Cancel Skinnyfit: Easy Method

What is Skinnyfit

Overview

SkinnyFit is a US-based company that sells dietary supplements, wellness products and subscription trials that can convert to recurring monthly orders.

How subscriptions work

Promotional "try before you buy" offers are common and may lead to automatic enrollment in a paid subscription if not cancelled during the trial.

How to cancel Skinnyfit

Cancel via the SkinnyFit website

• Sign in at the SkinnyFit website account area.
• Go to Membership or Subscriptions and follow the on-screen prompts to stop auto-renewal or cancel.
• Cancel at least 24 hours before your next shipment to avoid being billed.
• Save a confirmation screenshot, note any confirmation number, and check your inbox for a confirmation email.
• Online cancellation guide.

Cancel by email or phone

• Email a clear cancellation request to [email protected] with your full name, account email and the last 4 digits of your payment card; ask for written confirmation and keep a copy of the sent message.
• Call customer service at 1-888-862-1758 or alternate +1-917-672-8608 during business hours. Ask the agent to cancel the subscription and request an email confirmation; record the representative’s name, date/time and any confirmation number.
• Save all records from calls and messages in case you need to dispute future charges.

Cancel through app stores (if applicable)

• If your subscription was set up through the Apple App Store, cancel in Settings → Apple ID → Subscriptions → find SkinnyFit → Cancel. Save a screenshot of cancellation.
• If your subscription was set up through Google Play, cancel in the Play Store → Menu → Subscriptions → find SkinnyFit → Cancel.
• If you do not cancel in the app store used to create the subscription, charges may continue even if you contact SkinnyFit directly.

What happens when you cancel

Access and deliveries

After cancellation your active subscription will usually stop future shipments and auto-renewal; any shipment already processed may still be delivered and billed.

Billing and renewal

Do not expect immediate refund of charges unless explicitly granted; cancellation prevents future recurring charges but typically does not reverse past processed payments.

Account data

Your SkinnyFit account data and order history generally remain available for reference unless you request deletion under applicable privacy rules.

Will I get a refund?

Standard refund policy

SkinnyFit generally does not issue refunds for subscriptions, though they may make exceptions or offer store credit in special circumstances.

Trial offers and exceptions

• Trial periods are commonly 21 or 30 days depending on the offer; you pay shipping and tax up front and those amounts are non-refundable.
• If you do not cancel before the trial ends you will be automatically enrolled and charged the full subscription price monthly.
• Contact SkinnyFit promptly with documentation if you believe an unauthorized charge occurred; keep transaction records when requesting review.
• Official shop and trial information.

Skinnyfit plans and pricing

Available pricing information

No NZD subscription pricing for the SkinnyFit app was publicly available for New Zealand in 2024/2025.

Pricing table

Your consumer rights in New Zealand

Key rights under NZ law

Under New Zealand consumer law you have the right to clear information about subscription terms and to not be charged unauthorized fees.

How to seek remedies

• Misleading 'free trial' offers that result in unexpected subscription charges may be considered an unfair practice.
• If you cannot resolve a billing dispute with SkinnyFit, you can contact your payment provider or seek guidance from the Commerce Commission.
• Keep records of all communications and payments to support any complaint or chargeback request.

Customer experiences

Positive reports

Some customers report benefits such as improved hair, skin and nails, better hydration and positive weight-related results.

Negative reports

A substantial number of reviews describe unexpected subscription charges from trial offers, difficulty cancelling, continued billing after cancellation, and poor customer service responsiveness.

Other reported problems include not receiving ordered items, incorrect extra items added without consent, and unresolved unauthorized charges.

Documentation checklist

Required documents

• Account email, full name and last 4 digits of the payment card used.
• Confirmation screenshot or confirmation number showing successful cancellation.
• Copies of any emails sent to or received from [email protected] and records of phone calls (date, time, agent name).

Helpful extras

• Bank or card statements showing the charge(s) in question.
• Screenshots of trial offer terms, billing dates, and product pages that show the offer you accepted.
• Order numbers, shipment tracking and any RMA information if returns are required.

Common mistakes

Failing to cancel in the right place

Many customers attempt to cancel directly with SkinnyFit when the subscription was created through Apple or Google. If the app store was used, you must cancel there to stop future charges.

Missing timing or proof

Waiting until the last minute or not cancelling at least 24 hours before the next shipment can result in an unexpected charge.

Not saving cancellation confirmation or transaction records makes disputes harder to resolve with the merchant or your bank.

Comparative recap

Summary table

How to choose

If you can access the SkinnyFit account online, cancel there first and save confirmation.

If the subscription originates from an app store, cancel directly from that store to ensure billing stops.

After cancelling

Next steps to monitor

• Check your email for a cancellation confirmation and keep the message and any screenshot as proof.
• Monitor your bank or card statements for at least two billing cycles to ensure no further charges appear.
• If you are charged after confirmation, contact SkinnyFit support and your card issuer to dispute the charge.

Helpful links and where to complain

• SkinnyFit cancellation instructions (support article)
• SkinnyFit shop and trial details
• Customer reviews (Trustpilot NZ)
• Commerce Commission New Zealand - guidance on unfair business practices and how to complain.

Address

Legal correspondence

For formal cancellation letters or legal correspondence, use:

SkinnyFit, LLC, Attn: Legal Department, 750 B Street, Suite 3300, San Diego, CA 92101, United States

Returns and RMAs

The Denver returns address provided by SkinnyFit should only be used after you receive an RMA (return merchandise authorization) from customer support.

Always obtain written RMA instructions before shipping returns to avoid lost packages or refusal of return shipments.