Cancel MASSAGE ENVY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Massage Envy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Massage Envy: Easy Method
What is Massage Envy
Overview
Massage Envy is a franchised wellness chain that offers membership-based massage and skincare services, primarily operating in the United States.
Services include monthly paid sessions, add-on therapies, and local franchise scheduling and billing policies that can vary by location.
How it operates in NZ context
There is no known Massage Envy location in New Zealand; available policies and experiences reflect U.S. franchises and corporate rules.
For New Zealand consumers this means you should treat information as a policy summary and check local franchise details if a future NZ presence appears.
How to cancel Massage Envy
Cancel an appointment
- Cancel at least 24\u00A0hours before the appointment via the app (iOS/Android), phone, email, or in person to avoid fees.
- Same-day cancellations typically incur a 50\u00A0% charge of the service price; a no-show is usually charged in full.
- Reference: Massage Envy cancellation policy summary.
Cancel a membership
- During an initial 6\u201312\u00A0month contract cancellation is usually only permitted for medical reasons (doctor's note) or relocation 25+ miles with proof; otherwise you may be required to pay out the remaining term.
- After the initial contract the membership typically becomes month-to-month and must be cancelled in person at your home location, usually with advance notice (commonly 10 days before the next billing) and by signing a cancellation form.
- See full policy summary: Massage Envy cancellation policy.
What happens when you cancel
Access and benefits
After you cancel a membership that is month-to-month, you typically lose ongoing access to member pricing and scheduled recurring sessions.
Unused credits may be usable or transferable for a short period (see credits policy below).
Renewal, credits and recordkeeping
Memberships normally stop renewing after successful cancellation; you may need to sign a local cancellation form at your home location.
Unused credits can often be transferred or used within 60\u00A0days after cancellation depending on local franchise rules.
Will I get a refund?
General refund policy
Massage Envy generally does not provide refunds on unused sessions or membership fees once paid.
After a service is rendered you normally will not receive a refund for that appointment.
Exceptions and fees
- Cancellations within 24\u00A0hours may incur a partial charge (commonly 50\u00A0% of the service price); no-shows are typically charged in full.
- Unused credits may be transferable for a limited period (commonly 60\u00A0days) after cancellation, but refunds for unused fees are usually not provided.
- Source summaries: policy, refund notes.
Massage Envy plans and pricing
Plan types
Massage Envy historically offers membership plans (monthly dues for a set number of sessions or credits), single sessions and add-on services.
Specific plan names and availability can vary by franchise location.
Pricing availability
No official New Zealand pricing is available; Massage Envy primarily operates in the U.S., and NZ-specific prices could not be found.
Below is a summary table using available data guidance.
| Plan | Typical details | Pricing (NZD) |
|---|---|---|
| Monthly membership | Monthly fee for recurring session(s) or credits; add-ons extra. | Varies |
| Single session | One-off massage or facial, paid per visit. | Varies |
| Freeze options | Standard freeze (3\u20136 months) or Freeze Plus (fee; credits usable). | Varies |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect consumers even if a business states "no refunds."
If a service is not provided with reasonable care and skill or does not match the description, remedies may include repair, replacement, or refund.
How to escalate
- If you believe a business has misled you or failed to meet guarantees, you can seek advice from Citizens Advice Bureau and consider formal complaints.
- For health-related service concerns, you can contact the Health and Disability Commissioner; for consumer law matters check Consumer Protection NZ.
Customer experiences
Positive feedback
Many reviewers praise therapist skill and professionalism, describing sessions as therapeutic and recommending services.
Positive comments often focus on individual therapists and the quality of the in-room experience.
Negative feedback
Common complaints include recurring billing after cancellation, difficulty cancelling memberships, and confusion over unused credits.
Online reports (e.g., Trustpilot and Reddit) note issues with communication and franchise-level inconsistencies; see example reviews: Trustpilot, Reddit.
Documentation checklist
What to bring when cancelling
- Photo ID and membership card or account details for the home location.
- Proof of address if cancellation is due to relocation (25+ miles) and a doctor\u2019s note if cancelling for medical reasons.
Keep copies of
- Signed cancellation form or written confirmation from the franchise or corporate office.
- Billing statements showing the last payment and any post-cancellation charges for evidence in disputes.
Common mistakes
Assuming online cancellation is sufficient
Some members assume an app or call is enough; many franchises require in-person cancellation and a signed form for memberships.
Failing to follow the local process can result in continued billing or disputed charges.
Not keeping written proof
Not saving cancellation confirmations, emails or signed forms is a frequent error that makes resolving disputes harder.
Always retain receipts and document the date, time and staff member involved in the cancellation.
Comparative recap
Key policy comparison
This table summarizes core differences between appointment rules, membership rules and refunds for quick reference.
| Topic | Typical Policy | What NZ consumers should note |
|---|---|---|
| Appointment cancellations | Cancel ≥24\u00A0hrs to avoid fees; same-day ≈50\u00A0% fee; no-show charged in full. | Expect similar fee structures; insist on written confirmation of cancellation. |
| Membership cancellation | Initial contract (6\u201312 months): limited exceptions (medical/relocation); post-contract: in-person cancel, advance notice. | Ask for a signed cancellation form; retain evidence; verify local franchise practice. |
| Refunds | Generally no refunds for unused sessions; credits may transfer within 60\u00A0days; no refunds after service. | NZ law may provide remedies if services are deficient or misleading practices occurred. |
| Freeze options | Standard freeze: 3\u20136 months (credits unavailable). Freeze Plus: $10\u2013$20/month, credits usable. | Confirm freeze fees and credit rules in writing before freezing membership. |
After cancelling
What to watch for
Monitor bank and card statements for any continued or unexpected charges after cancellation.
If you are billed after cancellation, contact the franchise immediately and provide your cancellation evidence.
Helpful links and contacts
- Massage Envy cancellation policy summary: policy summary.
- Refund and appointment notes: clinicsoftware summary.
- Consumer advice in NZ: Consumer Protection NZ and Citizens Advice Bureau for local guidance.
Address
Corporate contact
Massage Envy Corporate
14350 N 87th St Ste 200, Scottsdale, AZ 85260, United States
Notes on local contact
There is no known New Zealand Massage Envy location; for policy or billing disputes contact the U.S. corporate address above or your local franchise if available.
Keep all documentation and seek NZ consumer advice if you believe your rights under the Consumer Guarantees Act or Fair Trading Act may have been affected.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.