Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Flo: Easy Method
What is Flo
Overview
Flo is a menstrual cycle, fertility and health tracking app that offers a free version and a paid Premium subscription with additional features and educational content.
Who uses it
Users install Flo on iOS or Android or subscribe via the web to receive personalised tracking, insights and health resources.
How to cancel Flo
Cancel on iOS (App Store)
- Open iOS Settings → tap your name → Subscriptions.
- Select Flo from the list → tap Cancel Subscription.
- Important: cancel at least 24 hours before the end of the current period to avoid renewal.
- More info: Flo help - iOS cancellation.
Cancel on Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions.
- Select Flo → Cancel subscription and follow prompts.
- See Google Play subscriptions settings for details.
- More info: Flo help - Android refunds and cancellation.
Cancel on the web (flo.health)
- Log in on flo.health → Menu → Profile → Manage Subscription.
- Choose Cancel plan in your subscription settings.
- If you paid via PayPal, cancel via your PayPal Automatic Payments page as well.
- More info: Flo help - web cancellation.
What happens when you cancel
Access after cancellation
When you cancel, your paid Premium access typically remains active until the end of the current billing period.
After that date, your account reverts to the free version and Premium features are disabled.
Renewal and billing
Cancellation prevents future automatic renewals; it does not usually provide an immediate refund.
For subscriptions billed through stores (App Store or Google Play), the store handles billing and renewals.
Account data and deletion
Cancelling a subscription does not automatically delete your Flo account or data.
To remove your account, use the app’s account deletion option or contact Flo support as described in their help pages.
Will I get a refund?
iOS (App Store) refunds
- Flo cannot issue App Store refunds directly for iOS purchases.
- To request a refund, use Apple’s reportaproblem portal at reportaproblem.apple.com.
- See Flo help: iOS refund article.
Android (Google Play) refunds
- Flo can issue refunds for Google Play purchases in some cases.
- Provide the Google order number (GPA...) via the in-app chat widget to request a refund from Flo.
- See Flo help: Android refund article.
Web purchases and PayPal
- For web subscriptions, request a refund using the chat widget on the Flo website and include your registered email.
- If you paid with PayPal, you may also manage or cancel automatic payments in your PayPal account.
- More info: Web refund article.
Flo plans and pricing
Available plans (sample NZ pricing)
The following prices reflect examples reported for New Zealand app listings and reports. Promotional or regional variations may apply.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Flo Premium (App Store NZ) | NZ$19.49 | Monthly | Full access to Flo Premium features |
| Flo Premium (Health Navigator NZ report) | NZ$15.92 | Monthly | Tailored health information |
| Flo Premium (Health Navigator NZ report) | NZ$79.68 | Annual | Tailored health information |
Your consumer rights in New Zealand
Key laws that protect you
Under the Consumer Guarantees Act 1993, businesses cannot contract out of statutory guarantees such as acceptable quality and accurate description.
The Fair Trading Act 1986 prohibits misleading or deceptive conduct, which can apply to unexpected charges or unclear cancellation practices.
Remedies and escalation
- If a provider does not resolve your issue, you can complain, seek redress or take the matter to the Disputes Tribunal.
- For general guidance, see the New Zealand government consumer rights page: Your consumer rights (govt.nz).
- Background on CGA and FTA: Consumer Guarantees Act 1993, Fair Trading Act 1986.
Customer experiences
Positive feedback
- Many users praise Flo for accurate tracking, a user-friendly interface and useful fertility/cycle features.
- Reviewers often highlight helpful educational resources and reproductive health insights.
Negative feedback
- Complaints include unexpected charges after cancellation, difficulties cancelling, and slow or unsatisfactory refund responses.
- Other negative reports mention frequent premium prompts, unwanted content and problematic customer support or integration issues.
Documentation checklist
What to have ready when contacting support
- Registered email address used with your Flo account.
- Order number or receipt (App Store: Apple ID receipt; Google Play: GPA... order number; PayPal transaction ID).
- Dates of purchase, cancellation attempts and screenshots showing charges or subscriptions.
Optional supporting items
- Any correspondence with Flo support or screenshots of the subscription page in the app or web.
- Details of the device and platform (iOS, Android, web) used to make the purchase.
Common mistakes
Assuming cancellation inside the app cancels store billing
Some users cancel within the Flo app and think that stops App Store or Google Play billing.
For iOS and Android purchases, you must cancel through the device store subscription settings to stop renewals.
Missing the 24-hour cut-off or lacking order details
Failing to cancel at least 24 hours before the period end can result in an automatic renewal and charge.
Not saving or providing order numbers (GPA... or Apple receipts) delays refund handling - always collect receipts.
Comparative recap
Quick comparison
The table below summarises cancellation and refund routes by platform to help you decide the correct action quickly.
Comparison table
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| iOS (App Store) | Cancel in iOS Settings → Subscriptions → Flo | Request refund from Apple at reportaproblem.apple.com | Must cancel ≥24 hours before period end; Flo cannot issue App Store refunds |
| Android (Google Play) | Cancel in Google Play Store → Subscriptions | Flo may refund if you provide Google order number via in-app chat | Provide GPA... order ID to Flo support for consideration |
| Web (flo.health / PayPal) | Manage Subscription in your profile on flo.health; cancel PayPal automatic payments if used | Request refund via Flo website chat widget with your registered email | Web refunds handled by Flo; PayPal cancellations must be done in PayPal if used |
After cancelling
Confirm the cancellation
- Check your email for cancellation confirmation from the App Store, Google Play or Flo (web).
- Verify that your next scheduled renewal charge is removed from your upcoming billing.
Useful links and next steps
- Flo iOS cancellation help: iOS cancellation
- Flo Android refund/cancellation help: Android refunds
- Flo web cancellation and refunds: Web cancellation
- New Zealand consumer rights: Your consumer rights (govt.nz)
Address
Flo corporate address
FLO Services USA Inc., 1270 Pacific Drive, Auburn Hills, Michigan 48326 U.S.A.
Notes about contacting by post
No specific New Zealand postal contact was listed in Flo's public guidance; online cancellation and chat support are the usual routes.
For formal complaints under New Zealand law, follow the consumer rights escalation steps on the govt.nz site linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.