Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fender Play service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fender Play: Simple Process
What is Fender Play
Overview
Fender Play is a subscription-based online platform offering video lessons and learning paths for guitar, bass, and ukulele players. It is aimed at beginners through intermediate learners with step-by-step courses and practice tools.
Main features
Features typically include structured lesson plans, song-based learning, progress tracking, and short tutorial videos. Subscriptions are purchased through the Fender Play app (App Store or Google Play) or via the Fender website, depending on the user.
How to cancel Fender Play
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your profile picture.
- Tap "Subscriptions", find "Fender Play" and tap it.
- Tap "Cancel Subscription" or "Turn Off Auto-Renewal" and follow the prompts.
Cancel via Google Play / Android
- Open the Google Play Store app, tap your profile icon, then "Payments & subscriptions".
- Tap "Subscriptions", select "Fender Play", and tap "Cancel subscription".
- Follow the on-screen steps to confirm cancellation.
Cancel via Fender web account or email
- Sign in to your Fender account at the Fender Play website and go to Account or Subscription settings to cancel if available.
- If you cannot cancel online, email Fender support or send a written cancellation to Fender’s customer service address (see Address section below).
- Include your account email, subscription details, and any receipt or order number when contacting support.
What happens when you cancel
Access and billing
In most cases cancelling stops auto-renewal but you retain access until the end of the current paid period. This applies especially when you subscribed through the App Store or Google Play.
If you cancel a trial before it ends, you may lose access immediately depending on the platform and the terms you accepted.
Account data and progress
Your account profile and learning progress are usually retained after cancellation, allowing you to resume if you re-subscribe. Retention periods vary and Fender may delete inactive accounts after a period.
Export or note important progress details before you cancel if you want a local copy of milestones or receipts.
Will I get a refund?
Standard refund policy
Refunds are generally handled by the store where you purchased the subscription. Apple and Google have their own refund processes and may grant refunds in specific circumstances.
Fender's direct refund policy can be limited for in-app purchases; if you subscribed through the App Store or Google Play, request refunds through those stores first.
Exceptions and special cases
- Refunds may be considered for billing errors, duplicate charges, or service faults - contact Fender support with evidence.
- Under New Zealand consumer law you may have remedies if the service is faulty or not as described; include this when requesting a refund.
- If a refund is approved, processing times depend on Apple, Google, your bank, or Fender’s payment processor.
Fender Play plans and pricing
Current App Store prices (New Zealand)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plan | NZ$16.99 | Monthly | Standard monthly subscription via App Store |
| Annual Plan | NZ$154.99 | Annual | Standard annual subscription via App Store |
Pricing notes
The prices above are taken from the New Zealand App Store listing for Fender Play and reflect in-app purchase values. Promotional or older prices may differ.
Check your App Store or Google Play subscription page for the exact price you were charged before cancelling.
Your consumer rights in New Zealand
Consumer Guarantees and remedies
Under New Zealand consumer protection, you generally have rights if a service is not delivered with reasonable care and skill or is not as described.
If Fender Play fails to provide the promised service you may be entitled to remedies such as a fix, replacement service, or refund depending on the issue.
Where to get help locally
For guidance on consumer rights and steps to take, contact Consumer Protection NZ or Citizens Advice Bureau for information and complaint routes.
If you suspect unfair contract terms or unresolved billing disputes, you can raise concerns with the Commerce Commission or seek dispute resolution through your bank for unauthorised charges.
Customer experiences
Positive reports
Many users praise Fender Play for clear beginner lessons, short practice segments, and a friendly learning path. The mobile app and video quality often receive positive feedback.
Negative reports
Common complaints include confusion about how to cancel (App Store vs Fender account), difficulties getting refunds, and delays contacting customer support.
Some users report surprise renewals after trials if they did not turn off auto-renew in the store they used to subscribe.
Documentation checklist
Required documents
- Subscription receipt (App Store or Google Play receipt) showing purchase date and order number.
- Account email address used with Fender Play and a screenshot of your subscription page if possible.
- Bank or card statement line showing the Fender Play charge for reference.
Useful extras
- Screenshots of cancellation attempts, support emails, and any error messages you received.
- A written summary of what you requested and when, plus a copy of any reply from Fender or the app store.
Common mistakes
Subscription source mix-ups
Many users try to cancel on the Fender website when the subscription was purchased through the App Store or Google Play. Cancelling in the wrong place does not stop auto-renewal.
Always check which store or seller charged you before following cancellation steps.
Timing and evidence mistakes
Another frequent error is assuming cancellation will produce an immediate refund; usually it only stops renewal and access continues until period end.
Failing to keep receipts, screenshots, or confirmation emails makes disputes and refund requests harder to resolve.
Comparative recap
Summary comparison
| Plan | Price | Period | Approx. price per month | Best for |
|---|---|---|---|---|
| Monthly Plan | NZ$16.99 | Monthly | NZ$16.99 | Short-term trial, flexible cancellation |
| Annual Plan | NZ$154.99 | Annual | Approx. NZ$12.92 | Longer-term learners seeking lower monthly equivalent |
How to choose
Choose monthly if you want flexibility and expect to cancel within a few months. Choose annual for a lower effective monthly cost if you plan to use Fender Play long-term.
Confirm the actual price on your platform before subscribing as promotions and region-specific offers can change final amounts.
After cancelling
Immediate steps
- Keep confirmation of cancellation and any receipts for at least several months.
- Check that auto-renewal is disabled in your App Store or Google Play subscription settings.
- Monitor your bank or card statement to ensure no further charges appear.
Where to get help
Fender Play support page: https://support.fender.com.
Manage Apple subscriptions: https://support.apple.com/en-us/HT202039. Google Play subscriptions: https://support.google.com/googleplay/answer/7018481.
Address
Mailing address for cancellations
Fender Play (Fender Musical Instruments Corporation), Attn: Customer Service,
1575 Gower St, Ste 170, Los Angeles, CA 90028, United States of America
Notes on mailed cancellations
If you mail a cancellation, include your account email, full name, subscription details, and a copy of your receipt. Send by registered post and keep proof of posting.
Allow additional time for international mail and processing; follow up with Fender support by email if you do not receive confirmation within a few weeks.
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