Cancellation Deezer: Easy Method

What is Deezer

Deezer as a music-streaming subscription service

Deezer is a music-streaming platform that lets you listen to songs, playlists, and podcasts on mobile, desktop, and other connected devices. The company is based in Paris, France, and its terms say the service is governed by French law, which matters if you later run into billing or dispute issues "the contract is governed by the laws of France" (deezer.com).

If you are reading this in the Philippines, the main thing to know is that Deezer works on a recurring subscription model. That means your plan renews automatically at the end of each billing cycle unless you cancel before the next billing date "Deezer subscriptions automatically renew at the end of each billing period unless canceled by the user" (deezer.com).

What users actually pay for on Deezer

Most paying users subscribe to avoid ads and unlock offline listening. Verified pricing data shows Deezer Premium at ₱129.00 per month, with features such as unlimited music, no ads, and access across multiple devices (deezer.com).

In plain terms, you are paying for convenience. You get on-demand listening, better control over playback, and downloads for offline use. If you cancel, you do not lose your account right away, but premium features continue only until the end of the current paid period, then the account drops back to the free tier (deezer.com).

How Deezer behaves in the Philippines

For users in the Philippines, the service is available online and through app stores, which means the correct cancellation route depends on where you originally subscribed. This is where many people get stuck. If you subscribed on Deezer's website, cancel on Deezer. If you subscribed through App Store or Google Play, cancel there instead.

There is no local Deezer cancellation address in the Philippines. Support is mainly handled through email at [email protected] and by phone at +33 1 57 32 90 90, with hours not clearly published. Since Deezer support appears to operate on France time, it is smarter to expect replies around CET business hours rather than Philippine office hours.

How to cancel Deezer without getting charged again

Checks to do before you tap cancel

A lot of frustration starts when users cancel the wrong way or too late. In the Philippines, complaints often focus on continued billing after cancellation or confusion about where the subscription was created. Heads up: before you cancel, open your account and confirm whether billing is handled by Deezer, App Store, or Google Play.

Take screenshots of your current plan, billing page, and next renewal date. Save any playlists or offline content details you may want to keep track of, because downloaded music will no longer stay available offline once your premium period ends. Also note the exact amount charged, such as ₱129.00, and the transaction date shown in your card, GCash, Maya, or app store history.

• Check your next billing date in your subscription or billing page.
• Screenshot your current plan name and status.
• Look at your latest payment method and amount.
• Search your email for old receipts from Deezer, Apple, or Google.

Cancel on the Deezer website if you subscribed directly

If you signed up on Deezer's own website, this is usually the fastest route. Log in on the Deezer website, go to your account settings, open the Subscription or Billing section, and follow the cancellation prompts. Deezer's support article confirms that cancellation is done from the account area on the website (deezer.com).

The click path may slightly change by device, but the working route is usually Account Settings > Subscription or Billing > Cancel. When the final confirmation screen appears, do not close the page too early. Wait until you see clear confirmation that the subscription will end on your next billing date, then save a screenshot.

If you want the official help page open while you do this, use Deezer cancellation help. The truth is, Deezer's cancellation flow is fairly straightforward on the web, but users still run into trouble when they assume deleting the app also ends billing. It does not.

Cancel through App Store or Google Play if the app store bills you

If your receipt came from Apple, open App Store, tap your profile icon, open Subscriptions, choose Deezer, then tap Cancel Subscription. Apple handles the subscription in that case, not Deezer. Canceling on the Deezer website may not stop charges if Apple is still the billing provider.

If your receipt came from Google, open Google Play Store, tap your profile or menu, open Payments and subscriptions or Subscriptions, choose Deezer, and confirm cancellation. This route is especially common on Android phones where users started a free trial inside the app and forgot it would convert to a paid plan.

• App Store path: Profile > Subscriptions > Deezer > Cancel Subscription.
• Google Play path: Profile or Menu > Subscriptions > Deezer > Cancel.
• Use the same Apple ID or Google account used when you subscribed.
• Save the final confirmation screen after canceling.

Support, email, phone, and postal option

If the account page is not loading or you suspect a billing error, contact Deezer support by email at [email protected] or by phone at +33 1 57 32 90 90. There is no live chat listed in the verified support data. Since support hours are not specified, contacting them during business hours in France gives you the best chance of a timely reply.

You can also send a formal cancellation letter to the Paris address if you want a paper trail, especially for disputed charges. A registered letter is slower, usually around 5 to 10 business days, but it gives stronger proof. If you prefer not to visit a post office, digital registered-letter services such as Postclic offer timestamped proof of sending, receipt, and opening, which can be useful when you need evidence.

Common traps during cancellation

No major dark pattern stands out in the verified research. Even so, there are two practical traps. One is canceling on the wrong platform. The other is stopping at the offer or retention screen without completing the final confirmation.

Many users in the Philippines feel annoyed when the process looks finished but billing continues. Just a reminder: cancellation is only done once you see a confirmation message or email. If you do not have a screenshot or email, assume the cancellation may not have gone through and check again the same day.

When you cancel, what actually changes on your account

Your premium access does not end immediately

Deezer's refund and subscription policy is very clear on one point: canceling stops future renewals, but it does not cut off the current paid period. If you paid on March 10 and canceled on March 15, you normally keep premium access until the next billing date, which would usually be April 10 (deezer.com).

That means you can still stream without ads and use premium features until the cycle ends. After that date, the account returns to the free tier. This is why some users think cancellation failed when they still see premium access for days or weeks after canceling.

If you do nothing, auto-renewal continues

Deezer says subscriptions renew automatically at the end of each billing period unless the user cancels before the next billing date (deezer.com). There is no early termination fee in the available terms data, and there is no required long commitment for monthly plans.

For free trials, the risk is simple. If you forget to cancel before the trial ends, the trial may convert into a paid subscription automatically. That is the moment many users miss, especially when they signed up quickly inside an app and did not set a reminder.

Your data after cancellation

Deezer's terms indicate that user data may be retained for a period under its privacy policy, and users can contact support to request data deletion (deezer.com). So canceling a subscription is not the same thing as deleting your account or wiping your personal data.

If you want full cleanup, do two separate things: cancel billing and ask for data deletion. Before doing that, save anything you may need, such as screenshots of playlists, billing records, and confirmation emails. This matters if you later need to prove that cancellation happened before a disputed charge.

Deezer refund rules: what you can realistically expect

The general refund policy is strict

Many users get upset here, and honestly, that frustration is understandable. Deezer's stated policy is that it does not provide refunds for subscription fees already paid, and there is no refund for the unused part of the billing period after cancellation (deezer.com).

In practical terms, if you cancel halfway through a month after paying ₱129.00, do not expect a pro-rated refund for the unused days. You keep premium access until the end of the paid period, then the plan stops renewing. Most complaints in the review data line up with this no-refund approach.

Billing errors are the main exception

If there is a billing error, Deezer may offer a refund or credit at its discretion, and users are told to contact support (deezer.com). This is the narrow exception that matters most for Philippine users who report double charges or charges after cancellation.

Your best case is when you can show specific proof such as two charges for the same month, a cancellation confirmation dated before renewal, or a charge from both a telecom bundle and Deezer directly. The stronger your screenshots and statement records, the better your chance of getting support to act.

Your rights in the Philippines and how to ask for a refund

There is no universal statutory cooling-off period for all online subscriptions in the Philippines, and Deezer itself does not specify a cooling-off period in its terms. Under the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792, you can still challenge misleading billing, non-delivery of paid service, or unauthorized charges through the proper complaint channels.

If you want to request a refund from Deezer, send a concise email with your account email, plan name, exact charge date, exact amount such as ₱129.00, payment method, and screenshots. Ask for one specific outcome, either refund or account correction. If support does not resolve a continued or unauthorized charge, you can escalate to your bank, credit card issuer, GCash, or Maya.

Chargeback, App Store refunds, and last-resort options

In the Philippines, cardholders usually have up to 60 days from the statement date to dispute unauthorized or continued charges under BSP-related banking practice. If Deezer keeps charging you after confirmed cancellation, ask your bank or e-wallet provider for a chargeback and attach screenshots of the cancellation confirmation, the renewal date, and the bank statement entry.

If the charge came through App Store or Google Play, use the store's own billing support route before going to your card issuer, because Apple and Google control those payments. For direct Deezer billing, a DTI complaint can also help under RA 7394 if the issue is unfair or misleading subscription handling.

Deezer terms and subscription conditions that affect cancellation

Auto-renewal, commitment length, and free trials

Deezer's terms say subscriptions renew automatically unless canceled by the user before the end of the current billing period (deezer.com). That clause is the key line behind almost every unwanted renewal case. If you forget the date, the system treats the plan as active and bills the next cycle.

The terms also say users are not required to commit to a minimum duration and can cancel at any time before the next billing date (deezer.com). For most users, that means monthly plans are flexible, but flexibility does not cancel the current paid month. Free trials may also convert automatically into paid plans if not canceled on time.

Law, disputes, and data retention after cancellation

Deezer states that the contract is governed by French law and that disputes are to be resolved through arbitration in Paris, France (deezer.com). For a Philippine user, that is not very practical, which is why local remedies such as DTI complaints and BSP-linked banking disputes are more useful for day-to-day billing problems.

The terms also say user data may remain for a period after cancellation under the privacy policy, and users can contact support to request deletion (deezer.com). So if your goal is not only to stop billing but also to remove account data, send a separate deletion request after you receive the cancellation confirmation.

Deezer plans and pricing in the Philippines

Current subscription prices

Which plan costs more and whether you are overpaying

Based on the verified data provided, both listed plans are ₱129.00 per month, so neither is more expensive in this dataset. If your account shows a different amount, compare it against your billing source because bundled offers, old legacy plans, or app store taxes can make the actual charge look different.

For Philippines users, ₱129.00 puts Deezer in the same starting-price range as Spotify, Apple Music, Amazon Music, and YouTube Music. Tidal is higher at around ₱250 per month in the provided comparison data. If you are mainly paying for ad-free listening and offline downloads, Deezer is not unusually expensive at this price point.

Price history and billing notes

A useful historical detail is that Deezer Premium+ was previously priced at ₱250.00 per month before dropping to ₱129.00 in 2015 (astig.ph). That old price history matters if you are reviewing very old receipts or trying to understand an archived plan name on your account.

No cancellation fee was found in the terms, and no early termination fee appears in the verified data. The cost risk is not a penalty fee. The real risk is forgetting to cancel before the next billing date and getting charged for another full month.

Your rights in the Philippines if Deezer will not stop billing

Laws that matter for subscription users

For users in the Philippines, the main local framework is the Consumer Act of the Philippines, Republic Act No. 7394, together with the E-Commerce Act, Republic Act No. 8792. In simple terms, these laws support your right to fair dealing, truthful billing, and proper handling of online transactions.

Deezer's terms do not spell out a cooling-off period for subscriptions, and they point to French law for the contract. Even so, if a Philippine user faces unauthorized charges, misleading renewal handling, or a service problem tied to billing, local consumer complaint channels still matter because the payment and the consumer harm happened here.

Cooling-off and withdrawal in real-world Philippine use

The Philippines has a seven working day cooling-off period in certain direct sales situations, but there is no universal cooling-off rule for every online subscription. That means a Deezer user cannot assume there is an automatic 7-day no-questions-asked cancellation right for digital music subscriptions bought online.

Here is the practical takeaway: for a Deezer free trial or newly started paid plan, cancel before the trial ends or before the next billing date if you do not want to pay another cycle. If the service billed you without authorization or after a confirmed cancellation, shift the discussion from "I changed my mind" to "this charge was unauthorized or incorrect."

How to file a complaint with DTI or your payment provider

If Deezer support does not solve a billing problem, prepare a complaint file with your account email, charge dates, screenshots of cancellation, receipts, and a short timeline. Then file with the DTI for a consumer complaint under RA 7394. For card or e-wallet disputes, contact your bank, GCash, Maya, or card issuer right away and ask for the transaction dispute process.

For cardholders, the useful deadline is usually within 60 days from the statement date for disputing unauthorized or continued charges through BSP-supervised financial channels. The faster you act, the stronger your case. Waiting three billing cycles makes it much harder to reverse repeated charges.

Useful Philippine contacts

If you need escalation, start with DTI for consumer complaints and your payment provider for charge disputes. For financial disputes involving cards or e-wallets, BSP-related complaint routes also matter because they oversee regulated financial institutions in the Philippines.

• DTI - Department of Trade and Industry
• BSP - Bangko Sentral ng Pilipinas
• Your bank or card issuer dispute team
• Your e-wallet provider such as GCash or Maya

What customers say about canceling and refunds

Overall verdict based on available reviews

Clear verdict: cancellation itself looks easy on paper, but billing and refund outcomes are where users report serious problems. The review set provided shows 0 positive and 5 negative reviews out of 5 unique reviews, so the sentiment trend is fully negative in this sample.

For Philippine users, that lines up with the local issues already flagged in the research: charges after cancellation and support that is mainly in English. To stay balanced, the service does have a simple self-service cancellation path on web and app stores. The weak point is what happens after something goes wrong.

Recurring themes in complaints

Individual user testimonials

• "I opted for Deezer Premium in combination with my T mobile account. Unfortunately, after one month Deezer started charging me double..." (TrustPilot)
• "WATCH OUT! No refund policy even when requesting one after half an hour of trial. Definitely go for a different service." (TrustPilot)
• "I found that payments have been taken by Deezer from my Amex account twice every month since August 2018." (TrustPilot)
• "Truly awful customer service with compassion or empathy..." (TrustPilot)
• "We can't refund the payment because of our terms and conditions." (TrustPilot)

Documents and proof to prepare before and after cancellation

What to save before canceling

The best protection against billing trouble is a small evidence folder. Before canceling, save screenshots of your plan page, billing source, current status, and next renewal date. If your monthly charge is ₱129.00, include that amount in your screenshots so there is no confusion later.

• Screenshot of Subscription or Billing page
• Screenshot of next renewal date
• Email receipts from Deezer, Apple, or Google
• Last two bank, card, GCash, or Maya entries

What you need for a refund request or dispute

For refund requests, the most useful items are transaction IDs, exact charge dates, and the amount charged. If the issue is double billing, show both charges side by side. If the issue is a charge after cancellation, show the cancellation timestamp and the later debit on your statement.

After canceling, save the final confirmation email or screenshot permanently. Do not rely on memory. A lot of users only realize something went wrong when the next bill appears, and by then they have already lost the original confirmation page.

Common mistakes that lead to extra charges

Canceling in the wrong place

This is the number one mistake. If you subscribed through App Store or Google Play, canceling on the Deezer website may not stop billing. The same applies in reverse. Always follow the billing source shown on your receipt.

Real-world example: a user thinks closing the Deezer account page is enough, but Apple still shows the subscription as active. One month later another ₱129.00 charge appears. The fix is simple: open the store subscriptions menu and confirm the status there.

Assuming cancel means instant refund

Deezer's policy says no refund is provided for fees already paid or for the unused part of the subscription after cancellation (deezer.com). Some users cancel after a few days and expect a partial refund, then feel blindsided when support refuses.

The better approach is to treat cancellation as a stop-renewal action, not a refund tool. If the problem is poor service quality, app issues, or accidental renewal, ask anyway, but do not count on success unless there is a billing error.

Not keeping proof of cancellation

A screenshot takes five seconds and can save weeks of back-and-forth. Users who report continued charges after canceling often struggle because they do not have the confirmation page, the email, or the exact date of cancellation.

Always save both the on-screen result and the email confirmation. If no email arrives within a short time, go back into your account and make sure the subscription status really changed from active renewal to ending on a stated date.

Forgetting free trial conversion

Deezer may offer free trials, and the terms say these can convert into paid subscriptions when the trial ends unless you cancel in time (deezer.com). This is one of the most common avoidable charges in subscription services.

Set a phone reminder at least 48 hours before the trial expiry date. That buffer helps if the app store takes time to sync or if you need to remember which account or device you used when signing up.

Waiting too long to dispute a bad charge

In the Philippines, your bank or card issuer may limit dispute windows to around 60 days from the statement date. If you spot an unauthorized or continued charge, act right away with your bank, GCash, Maya, or card provider.

A delayed complaint weakens your case, especially if several monthly renewals passed without a report. Once you see one wrong charge, collect proof the same day and start the dispute process.

Quick comparison of Deezer cancellation methods

Method-by-method table

Key takeaway from the comparison

The fastest path is usually the same channel that bills you. Web cancellation works well for direct Deezer subscriptions. App Store and Google Play are better when the store manages the payment. Registered mail is slower, but it is useful when you need stronger evidence for a formal complaint.

No option has a cancellation fee in the verified terms data. The real deadline is simply to cancel before the next billing date so the next renewal does not go through.

What to do right after canceling Deezer

Immediate checks for peace of mind

Right after cancellation, verify three things: the subscription status, the end date of premium access, and the confirmation proof. Put the end date into your calendar, then set another reminder 3 to 5 days before that date to recheck your billing status.

If you canceled on March 20 and the premium end date says April 5, that is normal. What you are looking for is a clear message that renewal is off. If the page still says active renewal with the next charge date, the cancellation did not finish properly.

Monitor your statement and know when to escalate

Watch your bank, card, GCash, or Maya statement for at least one full billing cycle after cancellation. If any unauthorized or continued charge appears, contact the payment provider immediately and request a dispute or chargeback. In the Philippines, many card disputes should be raised within 60 days from the statement date.

For stubborn cases, keep your cancellation screenshot, support emails, and statement copy ready for DTI or BSP-related escalation. Under RA 7394, DTI handles consumer complaints involving online subscriptions, while banks and e-wallet issuers handle the payment dispute side.

Alternatives if you are switching services

If you are leaving Deezer but still want music streaming, the closest price competitors in the provided data are Spotify, Apple Music, Amazon Music, and YouTube Music at around ₱129 per month. Tidal is pricier at around ₱250 per month but is known for higher-fidelity audio.

If you mainly want playlists and podcasts, Spotify is the obvious comparison. If you are deep in the Apple ecosystem, Apple Music is convenient. If you use YouTube heavily, YouTube Music may feel more seamless.

Useful links

• Official Deezer website
• Official Deezer cancellation help
• Official Deezer terms
• DTI Philippines

Deezer cancellation address and formal contact details

Postal address for formal cancellation or dispute letters

Deezer does not appear to provide a local cancellation address in the Philippines. If you need a formal postal route, use the Paris address connected with the service.

Use this address:

• Deezer, 12 rue d'Athènes, 75009 Paris, France

If you send a letter, include your account email, full name, billing amount, last charge date, and a short request to cancel the subscription and stop auto-renewal. Add copies of receipts or screenshots, not originals.

Email and phone contact details

If you want a faster route than postal mail, use [email protected] or call +33 1 57 32 90 90. Since support hours are not specified, try during France business hours. For many users, email is the more practical option because it creates a written record.

If you already canceled online, you usually do not need to send a letter. Use postal contact mainly when the normal cancellation flow fails, your account is inaccessible, or you need stronger evidence for a bank dispute or DTI complaint.