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Cancel FACE YOGA
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Face Yoga service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Face Yoga: Simple Process
What is Face Yoga
Overview
Face Yoga is a digital service offering guided facial exercises, routines, and skin-care guidance through an app and a web-based user area.
The service provides short exercise sessions, program plans, and content intended to improve facial tone and skin-care habits.
Service type
Face Yoga operates as a subscription-based digital product available via the App Store and directly on the Face Yoga website.
It also sells occasional physical products; digital subscriptions and content are the primary offering.
How to cancel Face Yoga
Cancel via Apple App Store
- Open your Apple account settings (on iPhone, iPad or via App Store link).
- Find Subscriptions, select the Face Yoga subscription, and choose Cancel Subscription.
- Note: App Store subscriptions auto-renew; Apple processes renewals about 24 hours before the period ends.
Cancel via Face Yoga website (support email)
- Email support@faceyoga.com with your account details and cancellation request.
- Face Yoga will make the cancellation effective at the end of your current paid term unless you ask for cancellation at least 24 hours before the next billing cycle.
- There is no in‑site or in‑app cancellation option for website-managed subscriptions - you must contact support by email.
What happens when you cancel
Access and renewal
After you cancel, you typically keep access until the paid period you already paid for expires.
Auto-renewal stops after the current paid term; Apple renews ~24 hours before the period ends for App Store purchases.
Account and data
Your account details and history are usually retained unless you request deletion; check with support for data removal.
If you cancel early in a promotional term, cancellation fees may be applied (see fees section) and will affect final charges.
Will I get a refund?
Standard refund policy
Face Yoga does not issue refunds for subscriptions that have been accessed or used.
Refunds, when allowed, must be returned via the same payment method used for the original purchase.
Exceptions and physical products
- Full refund exception: If you cancel within 14 days of purchase and you have never logged into the user area on the Website, a full refund may be available.
- Physical products: Returns are accepted within 30 days. Returns after 14 days may incur a restocking fee (typically 15%).
- Always request refunds or return authorisation from support@faceyoga.com and keep proof of purchase.
Face Yoga plans and pricing
Plans
Below are the common subscription plans and displayed prices. Exact NZD amounts can vary at purchase.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Face Yoga: Workout & Skin Care - Monthly | approx. NZ$12.49 (USD 12.49 displayed) | Monthly | Full access to all features of the Face Yoga app |
| Face Yoga: Workout & Skin Care - Annual | approx. NZ$25.49 (USD 25.49 displayed) | Annual | Full access to all features of the Face Yoga app |
Notes on pricing
Prices are displayed in USD but are converted to NZD at purchase based on Apple's pricing matrix for New Zealand.
Exact NZD charges may vary slightly depending on App Store tiers and exchange rates at the time of purchase.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital content must be of acceptable quality and fit for the purpose described.
If digital content is not delivered as described or is unfit, you may have a right to a remedy, including a refund under the CGA.
Fair Trading Act and cancellations
- The 14-day cooling-off for unsolicited sales does not always apply to online purchases, but misleading or hidden terms may be challenged under the Fair Trading Act.
- Undisclosed cancellation fees or automatic renewals without clear upfront disclosure could be considered unfair or unconscionable.
- If you suspect unfair conduct, you can seek advice from Consumer Protection New Zealand or a local consumer rights service.
Customer experiences
Positive feedback
- Some users report short, effective sessions and visible results from regular use.
- A number of customers say they received prompt and helpful customer support in some cases.
Negative feedback
- Many users report difficulty cancelling, often needing to email support rather than cancelling online.
- Complaints include unexpected charges after cancellation or trial periods and unclear disclosure of cancellation fees linked to discounted annual plans.
- Some users report delayed or no refunds and poor communication about billing issues.
Documentation checklist
What to include in your cancellation email
- Your full name and the email address used for the Face Yoga account.
- Subscription or receipt details, purchase date, and the platform used (Apple App Store or Face Yoga website).
- A clear statement requesting cancellation and asking for written confirmation of cancellation and the effective date.
Proof to keep
- Copies or screenshots of receipts, payment confirmations and any billing notices.
- Copies of any correspondence with support@faceyoga.com and screenshots showing you never logged into the user area (if claiming the 14‑day refund exception).
- Records of bank or App Store transactions showing charges and dates.
Common mistakes
Mistakes when cancelling
Waiting until the last minute can result in an automatic renewal being processed about 24 hours before the period ends for App Store subscriptions.
Some users attempt to cancel on the Face Yoga website when their subscription is managed by Apple, or vice versa; cancelling in the wrong place does not stop charges.
Mistakes when requesting refunds
Assuming a refund is automatic after cancellation is a common error; Face Yoga generally does not refund accessed subscriptions.
Failing to keep receipts, proof of non-use, or account login history can weaken claims for the 14‑day full‑refund exception.
Comparative recap
Quick comparison
The table below compares the two main cancellation routes: Apple App Store and Face Yoga web support.
| Cancellation method | Steps | Effective timing | Refunds / Fees |
|---|---|---|---|
| Apple App Store | Cancel via your Apple account Subscriptions in device settings or App Store. | Stops at the end of the current App Store billing period; Apple renews ~24 hours before period ends. | No refunds for used subscriptions; Apple managed refunds handled by Apple. Check App Store policy. |
| Face Yoga website (support@faceyoga.com) | Email support@faceyoga.com with account and request; Face Yoga processes cancellation. | Cancellation generally effective at end of current paid term unless requested 24 hours before next billing cycle. | No refunds for subscriptions already used; 14‑day full refund possible if never logged into Website user area. Early cancellation of a discounted 12‑month term may incur a cancellation fee. |
Which to choose
Cancel via Apple if you subscribed through the App Store. Cancel via email if you subscribed directly on the Face Yoga website.
If unsure which platform charged you, check your receipt or bank/App Store transaction history before choosing the cancellation route.
After cancelling
What to watch for
- Request and keep written confirmation of cancellation and the date your access will end.
- Monitor bank or card statements for any unexpected post-cancellation charges and keep evidence of billing dates.
- If you were on a discounted annual plan and cancel early, check whether a cancellation fee applies and how it will be charged.
Further help & links
- Face Yoga support: support@faceyoga.com
- Face Yoga terms and cancellations pages: Terms & Conditions and Cancellations Policy
- Apple App Store FaceYogi page: FaceYogi on the App Store
- If you believe terms are unfair, contact Consumer Protection New Zealand for advice on the Fair Trading Act and consumer rights.
Address
Primary postal address
FACEYOGA LTD, Kensington High Street 272, W8 6ND London, United Kingdom.
Alternative contact and notice
Face Yoga also lists an alternative address in Tallinn, Estonia, and uses support@faceyoga.com for subscription and cancellation requests.
For any legal or postal notices, use the primary London address above and include full account details in correspondence.