriptions and recurring charges continuing after cancellation confirmation.
• Complaints include unauthorized charges, inability to log into accounts to cancel, and lack of refunds.
• Several users describe billing practices as deceptive and report having to dispute charges through banks or PayPal.

See user reports on review sites such as Trustpilot: Trustpilot NZ.

Documentation checklist

Evidence to collect before disputing

• Payment receipts or bank/PayPal statements showing charges and dates.
• Screenshots of subscription settings in Apple ID or Google Play showing active subscriptions.
• Confirmation emails, app purchase receipts, and screenshots of the app's billing or account pages.

Records of your cancellation attempts

• Dates and methods you used to cancel (screenshots of cancellation confirmation if available).
• Any correspondence with support and timestamps of failed cancellation attempts.
• Note the platform used to subscribe (Apple, Google Play, or Web) - this affects where you must cancel.

Common mistakes

Deleting the app instead of cancelling

Many users mistakenly delete the app and assume billing stops. Deleting the app does not cancel a subscription, so charges can continue.

Always cancel subscriptions through the app store or web account used for the purchase.

Trying to cancel in the wrong place

Cancelling via the wrong platform is a common error - e.g., attempting to cancel a web subscription through Apple or Google settings.

Confirm where you purchased the subscription (Apple, Google Play, or directly on the website) before cancelling.

Comparative recap

At-a-glance comparison

Key takeaway

Always cancel through the exact platform used to subscribe, keep records of cancellation, and be prepared to dispute charges with your bank if problems persist.

After cancelling

What to monitor

Check your bank or payment statements for any further charges after cancellation and keep screenshots of your cancellation confirmation.

If charges continue, contact your bank or payment provider to dispute an unauthorized payment promptly.

Helpful links and contacts

• Cardi Mate terms of service: cardi.health
• App Store subscription help: Apple subscriptions support
• Google Play subscriptions help: Google Play subscriptions
• New Zealand consumer info: consumerprotection.govt.nz
• User reviews and reports: Trustpilot NZ

Address

Official developer and cancellation address

The app’s terms indicate the developer is associated with Harmonybit Ltd and that the valid postal address for notice/cancellation under the Terms of Use is the Cyprus registered office.

Refer to the Terms of Service for the exact Cyprus postal address and legal contact details: cardi.health.

Other referenced company address (not valid for cancellation)

Gismart Limited is referenced in some app materials but is not the developer for cancellation purposes.

Gismart Limited address shown in materials: Gismart Limited, 151 Wardour Street, London, England, W1F 8WE. This address is not the correct postal address for cancellations under the developer’s Terms of Use.