Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Happy Mammoth service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Happy Mammoth: Simple Process
What is Happy Mammoth
Overview
Happy Mammoth is a direct-to-consumer wellness and supplement brand that sells formulations for sleep, gut health, menopause support and related areas.
The company sells single-jar options and multi-jar bundles, and offers subscriptions with minimum-term conditions for recurring orders.
Products and channels
Products are typically dietary supplements and powders sold online via the Happy Mammoth website and possibly mobile app platforms.
Subscriptions may be managed through the merchant site, while app-store subscriptions usually must be managed through your device account.
How to cancel Happy Mammoth
Cancel via Happy Mammoth website
- Go to the "manage your subscription" page on the Happy Mammoth website.
- Log in with the account used to place the order and follow the cancellation prompts.
- If you prefer, email Happy Mammoth support to request cancellation; include your order number and account details.
- Note: If a 3-order minimum subscription term is in place and not yet fulfilled, cancelling triggers an early cancellation fee of $49 (or local equivalent).
Cancel via App Store or Google Play
- App Store subscriptions are typically managed in your Apple ID account settings; cancel there if your subscription was purchased via Apple.
- Google Play subscriptions are managed in your Google Play account; cancel via the Play Store if purchased through Google Play.
- Happy Mammoth’s own materials do not explicitly document App Store or Google Play cancellation flow, so check your device subscription settings.
What happens when you cancel
Access and renewals
After you cancel, future scheduled shipments and recurring charges will stop once the cancellation takes effect.
If you cancel before the 3-order minimum is met, an early cancellation fee applies as noted in the cancellation terms.
Account and data
Your account details and order history typically remain accessible for reference unless you request account deletion.
If you later reactivate, previous subscription settings may or may not be restored depending on the platform and account status.
Will I get a refund?
General refund policy
Happy Mammoth generally does not accept returns for supplements or provide refunds for change of mind, taste issues, or perceived lack of effect.
Supplements are treated as perishable and non-returnable in most ordinary circumstances.
Exceptions and conditional guarantees
- Wrong item sent: Happy Mammoth will refund or exchange if the goods are returned in original, saleable condition.
- 60-day "Down-To-The-Last-Scoop" money-back guarantee: available only for single-jar (one-month) purchases, not for bundles or multi-jar orders except for the first month’s supply.
- The 60-day guarantee is conditional: you must have taken the required doses (e.g., at least 9 servings for gut products), comply with trial restrictions (no junk food or alcohol during the trial period), and other conditions may apply; postage for returns may not be refundable.
Happy Mammoth plans and pricing
Plan types
Happy Mammoth offers single-jar purchases, bundles (multi-jar options), and subscription options that may include minimum order terms.
Exact pricing varies by product, bundle, regional pricing and promotions.
Pricing table
| Plan | Description | Price |
|---|---|---|
| Single-jar (1 month) | One-month supply, eligible for the 60-day conditional money-back guarantee. | Varies |
| Bundles / Multi-jar | Two or more jars sold together at a bundle price; generally not eligible for multi-jar refunds except first month supply. | Varies |
| Subscription (recurring) | Auto-renewing orders; may include a 3-order minimum term depending on the subscription offer. | Varies |
Your consumer rights in New Zealand
Legal protections
Under the New Zealand Consumer Guarantees Act (CGA), consumers are entitled to remedies where goods are faulty, not fit for purpose, or do not match their description.
A seller’s "no refunds" policy cannot exclude your statutory rights under the CGA for defective or misdescribed goods.
How this applies to supplements
- If a product is faulty, incorrect, or significantly different from what was promised, you may be entitled to a repair, replacement or refund under NZ law.
- Change-of-mind returns are not covered by the CGA; merchant policy usually applies for those cases.
Customer experiences
Positive feedback
Many users report benefits such as improved sleep, increased energy, reduced bloating, and relief from menopausal symptoms like hot flashes and mood swings.
Some New Zealand customers specifically noted better sleep, less joint pain, and quick delivery and user-friendly website experiences.
Negative feedback
Some customers report no noticeable effects or limited benefits for mood, weight or bloating, and a few had adverse reactions such as irritability.
Recurring complaints include confusion about subscription terms, difficulty canceling, early cancellation fees, and delays in refunds or communications.
Documentation checklist
Essential documents to have
- Order number(s) and date of purchase.
- Account email or username used with Happy Mammoth.
- Proof of purchase such as invoice, receipt or bank statement showing the charge.
Evidence for claims
- Photos of the product received, packaging and any labelling that is incorrect or damaged.
- Records of communication with support (emails, chat transcripts) and dates of contact.
- If claiming under the 60-day guarantee, evidence you followed required trial steps (for example, confirmation of servings taken) if requested.
Common mistakes
Cancelling the wrong way
Example: trying to cancel a subscription through the merchant site when the subscription was set up via Apple or Google Play.
If the subscription was purchased through an app store, cancel it in your Apple ID or Google Play account rather than only contacting the merchant.
Returning products incorrectly
Example: sending supplements to the support mailing address when the company has explicitly instructed not to send products there.
Do not post products to the listed Happy Mammoth mailing address unless instructed; returns may not be accepted and could be lost.
Comparative recap
Quick comparison
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Happy Mammoth website | Manage your subscription page or email support with order details. | Low generally; exceptions for wrong item or conditional 60-day guarantee (single-jar only). | 3-order minimum may apply; $49 early cancellation fee if not met. |
| Apple App Store | Cancel via your Apple ID subscriptions in device settings. | Low; refunds and subscription management handled by Apple in many cases. | Happy Mammoth cannot usually cancel or refund App Store-managed subscriptions directly. |
| Google Play | Cancel via Google Play Store > Subscriptions on your Android device or web. | Low; refunds and subscription management handled by Google Play policies. | Contact Google Play support for billing issues related to Play-managed subscriptions. |
After cancelling
Follow-up actions
Keep a copy of your cancellation confirmation and any support correspondence until you have verified the final charge and delivery status.
If you believe you are due a remedy under NZ law, gather documentation and consider seeking advice from Consumer Protection or dispute resolution services.
Helpful links
- Manage subscriptions on Apple devices
- Manage subscriptions on Google Play
- New Zealand consumer rights and protection
- Happy Mammoth website / support
Address
Company mailing address
Happy Koala LLC, 1910 Thomes Ave, Cheyenne, WY 82001, United States.
This address is the only mailing address listed on support pages, but do not send products there unless explicitly instructed; returns sent unsolicited may not be accepted.
Return instructions
If you need to return or exchange an item, contact Happy Mammoth support first for approved return instructions and an authorised return address.
Unapproved returns sent to the mailing address above are likely to be refused or lost in transit.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.