Cancel ONELIFE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Onelife service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Onelife: Easy Method
What is Onelife
Overview
Onelife appears as a commercial entity operating in New Zealand under the name Onelife Financial Services Ltd. There is limited public detail about a consumer-facing subscription product called "Onelife" specific to New Zealand.
No verified cancellation or refund policy for a New Zealand consumer service called "Onelife" was found during verification checks of App Store, Google Play, or web sources.
Legal entity
The likely relevant legal entity is Onelife Financial Services Ltd, FSP number 770516, registered in New Zealand. This guide treats that entity as the primary contact point for cancellations unless you have a different contractual provider.
If you have a product or contract that uses a different company name, check the specific provider details on your invoice or account page before proceeding.
How to cancel Onelife
Preliminary check
Before you cancel, locate your account details, payment receipts, subscription ID, and any terms you were given when signing up.
Because no verified cancellation policy was found, confirmations in writing are especially important.
Step-by-step cancellation methods
- Online account: Log into your Onelife account (if available), find Subscription or Billing, and follow the "Cancel" or "Manage subscription" option.
- Email: Send a written cancellation request to the provider's support email. Include your full name, account ID, and request effective date.
- Phone: Call customer support if a phone number exists; note the time, name of the agent, and confirmation number.
- Post: Send a signed cancellation letter to the registered office: Level 1, 852A Mount Eden Road, Three Kings, Auckland 1024, New Zealand. Use tracked post and keep a copy.
- App subscriptions: If you paid via the App Store or Google Play, cancel through your Apple or Google subscription settings rather than only contacting Onelife.
What happens when you cancel
Access and services
Cancellation may stop future billing but might not immediately revoke access depending on the provider's terms.
Expect either immediate termination of the service or access until the end of the current billing period; confirm this in writing.
Renewals and future billing
After cancellation, monitor your bank or card statements for unexpected renewals for at least two billing cycles.
If payments continue after a confirmed cancellation, keep records and contact your payment provider for dispute options.
Data and account retention
Ask the provider how long they will retain your personal data and whether you can request deletion or a copy of your records.
If you want data removed, make a clear data-deletion request and retain proof of that request and any responses.
Will I get a refund?
Verified policy status
No verified refund policy for an Onelife service in New Zealand was located during checks; there is no confirmed 14-day cancellation right specific to "Onelife."
Because no policy was found, refunds will depend on the provider's terms, the payment channel, and applicable New Zealand consumer law.
Common exceptions and actions
- If you paid by credit card or bank and suspect an unauthorised charge, contact your bank to discuss a chargeback or disputing the transaction.
- If the service was materially different from its description or defective, you may have rights under New Zealand consumer law (see consumer rights section).
- Document refund requests and any responses; if refused, you may escalate to Consumer Affairs or consider a small-claims application.
Onelife plans and pricing
Available pricing information
No exact NZD pricing for an "Onelife" subscription in New Zealand for 2024/2025 could be found from official pages, App Store listings, or tech sources.
Some listings found outside New Zealand show GBP or USD pricing; use local account pages or invoices for definitive amounts.
Plans table
| Plan name | Billing period | Price (NZD) | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Pricing not verified for NZ |
| Standard | Varies | Varies | Pricing not verified for NZ |
| Premium | Varies | Varies | Pricing not verified for NZ |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law, consumers have rights against goods and services that are not fit for purpose, not as described, or unreasonably defective.
These protections can apply to digital services and subscriptions in many circumstances.
Where to get help
- Consumer Protection (MBIE) - official guidance on rights and disputes.
- Consumer NZ - independent consumer information and advice.
- Financial Service Providers Register - check FSP details for financial-service entities.
Customer experiences
Verified reviews status
No verified positive or negative reviews specifically tied to an Onelife service in New Zealand were found during verification checks.
Because public review data is not available, be cautious and gather your own evidence if you experience issues.
Where to check for feedback
- App Store and Google Play reviews (if an app exists).
- Social media, community forums, and Trustpilot-type sites for user reports.
- Ask the provider for customer references or case studies if you need reassurance before signing up.
Documentation checklist
Before you cancel
- Account username, email, and subscription ID.
- Payment receipts, invoices, and bank/card statements showing charges.
- Copies or screenshots of terms and any promotional offers.
When you cancel
- Written cancellation request (email and/or postal letter) with date and signature where applicable.
- Record of confirmations (emails, chat transcripts, call reference numbers).
- Proof of postage for any mailed cancellations (tracked delivery receipts).
Common mistakes
Missing evidence
One common mistake is failing to save confirmation messages or transaction records. Without evidence, it is harder to prove a cancellation or claim a refund.
Always save screenshots, emails, and reference numbers immediately after cancelling.
Timing and renewal errors
Another frequent error is cancelling too close to the renewal date without checking processing times; some providers require notice before the next billing cycle.
Also confirm whether canceling a billing channel (App Store/Google Play) is required in addition to contacting the provider.
Comparative recap
At-a-glance comparison
| Feature | Onelife (NZ) | Typical NZ subscription service |
|---|---|---|
| Cancellation policy available | Not verified | Varies - usually published in T&Cs |
| Refund policy available | Not verified | Varies - sometimes pro rata or none |
| Pricing clarity (NZD) | Not verified / Varies | Usually shown in NZD for NZ providers |
Summary takeaway
Onelife lacks verified publicly-available consumer-facing policies in New Zealand from the checks performed. For typical NZ services, expect clearer published terms and local-currency pricing.
When in doubt, gather evidence, cancel in writing, and monitor payments closely.
After cancelling
Immediate next steps
- Keep copies of cancellation confirmations and monitor bank statements for at least two billing cycles.
- Change any linked passwords if the service had stored personal data or payment details.
Useful links and escalation
- Consumer Protection (MBIE) - guidance on complaints and disputes.
- Consumer NZ - practical advice for refunds and complaints.
- Financial Service Providers Register - verify FSP details (search FSP 770516).
- Netsafe - help with online-safety and account takeover concerns.
Address
Registered office
Onelife Financial Services Ltd (likely relevant entity, FSP: 770516).
Level 1, 852A Mount Eden Road, Three Kings, Auckland 1024, New Zealand.
Postal cancellations
If you prefer to cancel by post, send a signed letter with your account details to the address above and use tracked postage.
Keep a copy of the letter and the tracking receipt as proof of your cancellation attempt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.