Cancel Headspace: Easy Method

What is Headspace

Service overview

Headspace is a subscription-based meditation and mindfulness app offering guided sessions, courses, and sleep content via mobile apps and the web.

Delivery model

Access is provided through Headspace accounts and in-app purchases via Apple App Store or Google Play, or directly through Headspace's website.

How to cancel Headspace

Cancel via Headspace website or email

• Sign in to your account on the Headspace website and follow account/subscription settings to cancel.
• Alternatively email [email protected] requesting cancellation and include your account email and subscription details.
• Cancellation via the website or by email takes effect at the end of the current billing period (monthly or annual).
• Reference Headspace Terms & Conditions: headspace.com/terms-and-conditions.

Cancel via iOS (App Store)

• Open your iPhone/iPad Settings or the App Store app and go to Manage Subscriptions / Subscriptions in your Apple ID settings.
• Find Headspace and disable automatic renewal to cancel future billing.
• Cancellation stops renewals but access remains until the end of the paid period.

Cancel via Google Play (Android)

• Open the Google Play app, tap your profile, choose Payments & subscriptions > Subscriptions.
• Select Headspace and tap Cancel subscription, following on-screen steps.
• Access typically continues until the end of the current billing cycle after you cancel.

What happens when you cancel

Access after cancellation

Cancellations generally take effect at the end of the current billing period; you keep access until that date.

For annual subscriptions, the same rule applies: access continues until the annual period ends.

Automatic renewal and billing

Automatic renewal stops after you cancel, so no further charges should occur for future periods.

If you are charged again after cancelling, check your subscription provider (Apple/Google/account) and gather receipts before contacting support.

Account data and privacy

Headspace retains account data according to its privacy policy; if you need data removed or exported, consult Headspace's privacy settings or contact support.

Always keep a copy of any cancellation confirmation email or screenshot for your records.

Will I get a refund?

Headspace policy

Headspace's Terms & Conditions allow cancellation but do not guarantee refunds on cancellation.

Refunds are generally not available through Headspace for auto-renewals or late cancellations.

User-reported experiences

• Many users report being denied refunds, even when cancelling on the same day as a charge.
• Trustpilot reviews indicate repeated refund refusals in multiple cases.

Possible exceptions

• Disputes may be raised with your card issuer or payment provider (chargeback) if you believe a charge is incorrect.
• Consumer remedies under New Zealand law may apply if the service is faulty or not as described - see the consumer rights section below.

Headspace plans and pricing

Common plans

Below are approximate New Zealand prices observed in the App Store; exact prices may vary and Headspace does not publish fixed NZD rates on its site.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, digital services must be of reasonable quality, fit for purpose, and match their description.

If Headspace fails to provide a working service, you may be entitled to remedies such as repair, replacement, or refund under NZ law.

Cooling-off and digital purchases

There is no automatic statutory 14-day cooling-off right for digital content delivered immediately.

Card issuers may permit chargebacks in dispute situations; contact your bank if you believe a charge is incorrect or unfair.

Where to get advice

• For specific guidance, contact Consumer Protection NZ or your local Citizens Advice Bureau.
• Keep documentation and timestamps when seeking remedies under NZ law.

Customer experiences

Positive feedback

Some users praise Headspace's meditation content and interface when it works well, reporting meaningful improvements to wellbeing.

Occasional positive reviews note helpful customer care responses and life-changing experiences.

Negative feedback

• Frequent complaints about unexpected auto-renewals without clear reminders.
• Many users report difficulty obtaining cancellations or refunds, and describe slow or generic customer service.
• Technical issues such as app crashes, sync failures, and repetitive content are also reported.

Overall balance

While the content can be highly valued, recurring problems with billing, refunds, and support reduce satisfaction for some users.

If you rely on Headspace, monitor billing closely and keep records to support any dispute.

Documentation checklist

Required proof

• Account email and username used with Headspace.
• Proof of purchase or receipt (Apple/Google/Headspace payment confirmation).
• Date and time of the charge you want refunded.
• Screenshot or copy of your subscription settings showing cancellation or automatic renewal status.

Helpful extras

• Any cancellation confirmation emails or support ticket numbers.
• Relevant correspondence with Headspace support (emails, chat transcripts).
• Notes about technical issues or service failures to support a consumer-rights claim.

Common mistakes

Mixing up cancellation channels

Example: Cancelling in the app but forgetting you purchased through Apple or Google, so charges continue from the store rather than Headspace.

Always check where the original charge came from (App Store, Google Play, or Headspace website) and cancel there.

Assuming automatic refunds

Example: Expecting an immediate refund after cancelling on the same day as renewal; many users report refunds are refused.

Instead, gather receipts and contact support promptly; consider a bank dispute if you have strong grounds.

Comparative recap

Quick comparison

The table below summarises cancellation routes, ease, and typical refund likelihood based on Headspace terms and user reports.

Comparison table

After cancelling

Immediate steps

• Save cancellation confirmation emails or screenshots showing the cancellation and end-of-access date.
• Check your bank or card statement to confirm no further charges occur after the billing period ends.

Helpful links

• Headspace Terms & Conditions
• [email protected] (Headspace support email)
• Headspace reviews (Trustpilot NZ)
• Apple support: cancel subscriptions
• Google Play: cancel subscriptions
• Consumer Protection NZ

Address

Postal address for Headspace

Headspace Attention: Customer Service

2415 Michigan Avenue

Location details

Santa Monica, CA 90404

United States of America