Cancellation Relax Melodies: Easy Method

What is Relax Melodies

Relax Melodies, BetterSleep, and what you actually subscribed to

Relax Melodies is a sleep and relaxation app now branded as BetterSleep. The service focuses on sleep sounds, guided content, and audio mixes for rest, meditation, and focus. Its published legal pages point users to BetterSleep support and terms, which is a useful clue if you are trying to cancel and feel confused by the branding change.

If you signed up in the Philippines, the core model is simple: a recurring subscription that auto-renews unless you cancel before the next billing date. The official terms say the subscription renews automatically at the end of each billing cycle and that there is no minimum commitment, so you can stop at any time without a cancellation fee "unless you cancel it before the renewal date" (relaxmelodies.com).

Main paid features and why people keep getting billed

The paid plans unlock full access to the app's features and content. Based on the verified pricing data, that means access to all audio content and app functions under the monthly plan at ₱499.00 or the annual plan at ₱1,250.00. There is also a lifetime access option at ₱4,990.00, which is a one-time payment rather than a recurring subscription.

Here is the part that catches many users: Relax Melodies offers a free trial, and the terms say that once the trial ends, it converts to a paid subscription unless you cancel before the trial period ends (relaxmelodies.com). If you started the trial on Monday and forget to cancel before the last day, the paid billing starts automatically. That is usually where the surprise charge happens.

How the service works in the Philippines

For users in the Philippines, the service is available through the web, App Store, and Google Play. The listed subscription prices are already in Philippine peso, which helps because you do not need to estimate foreign exchange for the official plans: ₱499.00 monthly and ₱1,250.00 annually. Support is available by email at [email protected], while phone support is not available and live chat is also not offered.

Heads up if you paid through Apple or Google. Your cancellation must usually be done through the same channel where you subscribed. Users in the Philippines also report difficulty canceling through the app interface itself, so if the cancel button is not visible inside the app, that does not always mean your subscription is gone. It may simply mean the billing is handled by App Store, Google Play, or the website instead.

How to cancel Relax Melodies without getting charged again

Before you cancel, do these checks in two minutes

A lot of frustration starts when users cancel the wrong way, then get billed again. Before touching anything, open the app or account page and confirm where the subscription was purchased. Look for clues like Apple billing, Google Play billing, or a direct card charge from the website. This matters because the wrong channel usually will not stop the renewal.

Take three quick screenshots before canceling: your current plan name, your next billing date, and the payment channel. Also save any mixes, sleep settings, or account details you may want later. The official privacy language says your data may be retained for a period under the privacy policy, but it does not promise permanent access after cancellation (relaxmelodies.com).

Cancel through the website account

If you subscribed directly on the web, sign in to your account and go to Account Settings. From there, select Cancel Subscription and follow the on-screen steps until you reach the final confirmation page. This path comes directly from the terms: log in, open Account Settings, and choose Cancel Subscription (relaxmelodies.com).

Do not stop halfway. I have seen this mistake many times with subscriptions that show a retention screen, a pause offer, or a discount. Relax Melodies has no verified dark pattern listed in the research, but you should still read each button carefully and make sure the final status says canceled or renewal turned off. If possible, save a screenshot of the confirmation screen with the date and time.

Cancel through App Store on iPhone or iPad

If you subscribed on iOS, open the App Store, tap your profile icon, then tap Subscriptions. Find Relax Melodies and tap Cancel Subscription. That is the official route listed in the terms, and it is usually faster than searching inside the app because Apple controls the billing for App Store subscriptions (relaxmelodies.com).

If you do not see Relax Melodies in the list, check whether you are signed in with the correct Apple ID. This is a very common issue in the Philippines for users with multiple Apple accounts or family sharing setups. Also look at the status after canceling. If it says Expires on a future date, that usually means the cancellation worked and access will continue until the end of the paid period.

Cancel through Google Play on Android

If the subscription was started on Android, open Google Play Store, tap the menu or your profile, select Payments and subscriptions or Subscriptions, then find Relax Melodies and tap Cancel Subscription. The official terms specifically say to open Google Play Store, choose Subscriptions, find Relax Melodies, and cancel there (relaxmelodies.com).

Users often think uninstalling the app is enough. It is not. Removing the app from your phone does not stop Google Play billing. You need the subscription status itself to show canceled. After that, take a screenshot and check your Gmail for the Google Play cancellation email.

Email support, no phone line, and postal option

Support email is [email protected]. There is no published phone number and no live chat, which is honestly inconvenient if you are dealing with an unexpected charge. The help page tied to the service is BetterSleep Terms of Service, and the original terms page is Relax Melodies Terms of Service.

If your account page is inaccessible or you need written proof beyond email, you can send a postal cancellation letter to the available mailing address listed later in this guide. Some users now use services such as Postclic instead of traditional registered mail because it gives timestamped proof of sending, delivery, and opening in digital form. That can help if you are building evidence for a payment dispute.

After cancellation, what changes on your account

How long your access usually stays active

When you cancel Relax Melodies, your subscription generally stays active until the end of the current billing cycle. The terms do not promise a partial refund for unused days, so if your renewal date is on the 28th and you cancel on the 10th, you should still keep premium access until the 28th, then lose paid access after that date (relaxmelodies.com).

This is why timing matters. If you cancel right after a fresh monthly charge of ₱499.00, you are stopping the next renewal, not reversing the current one. For annual billing at ₱1,250.00, the same logic applies, so it is best to cancel as soon as you know you will not continue.

What happens if you do nothing, and what happens to your data

If you do not cancel before the renewal date, the subscription auto-renews at the end of each billing cycle (relaxmelodies.com). There is no minimum term, but there is also no automatic stop. The system keeps charging on the recurring schedule until you turn renewal off through the correct billing channel.

On data, the published terms say your information may be retained for a period under the privacy policy. That means account data may not disappear instantly after cancellation. If you created favorite sound mixes or saved settings that matter to you, export or screenshot them before canceling because the exact retention period is not specified in the verified material.

Refund policy and subscription rules that catch users off guard

Refunds are generally not offered after cancellation

This is the hard truth: the verified policy says no refund after cancellation, including for the unused portion of the billing period (relaxmelodies.com). If you cancel halfway through a month or year, you normally keep access until the end of that paid period, but you do not get money back for the remaining days.

The same research also says no cooling-off period is specified in the terms and no withdrawal right is provided after purchase. That is stricter than what many users expect from digital subscriptions. In practical terms, your best chance is to cancel before the free trial converts or before the next billing date hits.

How to ask for a refund if there was a billing error

If the charge looks wrong, email [email protected] immediately with the date, amount, billing channel, and a screenshot of the transaction. Include your account email and say clearly whether the charge came from the website, App Store, or Google Play. The terms say billing errors should be reported to customer support immediately, although the same policy still says no refunds are provided after cancellation (relaxmelodies.com).

Your request should be short and specific. State the exact amount, such as ₱499.00 or ₱1,250.00, and attach proof that you canceled before renewal if that is your claim. If the charge came through Apple or Google, also use their purchase history tools because platform billing disputes are often handled faster at the store level than by app support.

Chargeback in the Philippines if the charge was unauthorized

If Relax Melodies continues charging after you canceled, or if the charge was unauthorized, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint and dispute practices. Save screenshots of your cancellation confirmation, support emails, and bank statement entries.

If support ignores you, you can also file a consumer complaint with DTI under the Consumer Act of the Philippines, Republic Act No. 7394. For pure payment disputes, BSP is the more relevant route when the issue involves card or e-wallet transactions. Use chargeback as a last resort when you have clear proof that billing continued after cancellation or the charge was not authorized.

Terms that matter before your next renewal

The terms say auto-renewal is active by default, there is no minimum commitment, and free trials convert into paid plans unless canceled before the trial ends (relaxmelodies.com). That combination is convenient if you want flexibility, but it also means there is very little protection against forgetfulness. A missed date can turn a free trial into a paid cycle instantly.

The service terms also say the contract is governed by United States law and disputes go to binding arbitration in the United States (relaxmelodies.com). For a user in the Philippines, that is not practical for a small subscription dispute. In the real world, local complaints to DTI and payment disputes through your bank are the routes that matter most.

Relax Melodies prices in the Philippines and whether the annual plan is worth it

Current published plans

The annual plan is much cheaper than paying monthly for a full year. Twelve months at ₱499.00 would total ₱5,988.00, while the annual plan is ₱1,250.00. That means the annual option saves about ₱4,738.00, or roughly 79% compared with staying on the monthly rate for 12 months.

Which plan costs more in practice

Month to month is the most expensive option over time. It may still make sense if you only need the app for exam season, travel, or a short sleep reset, but it becomes poor value after a few months. The annual plan is the most cost-effective recurring option if you already know you will use the app all year.

There is also a lifetime access option at ₱4,990.00 in the verified pricing data, but that is a one-time purchase rather than a subscription. Since this guide focuses on cancellation, the recurring plans are the key ones to watch. Pricing can change, so compare what your billing screen shows against the official app listing before renewing.

Your rights in the Philippines if cancellation or refunds go wrong

What Philippine law says for subscriptions like this

In the Philippines, subscription issues are generally covered by the Consumer Act of the Philippines, Republic Act No. 7394. For online services like Relax Melodies, there is no universal statutory cooling-off period that automatically applies to every digital subscription purchase. That matches the service terms, which do not provide a cooling-off period or withdrawal right after purchase.

There is a seven working day cooling-off period in door-to-door or direct sales situations, but that is not the normal setup for an app subscription. So for Relax Melodies users, the practical rule is simple: cancel before the free trial ends or before the next billing date. If the company bills you after valid cancellation, that becomes a consumer complaint and payment dispute issue rather than a standard cooling-off claim.

How to complain to DTI or escalate a payment dispute

If support does not fix the problem, gather your evidence and file a complaint with DTI. Include your account email, screenshots of the subscription page, the cancellation confirmation, the transaction amount such as ₱499.00 or ₱1,250.00, and your timeline of events. RA 7394 is the law DTI uses for consumer protection complaints involving unfair or problematic sales practices.

If the issue is specifically an unauthorized card or e-wallet charge, contact your bank, GCash, Maya, or card issuer immediately and request a dispute or chargeback. BSP is the key regulator for payment-related complaints in the Philippines. A practical sequence is support first, bank or wallet second, DTI complaint if the merchant response is poor or the billing conduct looks unfair.

Useful authorities and what they can actually do

The research data names the Philippine Competition Commission, but for day-to-day consumer complaints about subscriptions, DTI is usually the more useful first stop. For payment disputes, BSP matters more because banks and e-wallets fall under its oversight. This split is helpful because it saves time: DTI for the seller conduct, BSP for the money movement.

You can use these official portals for reference and complaint routes: Department of Trade and Industry and Bangko Sentral ng Pilipinas. If you want a competition authority reference from the research data, there is also Philippine Competition Commission.

What users say about the cancellation experience

Clear verdict from the available reviews

Based on the review set provided here, cancellation looks difficult rather than easy. The general sentiment is 0 positive and 5 negative reviews out of 5 unique reviews, with repeated complaints about no response, continued charges, and missing refund follow-through. Local research also says some users struggle to cancel through the app interface.

To stay balanced, there are positive aspects outside the review set. The service does allow cancellation through web, App Store, and Google Play, and the terms clearly say there is no minimum commitment. Still, the review pattern in this dataset is bad enough that you should document every step.

Recurring themes in user feedback

Sources summary

Individual user quotes worth noting

• "I tried to cancel immediately, could not get a response from them. Charged me another $49 [about ₱2,800] the next month." (TrustPilot)

• "I agreed to first charge of $19.00 [about ₱1,080] but immediately they charged my account for $49.00 [about ₱2,800]." (TrustPilot)

• "I thought I paid for it ($19.99 [about ₱1,140]) and never got anything... they have charged me again." (TrustPilot)

Documents to gather before and after you cancel

What to save before pressing cancel

Start with proof of your current subscription. Save a screenshot of the plan name, the next billing date, and the payment channel. If the app shows Monthly Subscription at ₱499.00 or Annual Subscription at ₱1,250.00, capture that screen before you make changes. This becomes your baseline if a later charge appears.

Also save anything personal you may lose access to, such as favorite sound mixes, saved settings, and the account email tied to the subscription. Since data may be retained only for an unspecified period after cancellation, relying on the app to keep everything forever is risky.

What to keep for refunds, disputes, and follow-up

• Cancellation confirmation screen or email with date and time

• Transaction ID from Apple, Google, bank, GCash, or Maya

• Screenshot of support emails sent to [email protected]

• Bank or wallet statement showing the exact charge amount

• Screenshot of subscription status showing canceled or expires on a certain date

Common mistakes that lead to another charge

Canceling in the wrong place

The biggest mistake is trying to cancel inside the app when the billing is actually managed by App Store or Google Play. A user may delete the app, log out, or email support, then still get charged because the store subscription stayed active. If Apple or Google handled the payment, cancel there directly.

A real-world example is the user who said they tried to cancel but got charged again the next month (TrustPilot). That kind of outcome often happens when the cancellation was attempted through a support form instead of the active billing channel.

Assuming cancellation means automatic refund

Many people cancel halfway through the cycle and expect a pro-rated refund. Relax Melodies' published policy says no refund after cancellation, even for unused time (relaxmelodies.com). So if you cancel an annual plan after two months, the billing stops at the next renewal, but the paid year usually remains non-refundable.

This matters even more on free trials. Once the trial converts and the charge posts, the terms do not promise a refund just because you forgot the date. The fix is prevention: cancel before the trial ends and set a calendar reminder 24 hours ahead.

Not saving proof when support is slow

Several reviews complain about no reply or missing communication. If support takes days to answer, your screenshots become the key evidence. Without them, it is much harder to show your bank or wallet provider that you canceled on time or that the account page showed a certain status.

Take note of every date. A screenshot from the day of cancellation, the email you sent to [email protected], and your billing statement together create a timeline that is much stronger than memory alone.

Trusting app deletion as the final step

Uninstalling Relax Melodies from your phone does not cancel the subscription. This is still one of the most expensive mistakes in digital subscriptions because users assume the app is gone, so billing must be gone too. It does not work that way on Apple, Google, or most web subscriptions.

After uninstalling, always verify in the subscription manager itself that the status says canceled. On iOS that is under App Store subscriptions, and on Android it is under Google Play subscriptions. On the web, check Account Settings and save the status page.

Cancellation methods at a glance

Comparison table

Key takeaway before you choose a method

The fastest option is usually the same channel where you originally subscribed. Web works well for direct subscriptions, while App Store and Google Play are the right paths for store-billed plans. Registered mail is slower, but it gives stronger documentary proof if your account is inaccessible or support is not responding.

No cancellation fee was found in the terms, and there is no early termination fee either (relaxmelodies.com). The real risk is not a fee. The real risk is missing the renewal date and paying for another cycle because the wrong channel was used.

After you cancel, how to make sure it really worked

Immediate checks for the next 10 minutes

Right after cancellation, look for two things: a confirmation message and a future end date. If you canceled properly, the subscription screen should usually show canceled, expires on, or renews no more. Save that screen and also check your inbox for a confirmation email from Apple, Google, or the service itself.

Then add a calendar reminder for one day before the old renewal date. This sounds repetitive, but it catches cases where the cancellation did not sync properly. It is a simple habit that can save ₱499.00 or more.

Watch your bank statement and escalate fast if needed

Monitor your bank, credit card, GCash, or Maya statement for at least one full billing cycle after cancellation. If a new charge appears after your confirmed cancel date, contact the payment provider immediately and request a dispute or chargeback. In the Philippines, users typically have up to 60 days from the statement date to challenge an unauthorized transaction with the card issuer or financial provider.

If the merchant does not resolve it, raise the issue with BSP for payment handling and with DTI for the consumer complaint side under RA 7394. Your screenshots, support emails, and transaction records will matter more than long explanations. Short, clear proof wins disputes faster.

Alternatives if you are leaving for a simpler app

If you are canceling because the process feels messy or the sleep tracking is not accurate enough, there are solid alternatives. Calm offers sleep stories, meditation, and relaxing music, with premium pricing at $69.99 (₱3,960) per year. Headspace has a similar annual premium price of $69.99 (₱3,960) with guided meditation and sleep content.

Sleep Cycle focuses more on sleep analysis and sound support, with a premium subscription at $29.99 (₱1,700) per year. If you mainly wanted sleep sounds, Calm and Headspace are closer substitutes. If your priority is tracking, Sleep Cycle may fit better.

Useful links

• Relax Melodies Terms of Service

• BetterSleep Terms of Service

• Department of Trade and Industry

• Bangko Sentral ng Pilipinas

Mailing address for written cancellation or correspondence

Available postal address

If you need to send a written cancellation or account complaint, use this mailing address:

• 1010-615 Boulevard René-Lévesque O, Montréal, QC H3B 1P5, Canada

This is not the fastest route for routine cancellation, but it can help when you need a paper trail because support is slow or your account page is unavailable. Include your account email, billing amount, the date you attempted cancellation, and a clear request to stop auto-renewal.

When postal mail makes sense

For most people in the Philippines, online cancellation through the original billing channel is quicker. Postal mail is useful when you want extra proof, especially if you are preparing for a bank dispute or DTI complaint. Send a concise letter and keep a copy of everything you mailed.

The truth is, Relax Melodies' cancellation process is more complicated than it should be once store billing, branding changes, and slow support get mixed together. If you follow the right channel, save screenshots, and watch your statement for one more cycle, you can usually stop the subscription cleanly and avoid another charge.