Cancel LOSE THE BACK PAIN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lose The Back Pain service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lose The Back Pain: Easy Method
What is Lose The Back Pain
Overview
Lose The Back Pain is a program and product range from the Healthy Back Institute that focuses on non-surgical, self‑care approaches for back pain relief.
Offerings include a physical DVD system and product subscriptions sold via the company website and mobile app platforms.
How it is delivered
Delivery methods include one‑off physical purchases (DVD kit) and recurring SmartShip subscriptions for consumable products or trials.
Subscriptions may be created on the website, via iOS App Store purchases, or via Google Play on Android devices.
How to cancel Lose The Back Pain
Cancel via website (recommended)
- Sign in to My Account at losethebackpain.com.
- Locate your SmartShip or subscription settings and choose cancel, pause, or change frequency.
- If you cannot access the account, call customer service for assistance at (888) 342-1126 (US) or 240-780-5977 (International).
Cancel via mobile stores
- iOS (App Store): Open your Apple ID subscription settings in the App Store and cancel there; the company cannot cancel App Store subscriptions for you.
- Android (Google Play): Open Google Play > Subscriptions and cancel the Lose The Back Pain subscription from that list.
- If unsure which platform billed you, check your card or platform purchase history before calling support.
What happens when you cancel
Access and future renewals
Cancelling a subscription stops future automatic renewals for the SmartShip plan or trial conversions, depending on timing and platform rules.
Charges already processed before your cancellation are generally not automatically reversed unless eligible under the refund policy.
Data and account information
Your account information remains on file unless you request deletion; cancelling does not necessarily delete your purchase history.
To remove personal data, contact customer service and request account deletion in addition to cancelling the subscription.
Will I get a refund?
Standard refund policy
Products are covered by an "iron‑clad" 90‑day Money‑Back Guarantee. Single‑bottle orders returned (used bottle) within 90 days may be eligible for a full refund less shipping.
Multi‑bottle purchases or BOGO offers generally require return of unopened bottles within 90 days for a prorated refund less shipping.
Free trials and exceptions
- Shipping and handling fees paid for free trials are non‑refundable.
- If a free trial converts into a SmartShip subscription and you later cancel, refunds may be prorated and limited to unopened bottles (less shipping).
- Refunds depend on meeting the 90‑day return rules and return condition; shipping costs are typically deducted.
Lose The Back Pain plans and pricing
Available plan information
Below is the primary documented offering and price. If you see other plans on the site or in an app, check the platform for up‑to‑date pricing.
All prices are shown in the currency published by the seller; currency conversion may apply for New Zealand customers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lose the Back Pain - DVD System | US$97.00 (approx. NZD equivalent) | One‑off purchase | Physical kit: 2 DVDs, 3 audio CDs, reference manual, 90‑day support |
Your consumer rights in New Zealand
Overview of legal protections
Under New Zealand law, the Consumer Guarantees Act 1993 gives buyers rights to remedies if products are faulty, not fit for purpose, or not as described.
Suppliers cannot contract out of these statutory rights; you may be entitled to repair, replacement, or refund depending on the problem.
How this applies to Lose The Back Pain purchases
- If a product is faulty or not delivered, you can seek remedies under the Act in addition to the seller’s stated refund policy.
- Keep documentation of orders, deliveries, and communications to support any claim under New Zealand consumer law.
- For guidance, see the New Zealand consumer protection resource: Refunds, replacement and repair (consumerprotection.govt.nz).
Customer experiences
Positive reports
Some customers report meaningful pain relief and a straightforward cancellation experience through the website account area.
Example: A New Zealand reviewer (Taylor Collier) praised successful cancellation and a refund of a NZD charge in one reported case.
Negative reports
Many reviews cite unexpected or repeated charges, difficulties cancelling, and slow or unresponsive customer service.
Complaints often mention unclear trial terms, enrolment into recurring shipments after trials, and problems with deliveries to New Zealand addresses.
Documentation checklist
What to gather before you cancel
- Order number, date of purchase, and product names.
- Account email used to register on losethebackpain.com or app platform.
- Payment method details and copies of the charge(s) you wish to dispute.
What to keep for refund or CGA claims
- All communications with customer service (dates, names, screenshots).
- Evidence of returns (tracking numbers, proof of postage) and condition of returned goods.
- Any platform receipts (Apple ID or Google Play receipts) for subscriptions bought through app stores.
Common mistakes
Not checking where the subscription was created
Customers often try to cancel via the website when the subscription was purchased through the App Store or Google Play.
App‑store subscriptions must be cancelled inside the Apple or Google account settings; the company cannot cancel those on your behalf.
Missing proof or not returning required items
Failing to keep order numbers, return tracking, or unopened bottle evidence can delay or prevent prorated refunds.
Not reading the trial terms (non‑refundable shipping fees, conversion to SmartShip) is a common source of surprise charges.
Comparative recap
Quick comparison of cancellation routes
This table summarizes how cancellations and refunds typically differ by purchase route and what to expect.
Use it to decide the fastest path for your situation.
| Feature | Web (website) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | My Account on losethebackpain.com or call support | Cancel via Apple ID subscription settings in the App Store | Cancel via Google Play > Subscriptions |
| Who can process cancellation | Company or customer via account | Apple handles cancellations and billing | Google handles cancellations and billing |
| Refunds | 90‑day money‑back rules; prorated on multi‑bottle offers | Subject to Apple subscription/refund policies and company return rules | Subject to Google Play policies and company return rules |
| Common issues | Unexpected SmartShip enrolment after a trial | User unaware App Store manages billing | Same as iOS; check Google Play receipts |
After cancelling
What to expect next
After cancellation, monitor your bank or card for any final charges and allow several days for processing and confirmation emails.
If you expect a refund, follow the company’s return instructions and allow the stated processing time for refunds.
Helpful resources and links
- Order terms and conditions: LoseTheBackPain order terms.
- Shipping and return policy (90‑day guarantee): Shipping & Return Policy.
- How to cancel via App Store or Google Play: App Store / Google Play cancellation guide.
- New Zealand consumer rights: Consumer Guarantees Act guidance.
Address
Company mailing address
The Healthy Back Institute
141 E. Mercer Street, Suite E, Dripping Springs, TX 78620, USA
Return and international notes
No New Zealand‑specific mail‑in return address is published; international customers should use the US address above or cancel via phone/online.
Keep proof of postage and tracking if you return items from New Zealand to the USA to support any refund claim.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.