Cancel MOOSE MOBILE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moose Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moose Mobile: Step-by-Step Guide
What is Moose Mobile
Overview
Moose Mobile is an Australian mobile service provider offering SIM-only plans and some hardware options. Their public materials focus on competitive pricing and month-to-month plans.
Where they operate
Moose Mobile appears to operate in Australia and lists pricing in Australian dollars (AUD). There is no evidence of an official New Zealand presence.
How to cancel Moose Mobile
Cancellation options
- Call Moose Mobile on (07) 3193 9400 (or +61 7 3193 9400 from overseas).
- Use the 'Contact Us' form on Moose Mobile's website: Moose Mobile contact form.
Step-by-step cancellation
- Check if you are on a month-to-month plan - these can be cancelled at any time with no cancellation fee.
- Decide whether you will port your number. If porting, start the transfer with your new provider while Moose is still active.
- Contact Moose by phone or via the website form and request cancellation or confirm porting details.
- Keep confirmation of the cancellation request or port initiation for your records.
What happens when you cancel
Service access
Once cancellation is processed, your service will end according to Moose Mobile's processing timelines.
If you port your number out, the account will close automatically when the port completes.
Billing, data and renewals
Unused portions of your monthly allowance are forfeited when you cancel mid-cycle.
There are no pro-rata refunds for unused inclusions according to Moose Mobile's published policy.
Will I get a refund?
Standard refund policy
Moose Mobile does not advertise automatic refunds or a statutory 14-day cooling-off period in its public policy documents.
Customers should not expect an automatic refund for change of mind or unused monthly inclusions.
Exceptions and hardware returns
- Hardware (for example NBN routers) may be returned under a change-of-mind policy if returned within 10 days in as-new condition.
- Hardware returns are at the customer's cost and refunds or credits are given at Moose Mobile's discretion: Moose Mobile warranty & returns.
Moose Mobile plans and pricing
Pricing currency
All published prices below are in Australian dollars (AUD). No NZD pricing is publicly listed.
Plan table
| Plan | Price (AUD) | Period | Features |
|---|---|---|---|
| Moose 24.80 SIM Only | AU$12.40 (6‑month promo), then AU$24.80 | Monthly | 30 GB data; unlimited national calls & SMS; speeds up to 100 Mbps |
| Moose 33.80 SIM Only | AU$23.80 (6‑month promo), then AU$33.80 | Monthly | 40 GB data; unlimited national calls & SMS; speeds up to 100 Mbps |
| Moose 41.80 SIM Only | AU$29.80 (6‑month promo), then AU$41.80 | Monthly | 100 GB data; unlimited national calls & SMS; speeds up to 100 Mbps |
| Moose 55.80 SIM Only | AU$45.80 (6‑month promo), then AU$55.80 | Monthly | 220 GB data; unlimited national calls & SMS; includes international talk & text |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumer protections (for example, the Fair Trading Act and Consumer Guarantees Act) apply to goods and services supplied to NZ consumers in many situations.
These laws protect against misleading conduct and faulty goods, and they may provide remedies even if a supplier's posted policy is restrictive.
How this applies to Moose Mobile
- Moose Mobile's public policy does not state a 14-day cooling-off period for New Zealand customers.
- If you believe you were misled about the service or received faulty hardware, NZ consumer law may provide options; seek local advice if needed.
Customer experiences
Positive feedback
- Customers report competitive pricing and good value compared with larger providers.
- Many users find switching to Moose easy, with data rollover and generally stable service in areas with coverage.
Negative feedback
- Some customers report long wait times and poor responsiveness from customer support.
- Complaints include lack of pro‑rata refunds, unexpected plan changes, roaming difficulties, and occasional connectivity or SIM delivery delays.
Documentation checklist
Before you cancel
- Your account details (account number, email on file, phone number).
- Recent invoice or billing date to time cancellation near end of cycle if desired.
When you contact Moose
- Record the date, time and name of any representative you speak with.
- Save confirmation emails, support ticket numbers and any cancellation reference.
Common mistakes
Timing cancellations
Many customers cancel mid‑billing cycle and expect a pro‑rata refund, but Moose forfeits unused monthly inclusions on cancellation.
To avoid losing paid data, consider cancelling close to the end of your billing period or waiting until your cycle renews.
Porting issues
Some users initiate number transfers after service has been disconnected and encounter failure to port.
Always start the port with your new provider while Moose Mobile service is still active to ensure the number moves and the account closes properly.
Comparative recap
At-a-glance comparison
| Topic | Moose Mobile | Typical NZ provider (general) |
|---|---|---|
| Cancellation fees | No fee for month-to-month plans | Varies by provider and contract |
| Pro‑rata refunds | No pro‑rata refunds; unused inclusions forfeited | Varies; some providers may offer pro‑rata refunds |
| Cooling-off / Change of mind | No public 14‑day cooling-off for NZ customers stated | Practices vary; consumer law may provide remedies |
| Porting number | Port out supported; initiate with new provider while service active | Most providers support porting with similar processes |
| Customer support | Mixed reviews: competitive pricing but reports of slow response | Varies widely; larger providers often have extended support options |
After cancelling
Things to check
- Confirm final account closure and keep any confirmation reference.
- Check that any ported number is active with your new provider and that Moose account is closed automatically.
Helpful links
- How do I cancel my Moose service?
- When can I cancel my Moose service?
- Is there a fee if I cancel my service?
- Moose Mobile warranty & returns policy
Address
Registered address
Moose Mobile, Suite 60, 11/269 Wickham Street, Fortitude Valley QLD 4006, Australia.
Contact phone
Phone: (07) 3193 9400 (or +61 7 3193 9400 from overseas).
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.