Cancel HEADWAY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Headway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Headway: Easy Method
What is Headway
Overview
Headway is a digital service that provides concise book summaries and micro-learning content aimed at personal development and lifelong learning.
Core features
Features typically include text and audio summaries of non-fiction books, daily lessons, and in-app subscription access to premium content.
Who uses it
Users often choose Headway for quick learning, busy schedules, or as a supplement to full-length books.
Platform delivery
Headway is available as a mobile app (iOS and Android) and as a web subscription on the Headway website.
How to cancel Headway
Cancel on Google Play (Android)
- Open the Google Play Store app on your Android device.
- Go to Payments & subscriptions → Subscriptions.
- Select Headway and tap Cancel following the standard Play Store process.
- See Headway’s support article: Headway help: delete account.
Cancel on Apple App Store (iOS)
- Open iPhone Settings and tap your name.
- Go to Subscriptions, select Headway, and tap Cancel.
- Apple handles subscriptions and refunds for App Store purchases.
- See Headway’s support article: Headway help: delete account.
Cancel on the Web (website)
- Log into your Headway account on the website.
- Open the Headway Account page and cancel or deactivate automatic renewal.
- Cancel at least 24 hours before renewal or the end of a free trial to avoid being charged.
- See the subscription terms: Headway subscription terms.
Cancel via support email
- If you bought a subscription on the website, you can also email support@get-headway.com to request cancellation.
- Include your account email, order details, and date of purchase for faster handling.
What happens when you cancel
Access after cancellation
When you cancel, automatic renewal is disabled so you will not be billed again at the next renewal date.
Generally you keep access to premium features until the end of your current paid billing period or free trial.
Billing stops, but not retroactive
Cancellation prevents future charges; it does not usually refund past billing periods unless an exception applies.
If you cancel within a trial window the service advises cancelling at least 24 hours before trial end to avoid charges.
Account data and content
Your account data and preferences may remain on Headway’s systems after cancellation; check account settings or support for deletion requests.
Requesting account deletion is separate from stopping auto-renewal - follow Headway help links for full account removal steps.
Will I get a refund?
App Store (Apple) purchases
Subscriptions bought via the Apple App Store are subject to Apple’s refund policies.
Headway cannot grant refunds for App Store purchases directly; you must request refunds through Apple.
Web (direct) purchases
Headway’s published terms do not state an explicit right to a refund for website purchases.
To avoid charges you must cancel at least 24 hours before renewal or trial end; refunds for missed cancellations are not guaranteed by Headway.
Exceptions and special cases
- If the service was misleading or failed to deliver as promised, New Zealand consumer law may provide remedies - see the consumer rights section below.
- Document dates, charges, and communications if you pursue a refund through support or a disputes process.
Headway plans and pricing
Pricing overview
Headway offers subscription-based access through app stores and directly via its website.
Publicly listed prices in Headway’s materials do not show New Zealand dollars; the App Store typically shows local currency at checkout.
Typical purchase channels
Prices can vary by platform and region; exact NZD amounts are displayed during checkout on the App Store or Google Play.
When exact price information is not published by Headway, the table below uses “Varies.”
| Platform | Plan type | Price (NZD / shown) |
|---|---|---|
| Apple App Store (iOS) | Subscription (in-app purchase) | Varies |
| Google Play Store (Android) | Subscription (in-app purchase) | Varies |
| Headway website (web) | Subscription (direct) | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer law, including the Consumer Guarantees Act and the Fair Trading Act, requires digital services to be provided with reasonable care and skill.
Unfair contract terms, such as hidden auto-renewals or misleading subscription practices, may be voidable under these laws.
How this may help you
You may have grounds to seek a refund or remedy if Headway’s description of the service was misleading or the service failed to meet expected standards.
Keep records of communications, receipts, and any misleading claims to support a consumer law complaint if needed.
Limitations in Headway’s published policies
Headway’s published policies do not explicitly reference New Zealand-specific cooling-off periods or guarantees.
That absence in their terms does not remove statutory consumer protections under NZ law.
Customer experiences
Positive feedback
- Many users praise concise, user-friendly summaries that fit into busy routines.
- Users often describe the app as motivational, informative, and good value for personal growth.
Negative feedback
- Several users report confusing subscription flows and difficulty cancelling recurring charges.
- Complaints include being charged after cancelling, lack of refunds, and slow or unresponsive customer service.
What to learn from reviews
Positive reviews highlight content value; negative reviews emphasise the importance of documenting purchases and checking subscription status.
Follow app-store subscription controls carefully and keep screenshots of cancellation confirmations.
Documentation checklist
What to have ready before contacting support
- Account email used for Headway.
- Order numbers or receipts (from App Store, Google Play, or Headway site).
- Dates and screenshots showing charges and subscription status.
Evidence to collect for disputes
- Cancellation confirmations or screenshots of subscription settings after cancelling.
- Copies of any communications with Headway support and timestamps.
- Payment method statements showing the charge(s).
Contact points
- Support email: support@get-headway.com
- Help article: Headway help: delete account
Common mistakes
Cancelling in the wrong place
A common error is cancelling the Headway app but not stopping the subscription in the App Store or Google Play account.
Always cancel subscriptions through the store you used to subscribe (Apple ID or Google account) or via the website if paid there.
Missing timing windows
Not cancelling at least 24 hours before renewal or trial end can result in an unexpected charge.
Set a calendar reminder well before the renewal date to avoid missing this window.
Assuming Headway can refund App Store purchases
Users sometimes expect Headway to refund App Store charges; Apple manages those refunds, and Headway cannot grant them directly.
If you need an App Store refund, request it from Apple through your purchase history.
Comparative recap
Quick channel comparison
The table below summarises cancellation and refund responsibilities across channels to help you choose the right action.
Notes on responsibilities
Refund responsibility often depends on where you bought the subscription: app stores handle their purchases, while Headway handles direct website purchases.
Always keep receipts and screenshots to support any refund request or dispute.
| Channel | How to cancel | Who handles refunds | Important note |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iPhone Settings → Subscriptions (tap your name). | Apple (request refund via Apple) | Headway cannot issue App Store refunds directly. |
| Google Play Store (Android) | Cancel via Play Store → Subscriptions → Headway. | Google Play policies apply (check Play Store) | Follow Play Store refund process; cancellation prevents future renewals. |
| Headway website (web) | Log into account → Account page → cancel automatic renewal. | Headway (subject to their terms) | Cancel at least 24 hours before renewal to avoid charges; refunds are not explicitly guaranteed. |
After cancelling
Immediate checks
Confirm the subscription status in the App Store, Google Play, or your Headway account and save any confirmation screens.
Verify your bank or card statement to ensure future charges stop after the current period.
Who to contact next
- For App Store purchases: submit refund requests through Apple’s purchase history.
- For Google Play purchases: check Google Play refund/help pages.
- For website purchases or account issues: email support@get-headway.com.
Helpful links
- Headway: How to delete my Headway account
- Headway subscription terms
- Headway terms and conditions
- User reviews on Trustpilot (NZ)
- Relevant Reddit discussion
Address
Postal address
PO Box 99765
Newmarket, Auckland 1149
Directory listing
This postal address is listed in New Zealand’s Family Services Directory for Headway: Brain Injury Auckland.
Directory source: Family Services Directory.
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FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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