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Cancel FOUND
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Found service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Found: Easy Method
What is Found
Service overview
Found offers subscription plans (referred to as CORE and PLUS) for its services and membership features. Subscriptions can be managed via the app or through the store where they were purchased.
Where terms are defined
Found’s cancellation and refund rules are set out in its offer and terms documents. For specific terms see Found’s published terms of offer and terms and conditions.
How to cancel Found
Cancel inside the Found app
- Open the Found app and go to Account Details.
- Tap the “Cancel Membership” link to submit a cancellation request.
- Cancellation submitted via the app is typically processed within 24 - 36 hours depending on the plan.
Cancel by email or app store
- Email support@joinfound.com to request cancellation if you cannot use the app.
- If you subscribed through Apple App Store or Google Play, cancel through Apple or Google Play subscription settings instead of via Found’s app or support. See app‑store guidance for steps.
What happens when you cancel
Timing and effectiveness
Cancellations made via the app or support are generally effective within 24 - 36 hours depending on your plan. Expect a short processing window after you submit the request.
Renewal and billing effects
Renewal payments are non‑refundable. To avoid renewal charges you must cancel at least 48 hours (or 36 hours depending on plan) before the renewal date.
Service and funds
Service access will cease according to Found’s processing and plan rules once cancellation is effective. Some user reports note abrupt account closures with funds returned, but terms and experiences can vary.
Will I get a refund?
Standard refund policy
Found states you are eligible for a full refund of your membership fee if you cancel within 3 days of the original purchase, or before completing your first medical consultation.
Exceptions and non‑refundable items
- After the 3‑day window or after your first consultation, membership fees are final and non‑refundable to the extent permitted by law.
- Medications, lab kits, and co‑pays are non‑refundable once dispensed or shipped.
- Renewal payments are non‑refundable; timely cancellation prior to renewal is required to avoid charges.
Found plans and pricing
Plan names
Found refers to at least two subscription tiers: CORE and PLUS.
Pricing details
Specific prices and billing cycles are not provided in the verified data. See Found’s offer pages or your purchase receipt for exact charges.
| Plan | Price | Notes |
|---|---|---|
| CORE | Varies | Manageable via app; cancellation processed in 24 - 36 hours |
| PLUS | Varies | Manageable via app; cancellation processed in 24 - 36 hours |
Your consumer rights in New Zealand
Cooling‑off and statutory rights
Found’s published terms do not mention a 14‑day cooling‑off period for New Zealand consumers. The explicit refund window in Found’s terms is 3 days from purchase or before first consultation.
How NZ law may interact
New Zealand consumer law may provide additional protections for digital subscriptions in some circumstances.
However, Found’s terms state fees are “final and non‑refundable to the extent permitted by law,” which suggests statutory protections may be limited in practice for these offers.
Customer experiences
Positive feedback
- Users praise Found’s intuitive interface, expense tracking (pockets, auto tax savings), invoicing, and streamlined small‑business banking tools.
- Customers commonly note quick setup and helpful tools that simplify financial workflows for small businesses.
Negative feedback
- Reports include unexpected account closures or freezes without notice, sometimes with funds returned but service terminated.
- Complaints cover poor customer service responsiveness, difficulty cancelling, continued billing after cancellation, and charges for medications not used or cancelled.
Documentation checklist
Before you cancel
- Find your purchase receipt or subscription confirmation showing plan name and purchase date.
- Note the next renewal date so you can cancel in time (at least 48 or 36 hours before renewal).
What to include in cancellation requests
- Your account email or username and the plan (CORE or PLUS).
- Purchase date and a brief statement requesting cancellation and, if applicable, a refund under the 3‑day policy.
- Any relevant order numbers or transaction IDs for app‑store purchases.
Common mistakes
Canceling through the wrong channel
Many users try to cancel via Found after subscribing through Apple or Google Play. That does not stop store‑managed renewals.
If purchased via an app store, cancel in Apple or Google Play subscription settings to prevent further charges.
Missing the refund window or renewal cutoff
Expecting a refund after the 3‑day window or after the first consultation is a frequent error.
Also, cancelling too close to the renewal time (less than 48 or 36 hours depending on plan) can result in an unexpected renewal charge.
Comparative recap
Quick comparison
The table below summarises key practical differences in cancellation and refund rules for Found subscriptions.
| Aspect | Found (verified) |
|---|---|
| How to cancel | Via app “Cancel Membership” or email support@joinfound.com; app‑store subscriptions cancelled in Apple/Google settings |
| Cancellation effective | Typically within 24 - 36 hours depending on plan |
| Refund window | Full refund if cancelled within 3 days of purchase or before first consultation |
| Non‑refundable items | Medications, lab kits, co‑pays once dispensed or shipped; renewal payments |
| App‑store purchases | Must cancel via Apple App Store or Google Play subscription settings |
After cancelling
Follow‑up actions
- Request written confirmation of cancellation and keep it for your records.
- Check your bank or app‑store receipts to confirm that renewals have stopped.
Where to get help and more information
- Found support email: support@joinfound.com
- Found offer and refund terms: Found offer terms
- App‑store cancellation guidance: How to cancel via App Store / Google Play
- Customer reviews and experiences: Found on NZ Trustpilot
Address
Postal address status
No valid postal address in New Zealand for Found’s cancellation or service office was found in the verified sources for this guide.
Recommended contact methods
Use the in‑app “Cancel Membership” control or email support@joinfound.com for cancellation requests.
If you subscribed via Apple or Google Play, manage cancellations through your Apple or Google Play subscription settings.