Cancel Lifevantage: Easy Method

What is Lifevantage

Company overview

LifeVantage is a global nutrition and wellness company that sells supplements and related products through direct sales and online stores.

Products and presence in New Zealand

LifeVantage offers supplements, stacks and energy products that are available to New Zealand customers via local channels and online purchases.

How to cancel Lifevantage

Cancel via Web (LifeVantage Account)

• Log in to your LifeVantage account on the website.
• Go to "Account" → "Subscriptions" tab.
• Find the subscription you wish to stop and click the "Cancel" button.
• Confirm the cancellation when prompted.
• Contact customer support if you cannot cancel or see errors.

Cancel via Email / Phone / Fax (New Zealand)

• Email cancellations to the NZ support contact (for example [email protected]) or call 0800 142 1302.
• Ensure your cancellation request is received at least three business days before the next scheduled subscription order to avoid charges.
• If available, send a fax or postal notice to the local office and keep proof of delivery.

Cancel App Store / Google Play subscriptions

• If you purchased via Apple App Store or Google Play, cancel directly through your Apple ID settings or Google Play > Subscriptions.
• LifeVantage cannot cancel subscriptions billed by Apple or Google; refunds or cancellations are handled by those platforms.

What happens when you cancel

Subscription stop and renewals

Once cancellation is confirmed before the cutoff, future automatic renewals will stop and no new subscription orders will be placed.

Account access and past orders

Your LifeVantage account will remain accessible for order history and settings unless you request account deletion.

Data and confirmation

Keep confirmation emails or screenshots as proof of cancellation. Contact support if a renewal charge appears after you cancelled.

Will I get a refund?

30‑day satisfaction guarantee

Products returned within 30 days of purchase can receive a 100% refund, minus shipping and handling costs.

Returns after 30 days (up to 12 months)

• Unopened, resalable products with at least six months before expiration may be returned within 12 months.
• Such returns are eligible for a full refund less a 10% handling/restocking fee and shipping costs.

New Zealand-specific return conditions

• Returns require a Return Merchandise Authorization (RMA) and must be received within 10 business days of RMA issuance.
• Refunds are typically processed up to 20 days after the return is received by LifeVantage.
• Purchases made via Apple or Google require refunds handled through those platforms, not LifeVantage.

Lifevantage plans and pricing

Overview of one-time product pricing

Below are representative one-time prices for LifeVantage products in New Zealand sourced from NZ e-retailers.

Price table

Your consumer rights in New Zealand

Legal protections

Under the Consumer Guarantees Act (CGA), goods must be of acceptable quality, fit for purpose and match their description.

Remedies and expectations

• If goods are faulty or misdescribed, you are entitled to repair, replacement or refund under the CGA.
• Delays or failures to refund within a reasonable time (for example beyond 20 days after receipt of a return) may breach consumer rights.

Subscription-specific rights

Automatic subscription renewals should include an easy cancellation method and clear notice of renewal terms.

Cancelling via the App Store or Google Play meets the requirement for an accessible cancellation route for subscriptions billed by those platforms.

Customer experiences

Positive feedback

• Some New Zealand customers report improved energy, focus and simplified supplement routines after using Protandim NRF2.
• Good customer service has been reported in specific cases, particularly when replacing damaged shipments.

Negative feedback

• Complaints include poor customer service (unreturned emails, ignored calls, contradictory responses).
• Reports of shipping errors, multiple shipping charges, and refund delays despite advertised guarantees.

Practical takeaway

Keep documentation and follow the documented cancellation and return channels to reduce risk of disputes.

If you have persistent issues, use New Zealand consumer protection resources to escalate.

Documentation checklist

What to prepare before cancelling

• Account email and password or login method.
• Order number(s) and purchase date(s).
• Next scheduled order date and subscription ID (if shown).

What to keep for returns or disputes

• Proof of cancellation (screenshot or confirmation email).
• RMA number for returns and proof of postage or delivery.
• Original receipts, packaging photos and any correspondence with support or consultants.

Common mistakes

Cancelling in the wrong place

Example: Attempting to cancel an App Store or Google Play subscription via the LifeVantage website. Those must be cancelled through Apple or Google.

Missing the cutoff notice

Example: Sending an email or calling less than three business days before the next scheduled order and then being charged for that order.

Not obtaining or returning under an RMA

Example: Sending a return without an RMA can delay or void the refund process; always request and record the RMA before shipping returns.

Comparative recap

Channel comparison overview

The table below summarises how to cancel, the notice required, and who handles refunds for each channel.

Comparison table

After cancelling

Track the result

Save the cancellation confirmation and monitor your bank or card statement for any unexpected charges.

Further actions and escalation

• If a promised refund does not arrive within the stated period, contact LifeVantage support and provide your documentation.
• If the issue remains unresolved, consider contacting New Zealand consumer protection: Consumer Protection (NZ).
• For App Store or Google Play refunds, visit Apple or Google support pages: Apple subscriptions, Google Play subscriptions.

Address

Local NZ address (company registry)

Level 9, 188 Quay Street, Auckland Central, Auckland 1010, New Zealand

Support contacts

• Email: [email protected] (use mail for cancellation requests and keep copies).
• Phone (NZ): 0800 142 1302.