Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Oura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Oura: Easy Method
What is Oura
Overview
Oura is a wearable health product (the Oura Ring) and a subscription-based app that provides sleep, activity, temperature, heart rate, SpO2 and related insights.
How the service works
The ring collects biometric data and the Oura app analyses it to provide personalised guidance and reports.
Membership gives full access to advanced features such as detailed sleep analysis, women’s health insights and Oura Labs.
How to cancel Oura
Cancel a Membership (subscription)
- Open the Oura App → Settings → Account → Manage Membership and follow the cancellation steps.
- Or sign in to the Membership Hub on the web and cancel from your account there.
- Cancellations take effect at the end of your current billing cycle; there are no prorated refunds.
- Do not attempt to cancel Oura membership through the Apple App Store or Google Play - membership is managed directly in Oura. Oura Membership Help
Cancel a Ring order (pre-shipping)
- Sign in to your Oura account and go to Manage Your Orders.
- Use the chatbot to request cancellation before the ring ships; if successful, a refund is usually issued within about 2 - 3 business days.
- If the order has already shipped, follow the returns process in the Return & Exchange FAQs.
- See: Manage Your Orders
What happens when you cancel
Access to app features
When you cancel a paid membership, you keep access to paid features until the end of your current billing cycle.
No prorated refund will be provided for the remaining days of that cycle.
Account data and renewal
Your account and stored data remain unless you delete your account separately via account settings.
Cancellations prevent future automatic renewals; verify in the app or Membership Hub that the membership status shows cancelled.
Will I get a refund?
General refund policy for subscriptions
- Subscriptions: cancellations do not produce prorated refunds - access continues until the billing period ends.
- Some refunds or credits may be issued at Oura’s discretion, but they are not guaranteed by standard cancellation. See Oura Terms & Conditions.
Cooling-off, returns and exceptions
- Non‑US residents have a 14-day cooling-off right for subscription purchases if unused, enabling a full refund within that period. Oura Terms & Conditions
- For rings bought directly from Oura online, you can return fully functional, undamaged rings within 30 days of delivery for refund or exchange. Original shipping and handling are non-refundable.
- Refunds are processed in the original currency and are normally issued within 14 business days after Oura receives the returned item. Return & Exchange FAQs
Oura plans and pricing
Available plans (New Zealand)
| Plan | Price (NZD) | Billing period | Features |
|---|---|---|---|
| Monthly Plan | NZ$11.99 | Monthly | Full Oura app access including detailed sleep analysis, 24/7 heart rate tracking, temperature monitoring, SpO2, stress, activity goals, heart and metabolic health, women’s health insights, reports, Oura Labs, resilience |
| Annual Plan | NZ$139.99 | Annual (prepaid) | Same features as monthly plan; prepaid yearly access to full Oura app features |
Pricing notes
New members receive the first month of membership free. Prices include tax and are listed in NZD.
Please confirm current prices in the Oura app or on the Oura website before purchase.
Your consumer rights in New Zealand
Faulty goods and remedies
Under the New Zealand Consumer Guarantees Act (CGA), you are entitled to a remedy (repair, replacement or refund) if a product is faulty, misrepresented, late or overcharged.
Fault issues with an Oura Ring are covered by CGA regardless of the seller’s return policy.
Change of mind and seller policies
New Zealand law does not require sellers to provide refunds for change of mind.
Oura’s 14-day cooling-off period (for non‑US buyers) and 30-day returns for direct purchases are goodwill policies that go beyond statutory requirements. See consumer guidance: Consumer NZ and Business.govt.nz.
Customer experiences
Positive feedback
Many reviewers praise Oura’s customer service responsiveness, with fast diagnosis via the chatbot and quick replacement of faulty rings.
Customers highlight minimal hassle replacing rings and helpful support staff, including out-of-warranty assistance in some cases. Sources include Trustpilot reviews.
Negative feedback and reported issues
Some customers report refund process delays or failures, including returned rings with no refund confirmation and limited phone support.
Reports also include cases of continued billing after cancellation and warnings that exchanging sizes during the trial may affect return eligibility; consider these when deciding to exchange sizes. Sources include Trustpilot and Reddit reports.
Documentation checklist
Before you contact support
- Order number or purchase receipt (email confirmation)
- Email address used for the Oura account
- Ring serial number (if available) and ring size
- Date of purchase and payment method
For returns and refunds
- Proof of return shipment (tracking number and courier details)
- Photos of the ring state (if claiming a fault)
- Screenshot or confirmation of cancellation from the Membership Hub or app
- Any chatbot or support chat transcripts and reference numbers
Common mistakes
Attempting cancellation in the wrong place
Many users try to cancel via the Apple App Store or Google Play. This will not cancel Oura membership - you must cancel in the Oura app or Membership Hub.
Assuming immediate or prorated refunds
Users often expect immediate refunds or prorated credits after cancelling. Oura’s policy is no prorated refunds; access continues until the billing period ends.
Size exchanges and return eligibility
Exchanging sizes during the return window has been reported to sometimes affect the ability to return for a refund. If you may want a refund, consider the timing and potential impact of exchanges.
Poor record keeping
Failing to keep order confirmations, return tracking, or cancellation screenshots makes disputes harder to resolve. Always save transaction records and chat transcripts.
Comparative recap
Key items compared
| Topic | Summary |
|---|---|
| How to cancel | Cancel via Oura App (Settings → Account → Manage Membership) or Membership Hub on the web. |
| Subscription refunds | No prorated refunds; cancellations effective at end of billing cycle; limited discretionary refunds possible. |
| Cooling-off / trial | Non‑US customers: 14-day cooling-off for unused subscriptions; direct purchase 30-day returns for rings. |
| Return processing | Refunds in original currency; processed within ~14 business days after Oura receives returned item. |
| NZ consumer protections | Faulty products covered by the Consumer Guarantees Act; change-of-mind returns are a seller policy, not a legal right. |
| Pricing (NZ) | Monthly NZ$11.99; Annual NZ$139.99; first month free for new members; prices include tax. |
After cancelling
What to check after cancellation
Confirm the membership status shows cancelled in the app or Membership Hub and save a screenshot as proof.
Verify the final billing date and ensure no unexpected charges occur on your payment method.
Helpful links and next steps
- Oura Membership Help
- Manage Your Orders
- Return & Exchange FAQs
- Oura Terms & Conditions
- Consumer NZ - Returns and refunds
- Business.govt.nz - Fair returns and complaints
Address
Oura customer service (registered)
OuraRing Inc., Attn: Customer Service
222 Kearny Street, 7th Floor, San Francisco CA 94108, United States of America
Notes on contacting from New Zealand
There appears to be no separate New Zealand cancellation address; use the app, Membership Hub or the support links above for help.
Keep records of all communications and shipments when arranging returns or refunds from New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.