Cancel PROACTIVE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Proactive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Proactive: Easy Method
What is Proactive
Overview
Proactive refers here to Proactive / ProActive services and products provided in New Zealand, including the Proactive Healthcare NZ online shop and the ProActive Habit Tracker & ToDo app available via the App Store.
Where it is offered
The online shop sells physical goods from Proactive Healthcare NZ and the app is distributed through app stores for mobile devices.
How to cancel Proactive
Cancel web orders (Proactive Healthcare NZ website)
- Check your order confirmation and Terms & Conditions for delivery expectations.
- If the supplier cannot deliver within 30 days, you may cancel and receive a full refund (per Terms & Conditions).
- There is no defined customer-initiated change-of-mind cancellation policy on the website; contact customer service to discuss options.
Cancel app subscriptions (Apple / Google Play)
- App Store (Apple): Subscriptions auto-renew unless turned off at least 24 hours before the period end; cancel via your Apple account settings.
- Google Play: No verifiable developer policy located; check your Google Play subscriptions page or the app listing and the developer site to confirm cancellation steps.
What happens when you cancel
Access and renewals
For subscriptions, cancelling prevents future auto-renewal but usually allows access until the current paid period ends.
One-time purchases (e.g., a lifetime unlock) are not typically reversible; check the app store receipt and developer notes for exceptions.
Data and account status
Cancelling a subscription generally does not delete your account or app data automatically; you may still retain local or account data unless you request deletion.
Request account or data deletion separately through the app or by contacting Proactive support if required.
Will I get a refund?
Refund policy for the online shop
Refunds or exchanges from the Proactive Healthcare NZ online shop are offered for damaged or defective items only.
Report damaged/defective items within 7 days of receipt to be considered for refund or exchange; change-of-mind returns are not provided in the online policy.
Subscription refunds and exceptions
- App Store subscriptions: refund requests are handled by Apple through your Apple account support; follow Apple’s refund process.
- Supplier delay: if Proactive cannot deliver goods within 30 days, you may cancel and receive a full refund (Terms & Conditions).
- Consumer Guarantees Act applies for faulty or substandard goods/services - rights to repair, replacement or refund remain.
Proactive plans and pricing
Current plans (NZD)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Lifetime Habits | NZ$19.00 | One-time / Lifetime | Unlocks lifetime access to premium habit-tracking features |
| All Access Yearly | NZ$14.99 | Annual | Full premium access for 12 months |
| All Access Monthly | NZ$6.99 | Monthly | Full premium access for one month |
Notes on pricing and billing
Prices are taken from the New Zealand App Store listing for ProActive Habit Tracker & ToDo (app version data source noted).
Monthly and yearly plans auto-renew via the app store; lifetime is a one-time purchase with no renewals.
Your consumer rights in New Zealand
Consumer Guarantees Act 1993 (CGA)
The Consumer Guarantees Act requires goods and services to be of acceptable quality, fit for purpose, and as described.
If products or services are faulty or not as described, you can seek repair, replacement or refund under the CGA.
Cooling-off and change-of-mind
There is no mandatory 14-day cooling-off period in New Zealand for most online purchases unless the seller offers one.
Terms that say "no refund" cannot override statutory rights under the CGA for faulty or misdescribed goods.
Customer experiences
Common complaints
Public reviews for the Proactiv global brand show recurring issues: subscription traps, difficulty cancelling, unexpected charges, and poor customer service.
Many complaints reference unwanted recurring shipments and challenges getting refunds.
Positive notes and caveats
App-store-managed subscriptions (Apple) have clear cancellation paths via the user’s account, which can simplify the process for iOS users.
There are few verified positive review data points in the provided set; balance your decision with current store reviews and support responsiveness.
Documentation checklist
What to include for online order refunds
- Order number and date from your confirmation email or receipt.
- Photographs of damaged or defective goods and packaging.
- Proof of purchase (receipt, payment transaction, or order screenshot).
What to include for subscription cancellations or refunds
- App store receipt or subscription ID (Apple receipt or Google Play order number).
- Account email used for the app and any relevant screenshots of billing.
- Record of attempted contact with Proactive support if you seek an exception.
Common mistakes
Timing and renewal errors
Waiting until after the renewal date to cancel a subscription is a frequent mistake; Apple requires cancellation at least 24 hours before period end to avoid auto-renewal.
Assuming a single cancellation step in the app will stop App Store billing can lead to unexpected charges; you must cancel through the app store account.
Channel and proof errors
Contacting the wrong channel (e.g., emailing the online shop about an App Store billing issue) often delays resolution.
Failing to keep order receipts, screenshots, or photos of defects reduces your chances for a successful refund or CGA claim.
Comparative recap
Summary table
| Channel | How to cancel | Refunds available | Notes |
|---|---|---|---|
| Web (Proactive Healthcare NZ website) | Contact seller/customer service; cancellation allowed if supplier cannot deliver within 30 days. | Refund for damaged/defective items; full refund if delivery >30 days; no change-of-mind refunds stated. | Subject to the Consumer Guarantees Act for faults. |
| App Store (ProActive Habit Tracker) | Cancel via your Apple ID subscription settings at least 24 hours before period end. | Refunds handled by Apple; developer cannot directly change Apple billing rules. | Subscriptions auto-renew unless cancelled through Apple. |
| Google Play | Not located - check Google Play subscriptions page or developer contact for confirmation. | Not located - follow Google Play refund and subscription processes unless developer states otherwise. | Verify cancellation method on the app listing or developer site. |
Quick takeaways
For web orders, use seller contact and rely on CGA for faults; for App Store subscriptions, cancel via Apple; for Google Play, confirm on Google Play or with the developer.
After cancelling
Useful links
- Apple: manage subscriptions (NZ)
- Google Play: manage subscriptions
- New Zealand Consumer Protection (official guidance)
Next steps and follow-up
Keep confirmation of cancellation and any refund communications until the matter is fully resolved.
If you believe your statutory rights under the Consumer Guarantees Act are not being met, contact Consumer Protection or seek dispute resolution advice.
Address
Mailing address
PO Box 50623, Porirua 5240, New Zealand.
How to send a written cancellation
If you send a written cancellation or complaint by post, include your order number, contact details, clear request, and copies of supporting documents.
Keep copies of all sent documents and use a tracked postal service where available for proof of delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.