Cancel NURX online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nurx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nurx: Easy Method
What is Nurx
Overview
Nurx is a telehealth service that connects users with clinicians for prescriptions and home delivery of certain medications and related care.
The service operates primarily online and via mobile apps, with automated refills and subscription-style deliveries for qualifying treatments.
Services offered
Common services include birth control delivery, STI testing and treatments, and other prescription renewals where available.
Nurx is staffed from the United States and handles account management, prescriptions, and shipping through its digital platform.
How to cancel Nurx
Primary digital methods
- Via Nurx app: Open Account → Medications, pick the treatment, tap “Cancel subscription” or “Cancel treatment plan,” and confirm. Nurx app guide
- Via Nurx website/dashboard: Log into nurx.com, go to account/prescriptions, select the service, and choose “Cancel Subscription” or “Discontinue Treatment.” Website steps
- App stores: On iOS go to Settings → Your Name → Subscriptions → Nurx → Cancel. On Android open Google Play Store → Menu → Subscriptions → Nurx and cancel. App store cancellations
Alternate methods and timing
- By email: Send a cancellation request with full name, date of birth, email, and reason to support@nurx.com. Allow 24 - 48 hours for a response. Email note
- By phone: Call Nurx support at +1 917 672 8608 or 800‑321‑NURX (800‑321‑6879), Mon - Fri 9 am - 9 pm EST to request cancellation.
- Via PayPal: If you pay through PayPal, cancel the automatic payment in PayPal’s Automatic Payments section and notify Nurx to update your account. PayPal note
- Timing: To avoid the next refill charge, cancel within the 48‑hour window after receiving a refill reminder. Timing guidance
What happens when you cancel
Access and renewals
After cancellation, your active subscription or scheduled refills will stop future automatic renewals and deliveries once the cancellation is processed.
If a refill reminder window passes or an order has already been processed, the next shipment and associated charge may still occur.
Orders, shipping and data
Cancellation cannot stop an order that has already been processed or shipped; those charges are generally not reversed.
Your account and medical records are retained according to Nurx policies; consider saving confirmations or downloading records you may need later.
Will I get a refund?
General refund policy
- Consultation fees are generally non‑refundable.
- No refunds are typically issued for prescriptions that have already been filled or shipped.
- If you cancel before a prescription is processed, a partial refund may be possible in some cases.
How to request a refund
- Contact Nurx via the in‑app messenger, email support@nurx.co or call 800‑321‑NURX (800‑321‑6879) with account and charge details.
- Refunds are not guaranteed and are commonly issued only for unexpected charges or technical failures. Refund guidance
Nurx plans and pricing
Pricing overview
Nurx publicly lists pricing in USD for U.S. customers. No official NZD pricing for New Zealand users is available.
Because exact local pricing is not published for New Zealand, cost entries below are marked as variable.
Notes about pricing
All price conversions, taxes, or international shipping fees (if any) are not specified by Nurx for NZ users and may vary.
See Nurx account pages or checkout for the most current, location‑specific charge information.
| Plan / Service | Price (NZ) | Notes |
|---|---|---|
| Prescription delivery / subscription refills | Varies | Price listed in USD for US users; NZ pricing not published |
| Consultation fee | Varies | Consultation fees are generally non‑refundable |
| One‑time orders | Varies | May be charged per order; no NZ-specific rates available |
Your consumer rights in New Zealand
Key laws that may apply
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which address misleading conduct and failure to deliver services as agreed.
There is no automatic 14‑day cooling‑off right for online subscription services in NZ; cancellation rights depend on contract terms and the nature of the service.
How to pursue disputes
- If services are misleading or not delivered as agreed, you can raise concerns under the Fair Trading Act.
- Dispute unauthorized or erroneous charges through your bank or card issuer; keep documentation to support your case.
- Keep written records of cancellation requests and responses to help if you need to escalate or lodge a formal complaint.
Customer experiences
Positive feedback
Some users report professional, communicative provider interactions and straightforward cancellations when the digital flow works as intended.
These positive experiences note helpful clinical interactions and timely fulfilment in individual cases. Reviews source
Common complaints
- Slow customer‑service responses and delays obtaining refunds or confirmations.
- Billing issues such as unexpected or duplicate charges and difficulties stopping recurring payments.
- Problems cancelling via app/website and prescription deactivations without clear notice. Sources include Trustpilot and user forums. Trustpilot
Documentation checklist
Essential items to save
- Account email and username, full name and date of birth used with Nurx.
- Cancellation confirmation (email or in‑app message) and date/time stamp.
- Order numbers, shipment tracking, and payment receipts or bank statements showing charges.
Helpful extras
- Screenshots of app or website steps you used to cancel, and any error messages.
- Records of phone calls (date/time and staff name) and copies of any support emails.
Common mistakes
Timing and processing
Attempting to cancel after an order has been processed is a frequent issue; such charges and shipments commonly proceed despite a later cancellation.
To reduce this risk, act within the refill reminder window (typically 48 hours) and confirm cancellation steps completed.
Account and payment oversights
Not cancelling linked payment authorisations (PayPal, App Store, Google Play) leads to continued billing even if the Nurx account appears cancelled.
Another common mistake is not saving a confirmation or failing to follow up when no response is received within 48 hours.
Comparative recap
Cancellation method comparison
The table below summarises ease, speed, and typical refund likelihood across common cancellation routes.
Quick takeaway
Digital cancellations (app/website) are usually fastest for stopping future renewals; email/phone may be necessary if digital options fail.
| Method | Ease of cancellation | Refund likelihood |
|---|---|---|
| Nurx app | High - direct in account settings | Low to Medium - depends on processing status |
| Nurx website / dashboard | High - similar to app, via account pages | Low to Medium - refunds depend on order stage |
| Email or phone support | Medium - may require wait times | Low to Medium - case‑by‑case, often limited |
| PayPal / App Store / Google Play | Medium - must cancel both merchant and platform subscriptions | Low - platform refunds follow their rules |
After cancelling
What to check
- Confirm you received a cancellation confirmation via email or in‑app message and save it.
- Monitor your bank or card for any unexpected charges for two billing cycles and keep records of any disputes.
Useful links
- Nurx cancellation help: How to cancel your Nurx subscription
- Nurx timing guidance: When to cancel to avoid next refill
- New Zealand consumer advice: consumerprotection.govt.nz
Address
Nurx corporate address
Nurx Inc., 548 Market Street, Suite 94061, San Francisco, CA 94104‑5401, United States.
Contact points
- Email: support@nurx.com (general support)
- Alternate refund contact: support@nurx.co
- Phone: +1 917 672 8608 or 800‑321‑NURX (800‑321‑6879), Mon - Fri 9 am - 9 pm EST
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.