Cancel Healthy Pets Plus: Easy Method

What is Healthy Pets Plus

Overview

Healthy Pets Plus is a pet wellness membership program operated by Greencross Vets that bundles routine care, preventive treatments and ongoing vet support into a subscription-style plan.

The program is designed to make pet healthcare predictable by offering scheduled check-ups, vaccinations and discounts on services through participating clinics in Australia.

Availability in New Zealand

Healthy Pets Plus is offered in Australia and, as of 2024/2025, there is no New Zealand-specific Healthy Pets Plus offering.

If you live in New Zealand you may see similar wellness plans (for example, the Best for Pet Wellness Plan) that are separate products and not branded as Healthy Pets Plus.

How to cancel Healthy Pets Plus

Where to start

• Contact the clinic where you enrolled: most cancellations are handled locally by your Greencross-affiliated clinic or the clinic that signed you up.
• Contact Greencross Vets customer service via their website for guidance if you cannot reach the clinic directly.

Step-by-step cancellation steps

• Gather your membership details: membership number, pet name, date joined and clinic location.
• Call or email your clinic or Greencross customer service and state you want to cancel the Healthy Pets Plus membership.
• Ask for confirmation of cancellation in writing (email or letter) and request details about any fees or refunds.
• If you paid by recurring card or direct debit, confirm that payments will stop and check your next statement to ensure cancellation processed.
• Keep records of all communications and confirmation numbers until the cancellation is complete and any refund (if applicable) is received.

What happens when you cancel

Access to services

Access to plan benefits typically ends according to the membership terms - either immediately or at the end of your paid period.

Services already booked or already paid for may still be honoured depending on clinic policy; confirm this when you cancel.

Renewal and data

Cancelling stops future automatic renewals or payments once processed; verify the stop date with the clinic or customer service.

Your contact details and membership records are retained by the provider as required; ask how your data will be handled if you want it deleted.

Will I get a refund?

General refund principles

Refunds depend on the membership terms and whether you paid monthly or annually. There is no universal rule that applies to every case.

Typical outcomes include pro-rata refunds for unused time, withholding for services already used, or no refund if excluded by the terms.

Exceptions and how to request a refund

• If you believe you are entitled to a refund, request it in writing and provide payment receipts and membership details.
• Ask for a clear calculation showing how any refund was determined (dates, unused period, fees deducted).
• Keep a copy of the refund confirmation and check bank or card statements for the credited amount.

Healthy Pets Plus plans and pricing

Plan names

Healthy Pets Plus plans and exact pricing are set for the Australian program and vary by clinic and location.

There is no official Healthy Pets Plus pricing for New Zealand because the program is not offered locally.

Pricing table

Your consumer rights in New Zealand

Key statutory protections

If you buy goods or services in New Zealand, the Consumer Guarantees Act and Fair Trading Act may offer protections for defective or misrepresented services.

These laws cover quality, fitness for purpose and accurate information about the service you purchased.

Steps if you have a dispute

• First, contact the clinic or provider and ask for resolution (refund, correction, or other remedy).
• If unresolved, contact Consumer Protection resources in NZ for advice and next steps.
• Consider keeping all receipts, emails and cancellation confirmations to support any complaint.

Customer experiences

Positive reports

Some customers report straightforward cancellations when handled by the enrolling clinic and prompt written confirmation.

Positive experiences often involve clear communication and keeping records of payments and confirmation emails.

Common negative reports

Other customers report delays in processing cancellations or confusion about refunds and billing cycles when a centralised process is needed.

These issues are often resolved by escalating to customer service or providing clear written requests and evidence.

Documentation checklist

Essential items to have ready

• Membership number or account ID
• Receipt or proof of payment (card statements or invoice)
• Pet name, breed and date of birth
• Clinic name and location where you signed up

Optional but helpful items

• Copies of emails or previous communications about the plan
• Booking or appointment confirmations that may affect unused services
• Bank/card statement showing recurring payments

Common mistakes

Not confirming cancellation in writing

Relying on a verbal confirmation can lead to continued charges. Always ask for written confirmation by email or letter.

Keep that confirmation until your payment cycle shows that the recurring payment has stopped.

Missing key details and timing errors

Failing to provide membership ID, clinic name or correct account details can delay processing. Prepare required information before contacting the clinic.

Cancelling close to a billing date may still result in the next scheduled charge; check billing cycles and request a pro-rata refund if appropriate.

Comparative recap

Summary comparison

After cancelling

What to check immediately

Confirm you received written cancellation and watch your bank or card statements for any unexpected charges.

If charges continue, escalate to the clinic and Greencross customer service with your cancellation confirmation.

Helpful links and contacts

• Greencross Vets (Australia)
• New Zealand Government - Consumer Protection
• Consumer NZ

Address

Corporate/central address (Australia)

Quarter One, Level 2, 1 Epping Road, North Ryde NSW 2113, Australia

Notes about New Zealand correspondence

There is no dedicated New Zealand postal address for Healthy Pets Plus cancellations; cancellation is typically handled via the enrolling clinic or the provider's customer service.

If you need local assistance in New Zealand, contact the clinic that provided your wellness plan or consult the NZ consumer links above for advice.