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Cancellation service #1 in New Zealand
Carb Manager is a diet and nutrition tracking app that offers free and Premium tiers to help users monitor carbs, calories and macros.
The app is available on iOS, Android and the web and integrates food logging, meal planning and progress tracking.
Premium unlocks additional tracking tools, detailed nutrient breakdowns and advanced features for tailored diets.
Features and availability vary by platform and may require in-app purchase through the App Store, Google Play or a web checkout.
Cancel on the same billing platform you used to subscribe: App Store (iOS), Google Play (Android) or the Carb Manager web app (Fastspring).
Do not assume deleting the app cancels the subscription; you must cancel the subscription itself.
After you cancel, Premium access typically continues until the end of your paid billing period.
You will keep the benefits until the subscription expiry date; access does not end immediately unless otherwise stated by the platform.
If cancellation is not completed at least 24 hours before the renewal date, the subscription may auto‑renew for another billing period.
Platform charges are handled by the App Store, Google Play or Fastspring depending on where you subscribed.
Carb Manager's Terms of Service specify that subscription fees are non‑refundable.
See the terms for the vendor statement: Carb Manager Terms of Service.
Available plans include Monthly, Quarterly and Annual Premium subscriptions.
App Store in‑app prices are listed in USD; the final NZD cost depends on the exchange rate at checkout.
Listed amounts are approximate equivalents; your bank or platform may show a slightly different NZD total after conversion and fees.
Always check the final price at purchase before confirming.
| Plan | Approx. price | Period | Features |
|---|---|---|---|
| Monthly | Approximately NZD equivalent of USD 13.99 (converted at checkout) | Monthly | Premium features unlocking full app functionality |
| Quarterly (3 months) | Approximately NZD equivalent of USD 26.49 (converted at checkout) | Quarterly | Premium features unlocking full app functionality |
| Annual | Approximately NZD equivalent of USD 72.99 (converted at checkout) | Annual | Premium features unlocking full app functionality |
Under New Zealand consumer law, digital services must be as described, and consumers are entitled to remedies if a service is faulty or not delivered as described.
For distance or online purchases, there is generally a 14‑day right to cancel unless the service has been fully delivered with consumer consent.
Some users praise Carb Manager’s tracking tools, diet support and nutritional features and rate the app positively in stores.
These users find the meal logging and macro tracking useful for daily diet management.
Complaints include inaccurate nutritional data, confusing updates and problems with subscription cancellation and refunds.
There are multiple reports of users being charged after cancellation and difficulty obtaining refunds from the vendor.
Many users remove the app but forget to cancel the subscription in the App Store, Google Play or web account.
Uninstalling the app does not stop billing - you must cancel the subscription itself.
Cancelling within 24 hours of renewal can still trigger an auto‑renewal if the platform processes the charge before cancellation completes.
Another common error is trying to cancel on the wrong platform (for example, cancelling the app but the purchase was made via the website).
The table below summarizes cancellation and refund practicalities across platforms to help choose the correct path.
Use the platform where the original purchase was made for the fastest resolution.
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| iOS (App Store) | Settings → your name → Subscriptions → Carb Manager → Cancel | Refunds at Apple’s discretion; contact Apple Support | App deletion does not cancel subscription; App Store purchases billed in USD |
| Android (Google Play) | Play Store → Subscriptions → Carb Manager → Cancel | Google may offer short refund windows; outcomes vary | Uninstalling the app won’t cancel billing; contact Google Play for refunds |
| Web (Fastspring) | Carb Manager web app → Settings → Subscription → Manage Subscription (Fastspring) | Refunds depend on vendor policy; sometimes limited windows apply | Vendor’s Terms state no refunds, but NZ consumer law may apply |
Watch your bank and card statements for at least one billing cycle after cancellation to confirm no further charges occur.
If you see unexpected charges, contact the platform first, then your bank or card provider if needed.
Prighter Ltd, c/o Wombat Apps LLC, 20 Mortlake High Street, London SW14 8JN, United Kingdom
There is no dedicated New Zealand postal address listed for cancellations; use the corporate address above for legal or postal matters.
If you intend to send formal correspondence, include full details: your account email, subscription dates and copies of receipts to help the vendor identify your case.
Consider sending by a method that provides delivery confirmation for records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.