Cancellation Nutrimate: Easy Method

What is Nutrimate

Nutrimate is a fasting app with recurring billing

Nutrimate is a health and wellness app focused on intermittent fasting, meal guidance, and tracking tools. The app listing identifies it as an intermittent fasting product, and support articles show that it runs on a subscription model with automatic renewal unless you cancel it yourself "in your web profile" (apps.apple.com, support.gismart.com).

The company support flow points to Gismart support pages, while the app itself is offered as NutriMate. Public source material in the verified set does not clearly state a founding year, total user count, or a full Philippines office presence, so the safest assumption is that you are dealing with a digital subscription service sold online rather than a locally established Philippine platform.

What people usually pay for inside the subscription

The paid part is ongoing access to premium fasting content and subscription features, not a one-time download. Based on the app positioning and cancellation articles, users are paying for continued access that renews monthly, quarterly, or every six months, with prices shown on the App Store at $19.99 (₱1,099), $29.99 (₱1,649), and $35.99 (₱1,979) after approximate conversion at ₱55 per $1 (apps.apple.com).

Here is the thing: many users only realize it is auto-renewing after a charge appears on their card or mobile wallet. Nutrimate says renewal terms are disclosed during purchase, in the receipt, and in the Terms of Use, so you should treat it like any other recurring app subscription and check where you originally subscribed before trying to cancel (support.gismart.com).

How Nutrimate works in the Philippines

For users in the Philippines, the practical issue is not language support but billing clarity. The verified material does not show local PHP billing inside the official support page, and there is no confirmed live chat, while support email is listed as [email protected] and phone support as (602) 490-8925 with no published hours, which can be inconvenient if you need urgent help after a charge posts.

Local users also report two familiar pain points: cancellation can feel unclear, and support is slow because there is no live chat. If you paid through a card, GCash-linked card, Maya card, App Store, or Google Play, your cancellation path depends on that original payment channel. That is the key detail that saves time and avoids the classic mistake of canceling in the wrong place.

How to cancel Nutrimate without getting billed again

Checks to do before you tap cancel

Many users get frustrated because they think they canceled, then another charge appears. Before you do anything, open your latest receipt and confirm whether the charge came from Nutrimate directly, Apple, or Google. That receipt decides the correct path. Also take a screenshot of your current plan name, renewal date, and the payment amount.

Save anything you want from the app before canceling. The support pages do not explain data retention after cancellation, so if you care about your fasting history, meal logs, or progress data, assume you may lose easy access later. I also suggest saving the cancellation screen and confirmation email in one folder, because those screenshots become useful evidence if you need a refund or bank dispute later.

Cancel through the website account

If you subscribed on the web, the official path is simple on paper. Log in to your account at nutrimate.fit, open the Subscriptions tab, and click Turn off auto-renewal. That is the exact path given in Nutrimate support: account login, then Subscriptions, then Turn off auto-renewal (support.gismart.com).

After you switch off auto-renewal, do not close the page too quickly. Wait for a visible confirmation state, then capture a screenshot showing the date and time on your device. If no confirmation email arrives within the same day, send a short message to [email protected] with your account email, plan, renewal date, and the screenshot attached. That extra step is boring, but it helps if a later charge appears.

If you want the official help article open while you do it, use Nutrimate cancellation help. In practice, the web route is the fastest when the subscription was bought directly from Nutrimate.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, open the App Store, tap your profile icon at the top right, choose Subscriptions, select NutriMate, then tap Cancel Subscription. This matters because canceling on the Nutrimate website may not stop an Apple-managed subscription. Many failed cancellations happen because the user mixed up the billing channel.

If you subscribed on Android, open Google Play Store, tap the menu icon, choose Subscriptions, select NutriMate, then tap Cancel Subscription. Once done, take a screenshot showing NutriMate marked as canceled or set to expire on a certain date. If you still see an active renewal line after canceling, repeat the process immediately and document it.

The truth is, app store billing is often cleaner for proof because Apple and Google usually show an end date right away. Still, if a charge posts after you canceled, keep both the store screenshot and your payment statement. Those two records are usually stronger than a plain email complaint.

Email, phone, and postal backup options

If the in-app or web cancellation does not work, contact support directly at [email protected] or call (602) 490-8925. No live chat is available, and support hours are not specified, so email is usually the more practical backup. In your message, include your account email, receipt date, payment amount, platform used, and at least one screenshot.

You can also send a cancellation notice by post if you want a paper trail. Some users prefer registered mail when they already had billing trouble. A digital registered delivery service such as Postclic can also create timestamped proof of sending and receipt without going to a post office. Use it as a backup option, not as your only step.

If you use post, send a short cancellation notice with your email address, full name, subscription details, and request to stop auto-renewal immediately. Then still cancel in the app store or website if that option is available, because postal notices take time to arrive.

After you cancel: access, renewal, and your account data

Your paid access usually runs until the end of the current period

Nutrimate states that subscriptions renew automatically unless canceled, and it does not mention an immediate cut-off after cancellation. In most cases, that means you keep access until your already paid billing period ends, such as the end of the month, quarter, or six-month cycle, then the next renewal should not happen (support.gismart.com).

A practical example helps. If your monthly plan renews on April 18 and you turn off auto-renewal on April 10, you would usually keep access until April 18, then lose premium access after that date. What matters most is canceling before the next billing moment, not on the exact day of expiry.

If you do nothing, Nutrimate keeps renewing automatically

This is the part many users miss. Nutrimate says all subscriptions renew automatically unless you cancel in your web profile, and those renewal terms are shown during purchase and in the receipt after payment (support.gismart.com). If you forget, the system treats it as a normal continuation and charges the next cycle.

That is why delayed refunds and continued billing feel so frustrating for users in the Philippines. If your support inbox is slow and there is no live chat, a missed renewal can become a longer problem than it should be. Set a calendar alert at least three days before renewal, especially if you are testing whether you still want the app.

Data retention is not clearly explained

The available Terms information does not explain how long Nutrimate keeps your account data after cancellation. It also does not spell out whether logs, progress history, or profile details are deleted automatically after the paid period ends (support.gismart.com).

Because that part is unclear, export or save anything valuable before canceling. If your progress matters to you, take screenshots of your fasting history and meal records before your final access date. If you want a direct answer, ask support in writing so you have a record.

Nutrimate refund policy and the real chances of getting money back

What the refund terms say

Nutrimate's published terms say refunds are processed within 14 business days through the original payment method. The same terms add that any credit card charges incurred by Nutrimate will be deducted from the refunded amount, which means the refund may not always match the full charge you saw on your statement (nutrimate.com).

There is also a cancellation cost in the terms: unused portions of a subscription may be refunded, but a 20% cancellation fee applies to the remaining meal plan-based price, and all discounts are forfeited. In plain language, a partial refund is possible in some cases, but it is not a simple pro-rated promise and you may receive less than expected.

Your cancellation and withdrawal rights in the Philippines

For Philippine consumers, the local rights picture is mixed. The supplied jurisdiction material says the main law is the Consumer Act of the Philippines or RA 7394, and for online subscriptions there is no universal cooling-off rule that applies to every digital purchase. The research block also includes a source stating a 3-business-day right to cancel without penalties from receipt of the product or service, but that source is not Nutrimate-specific and should be treated as a supportive benchmark, not a guaranteed Nutrimate promise.

The practical takeaway is simple: if you were just charged and you want out, act immediately. Send the cancellation and refund request on the same day, cite the charge date, and ask for confirmation by email. When a platform is silent about clear digital cancellation windows, speed and documentation matter more than theory.

How to ask for a refund step by step

Use the same billing channel as your payment. If you paid Nutrimate directly, email [email protected] with your receipt, amount paid, transaction date, and a short explanation such as duplicate charge, charge after cancellation, or unused period refund. Ask them to reply with a case number and the exact refund amount after any deductions.

If you paid via App Store or Google Play, request cancellation there and then use the platform's refund route if the charge is recent. Attach screenshots that show your subscription status and the charge. Users tend to get faster movement when the request is factual and documented, not emotional.

Chargeback through your bank, GCash, Maya, or card issuer

If Nutrimate keeps charging you after cancellation or refuses to fix a clear billing error, a chargeback is the last resort. In the Philippines, you can dispute unauthorized or continued charges with your bank, card issuer, GCash, or Maya. BSP rules usually give cardholders up to 60 days from the statement date to dispute a transaction.

Use chargeback only after you have tried the normal channel and saved proof. Include your cancellation screenshot, the support email thread, your receipt, and the statement entry. If the problem looks like a consumer complaint rather than a payment dispute, DTI can also handle online subscription complaints under RA 7394.

Nutrimate terms that matter before the next renewal hits

Auto-renewal and commitment period

Nutrimate says all subscriptions renew automatically unless canceled in your web profile. It also says the renewal terms are disclosed during purchase, in the receipt, and in the Terms of Use (support.gismart.com). That means silence equals renewal. If you let the date pass, the next charge can post normally.

The same support material says no minimum commitment duration is specified and subscriptions can be canceled at any time. That is good news, because it suggests you are not locked into a long fixed contract. Still, canceling at any time does not always mean getting a full refund for unused time, especially with the 20% cancellation fee language in the other terms document.

Free trial, data rules, and dispute details

The available Terms material does not provide specific free trial terms, detailed data retention rules after cancellation, the governing law, or a dispute resolution process. Nutrimate simply advises users to review the Terms of Use or contact support for more detail (support.gismart.com).

For you as a customer, that means one thing: do not assume. If you started on a trial, check the exact conversion date in your Apple, Google, or email receipt. If you plan to contest a charge later, the missing detail in public terms makes your own screenshots and timestamps even more important.

Nutrimate plans and pricing in the Philippines

Current subscription plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 55 PHP. Actual Philippine billing may differ slightly depending on exchange rate, taxes, and store pricing. Check the official listing for the exact local amount.

Which plan costs more and which gives better value

The six-month plan is the highest upfront charge at $35.99 (₱1,979), while the monthly plan is the lowest upfront charge at $19.99 (₱1,099). But on a per-month basis, the monthly plan is the most expensive. Quarterly works out to about $10.00 per month, and the six-month plan to about $6.00 per month, so longer plans are far cheaper if you really plan to keep using the app.

The catch is obvious: longer plans expose you to more hassle if you later want out or if support is slow. If you are unsure about Nutrimate, paying less upfront on a shorter cycle may be worth the higher monthly rate because it reduces the risk of refund disputes and cancellation friction.

Your rights in the Philippines if Nutrimate keeps charging you

Rules that matter for a digital subscription

In the Philippines, the main consumer framework is the Consumer Act of the Philippines or RA 7394, with DTI as the key agency for consumer complaints. For online subscriptions like Nutrimate, there is no clean universal cooling-off rule that automatically covers every digital app purchase the way some countries do. That is why proof of billing channel, charge date, and cancellation date becomes crucial.

The research material also cites a 3-business-day cancellation right without penalties from receipt of the product or service from a separate source used as a reference point. If you want to rely on that logic, the best move is to send your cancellation and refund request immediately and attach proof that you acted within that short window.

How to file a complaint with DTI or a payment dispute with BSP channels

If Nutrimate does not stop billing or ignores a valid refund request, file a complaint with DTI for the consumer issue and with your bank or e-wallet for the payment issue. With DTI, prepare your receipt, screenshots of cancellation, the support email thread, and a short timeline listing dates and amounts. With your bank, ask specifically for a chargeback or disputed transaction form.

For card or wallet disputes in the Philippines, BSP-supervised providers usually work with a 60-day dispute window counted from the statement date. If your payment used GCash, Maya, or a credit card, contact that provider fast and attach all evidence. The strongest case is a simple one: charge after cancellation, duplicate charge, or billing error.

Useful authority contact point

For consumer complaints, start with DTI online resources and complaint channels. Use this official page: DTI Philippines. For payment disputes, contact your bank or e-wallet first, then escalate if needed under BSP-supervised processes.

Compared with Nutrimate's terms, Philippine consumer practice expects clear disclosure and fair handling of complaints. If Nutrimate's public terms stay vague on data retention, dispute resolution, or trial mechanics, your practical protection is your own paper trail plus fast escalation.

What customers say about cancellation and billing

Overall verdict: cancellation looks difficult in real life

Based on the review set provided, the trend is blunt: 0 positive and 5 negative reviews about cancellation-related issues. The recurring complaints are continued billing after cancellation, double charges, weak refund handling, and no clear confirmation. That matches the local pain points already flagged for Philippine users: unclear cancellation and limited support options.

To stay balanced, the product idea itself is easy to understand and the official cancellation steps are short. The problem is execution after billing issues start. Once a charge goes wrong, users say the process becomes much harder than it should be.

Recurring themes and source summary

Individual customer reports

• "I have been trying to cancel for a month and I keep getting billed. I need confirmation that this is canceled and they stop billing me." (TrustPilot)
• "I cancelled this subscription in October 2025. Now in Jan 2026 they charged me twice. I plan to report to the BBB and my states attorney because they are refusing to refund the Jan charges. Do not try this app. They are thieves scamming the public." (TrustPilot)
• "Fraudulent double charges in One month! They charged my credit card twice in one month for the same item (November to be precise), and when I requested a refund, I was shuffled between agents without any resolution." (TrustPilot)
• "Deceptive deceitful and devious. No advanced warning regarding renewal charges. Nearly impossible to cancel your subscription. Not a personalized program. Forget a refund they used every trick to deny. Delayed tactics used in order to bill 2 extra months. SCAM!!" (TrustPilot)
• "I was charged 62.96 per month! [about ₱3,463] I tried the trial, I forgot to cancel. They charged me for 3 months 62.96 each month. I tried to get my bank Wells Fargo deny these charges to no avail. I have not used the app since post trial. I am now filing with consumer affairs AG in my State." (TrustPilot)

Documents to prepare before and after you cancel

What to save before cancellation

Before canceling, save a screenshot of your plan name, renewal date, and the screen showing whether billing is managed by Nutrimate, Apple, or Google. Also save your latest receipt with the exact amount, such as $19.99 (₱1,099), $29.99 (₱1,649), or $35.99 (₱1,979), because support may ask for it.

If the app contains progress logs you care about, capture them before your final access date. Since the terms do not clearly explain post-cancellation data retention, you should assume that easy access to your records may disappear once the paid term ends.

What you need for refund requests and disputes

For a refund request, prepare the transaction ID, payment date, amount, account email, and screenshots of the cancellation page. If the issue is a billing error, also keep the bank or card statement line that shows the charge and any duplicate transaction entries.

After canceling, keep the confirmation email and one screenshot showing the canceled status or end date. Monitor at least the next two billing cycles on your statement. That sounds cautious, but several reviews mention charges appearing long after users thought the subscription was canceled.

Common Nutrimate cancellation mistakes that cost users money

Using the wrong cancellation channel

A classic mistake is canceling on the website when the subscription was bought through Apple or Google. That can leave the store subscription active. If your receipt came from Apple or Google Play, cancel there first, then save proof.

Real-world example: a user stops auto-renewal on the website but still sees an App Store renewal because Apple remains the billing merchant. The fix is simple but easy to miss: always trace the merchant on the receipt before canceling.

Waiting until the billing date

Some users try to cancel on the same day as renewal and assume it will stop the charge instantly. With auto-renewing subscriptions, that is risky. Cancel at least a few days before the next billing date and put a calendar reminder three days earlier.

One review described trying to cancel for a month while billing continued. When support is slow and there is no live chat, late action gives you less room to fix problems before the next charge posts.

Expecting a full pro-rated refund automatically

Nutrimate's terms do not promise a simple full refund for unused time. They mention a possible refund for unused portions but with a 20% cancellation fee on the remaining meal plan-based price and loss of discounts. If you assume a full automatic refund, you may be disappointed.

A better approach is to ask support to state the exact refund amount in writing before closing the case. That forces clarity and gives you something concrete to use if the amount later changes.

Not saving proof of cancellation

This is the mistake that hurts most during a dispute. If you cancel and do not save screenshots, it becomes your word against a billing system. Always capture the canceled status, the date, and any confirmation email.

Several negative reviews focus on the same pain point: users wanted confirmation that cancellation had actually gone through. A screenshot taken at the right moment can be the difference between an easy reversal and a long argument.

Quick comparison of every cancellation route

Methods, timing, fees, and difficulty

Key takeaway for Philippine users

No single method fits every case. Web cancellation is quickest for direct subscriptions, while App Store and Google Play are better when those platforms billed you. Registered mail is slower, but it creates a stronger trail if the dispute is already serious.

If you are worried about continued billing, combine methods sensibly: cancel in the original billing channel, email support the same day, and keep proof. That combination is usually more effective than relying on one action alone.

What to do after cancellation so the charges do not come back

Immediate checks right after the cancellation screen

As soon as you finish canceling, confirm the status says canceled, auto-renewal off, or expires on a specific date. Save a screenshot and email it to yourself. Then create a reminder for the day after your supposed final billing date so you remember to check your statement.

If you do not receive any email confirmation within 24 hours for a direct web cancellation, send a follow-up to [email protected]. Include your screenshot and ask them to confirm the subscription end date in writing.

Monitor your bank, card, GCash, or Maya account

Watch your next statement closely for at least 60 days. In the Philippines, that window is important because cardholders typically have up to 60 days from the statement date to dispute a transaction through their bank or other payment provider under BSP-supervised processes.

If a new unauthorized charge appears, contact your bank, GCash, Maya, or card issuer immediately and ask for a chargeback or transaction dispute. Also file a consumer complaint with DTI if the merchant keeps billing after you canceled and have proof.

Alternatives and useful links

If you are leaving Nutrimate and want a different wellness product, the researched alternatives are a mixed group. Amway Nutrilite is a supplement line rather than a fasting app, while Everfit Nutrimate Meal Replacement costs about ₱127 per pack and is also not an app service. In short, they are product alternatives, not direct digital replacements, so compare carefully before buying.

• Official Nutrimate website
• Official cancellation help
• Auto-renewal help page
• App Store listing
• DTI Philippines
• Reference page on cancellation timing

Postal address for cancellation notices

Registered office address listed for postal notices

If you want to send a written cancellation notice by post, use this address:

• Subhadra Nagar R926 1 M.G. Udyan, Kopargaon, Ahmednagar, Maharashtra, India, 423601

Include your full name, account email, payment date, amount charged, and a clear line asking them to cancel the subscription and stop auto-renewal. Send a copy to [email protected] on the same day so there is both postal and digital evidence.

When the postal route makes sense

Postal cancellation is not the fastest route for a digital subscription, especially from the Philippines to India. It makes more sense when you already have a billing dispute, want a stronger paper trail, or need one more layer of proof after email and in-app cancellation.

For most users, the fastest workflow is still this: cancel in the original billing channel, email support immediately, save screenshots, and monitor the next statement. If a charge still appears, move quickly to a bank or e-wallet dispute within the 60-day statement window.