Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Relax Melodies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Relax Melodies: Easy Method
What is Relax Melodies
Overview
Relax Melodies (now BetterSleep) is a sleep and relaxation app that provides sounds, guided meditations, and mixing tools to help users fall asleep and relax.
The app is available on iOS, Android, and via a web subscription at BetterSleep.com.
Branding and platform
The product formerly known as Relax Melodies is marketed as BetterSleep in app stores and on its website.
Subscription handling and in-app purchases depend on the platform used to buy the service (Apple, Google, or web).
How to cancel Relax Melodies
Apple App Store (iOS)
- Open the iOS Settings app, tap your name, then Subscriptions.
- Select BetterSleep (Relax Melodies) and choose Cancel Subscription.
- Or open the BetterSleep app: My Library > Profile > Account > Manage subscription - this redirects to Apple.
- Source: BetterSleep support and App Store info: BetterSleep support, App Store listing.
Google Play Store (Android)
- Open the Google Play Store app, tap Menu, then Subscriptions.
- Select BetterSleep and choose Cancel subscription.
- Follow confirmation prompts to stop auto‑renewal.
- Source: BetterSleep support: BetterSleep support.
Web / BetterSleep.com (Stripe)
- Sign in at BetterSleep.com, go to Profile > Settings > Account.
- Select Manage Subscription, then Cancel Subscription.
- Web purchases are managed through your BetterSleep account (Stripe billing).
- Source: BetterSleep support: BetterSleep support.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to premium features until the end of the current paid period.
The subscription will not renew after that date unless you re‑subscribe.
Billing and renewal
Cancelling stops future automatic renewals but does not usually produce a prorated refund under BetterSleep's standard policy.
Platform purchases are billed and controlled by Apple or Google when bought through their stores.
Your account and data
Cancelling a subscription does not necessarily delete your account or saved mixes; check account settings for data retention or deletion options.
If you want data removed, follow BetterSleep account or support procedures to request deletion.
Will I get a refund?
General policy
BetterSleep's stated policy is that subscriptions are non‑refundable as a general rule, though they may consider refunds case‑by‑case in their discretion.
Reference: BetterSleep refund FAQ and Terms of Service: refund FAQ, terms of service.
Platform‑specific exceptions
- Apple (App Store): Refunds for App Store purchases are handled by Apple. BetterSleep cannot issue Apple refunds directly.
- Google Play: Refunds follow Google Play policies; Google may allow exceptions under limited circumstances.
- Web (Stripe): BetterSleep may consider refunds for web purchases on a case‑by‑case basis, especially for unauthorized or accidental purchases reported promptly.
Relax Melodies plans and pricing
Common plans
Below are known price points in New Zealand dollars as listed in available sources. Periods are not clearly specified for some entries.
Notes on pricing
Official USD prices appear in some BetterSleep materials (for example USD 9.99/month and USD 249.99 lifetime). NZD equivalents may vary by region and store.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| BetterSleep Premium | NZ$101.99 | Unknown | Premium access |
| BetterSleep Premium‑Tracker | NZ$109.99 | Unknown | Premium + tracker |
| Other tiers / in‑app purchases | From NZ$9.00 up to NZ$199.99 | Unknown | Various in‑app options |
Your consumer rights in New Zealand
Statutory rights
New Zealand consumer law protects buyers against goods and services that are faulty, not as described, or unfit for purpose.
These rights can apply to digital services if the service is not delivered as promised or is defective.
Cooling‑off and refunds
- There is no automatic 14‑day cooling‑off right for digital services in New Zealand unless the seller offers one.
- BetterSleep's terms state subscriptions are non‑refundable except as required by applicable law.
- If you believe the service was misleading or faulty, you may still have remedies under NZ consumer law and should raise the issue with the provider or Consumer Protection authorities.
Customer experiences
Positive feedback
Many users praise the variety of sounds, the ability to mix audio tracks, and the app's ease of use for falling asleep.
Sources summarise generally positive ratings and a high level of user satisfaction for the core features: JustUseApp reviews.
Negative feedback
Common complaints include app crashes after updates, lost favourites or saved mixes, and content moved behind subscription paywalls.
Users have reported frustration at losing previously purchased content or having to recreate mixes after crashes: review examples.
Documentation checklist
Receipts and transaction records
- Order receipt or confirmation email from Apple, Google Play, or BetterSleep.com.
- Transaction ID, purchase date, and billed amount (screenshot or PDF).
- Store-specific receipts: Apple receipt from your Apple ID email, Google Play order receipt, or Stripe receipt from BetterSleep.
Account and support records
- BetterSleep account email address and username.
- Screenshots showing subscription status, billing history, or error messages.
- Any correspondence with support (dates and message copies).
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel inside the app but having originally purchased via Apple or Google, which requires cancelling through the respective store.
Check where you were billed (Apple, Google, or BetterSleep.com) before following cancellation steps.
Expecting automatic refunds or immediate access removal
Assuming cancellation triggers an immediate refund or immediate loss of access is common. Cancellation usually stops future renewals but keeps access until the period ends.
Also, refunds are not automatic - platform rules and BetterSleep policy affect eligibility.
Comparative recap
Quick comparison
The table below summarises where to cancel and who handles refunds for each platform.
Helpful note
If you are unsure which store charged you, check your bank statement or email receipts before proceeding.
| Platform | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Apple App Store (iOS) | iOS Settings > Your name > Subscriptions > BetterSleep, or in‑app Manage subscription (redirects to Apple) | Apple (iTunes support) | BetterSleep directs Apple purchases to Apple support: support |
| Google Play Store (Android) | Play Store app > Menu > Subscriptions > BetterSleep > Cancel | Google Play (per Google refund policy) | Refunds follow Google Play rules; see BetterSleep support for guidance. |
| Web / BetterSleep.com (Stripe) | Log in at BetterSleep.com > Profile > Settings > Account > Manage Subscription > Cancel | BetterSleep (may consider case‑by‑case) | BetterSleep may review web refund requests in exceptional circumstances: refund FAQ |
After cancelling
What to check next
- Confirm cancellation email or subscription status in your account settings.
- Check the expiry date of your active period and verify access until that date.
- Keep receipts and screenshots in case you need to request a refund or dispute a charge.
Helpful links and contacts
- BetterSleep subscription/manage support: How to manage/cancel
- BetterSleep payment/refund FAQ: Refund & payment help
- BetterSleep Terms of Service: Terms of Service
Address
Company address
No New Zealand postal cancellation address was located. The available company mailing address is listed below for general correspondence.
Mailing address
1010‑615 Boulevard René‑Lévesque O, Montréal, QC H3B 1P5, Canada.
If you require a postal contact for legal or consumer issues, consider including proof of attempted electronic support contact when sending correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.