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Cancel JOYTUNES
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I hereby notify you of my decision to terminate the contract relating to the Joytunes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Joytunes: Easy Method
What is Joytunes
Overview
Joytunes is a company that creates music-learning apps, including Simply Piano and other title variations, designed to teach instruments through interactive lessons and real-time feedback.
How it is delivered
Services are delivered as mobile apps (iOS and Android) and via the JoyTunes website for account management and support.
How to cancel Joytunes
Cancel via JoyTunes website (Web / Direct)
- Sign in at JoyTunes website or open your account settings in the web app.
- Go to Account or Subscription settings and follow the cancellation option to turn off auto-renewal.
- If you cannot cancel in account settings, open a support ticket or contact JoyTunes support at JoyTunes Support.
- If the subscription was purchased through a third party, follow that third party’s cancellation process instead.
Cancel via Apple App Store (iOS)
- On your iPhone or iPad open Settings → tap your name → Subscriptions → select JoyTunes (or the app name) and turn off auto‑renewal.
- You can also manage subscriptions using the App Store app under your Apple ID account page.
- All App Store cancellations are handled by Apple; JoyTunes cannot stop an App Store subscription for you.
Cancel via Google Play Store (Android)
- Open the Google Play Store app → Menu → Subscriptions → select the JoyTunes subscription and tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation; Google processes the cancellation and manages billing.
What happens when you cancel
Access after cancellation
After cancelling, you generally keep access to paid features until the current billing period ends.
No further recurring charges should occur after the end of that period if cancellation succeeded.
Renewal and auto‑renewal
Auto‑renewal is turned off on cancellation; subscriptions do not renew at the next billing date.
For app‑store purchases, the respective store (Apple or Google) controls auto‑renewal and timing.
Account data and content
Cancelling a subscription does not necessarily delete your account or stored progress; account deletion is a separate action.
Contact JoyTunes support if you want to remove account data or confirm what is retained.
Will I get a refund?
Refunds for Web / Direct payments
Payments made directly to JoyTunes are generally final and non‑refundable, except in limited circumstances.
- Exceptions may include requests made within 30 days where paid content has not been used or accessed.
- Contact JoyTunes support to request review of a refund for web/direct purchases.
Refunds for App Store and Google Play purchases
Refunds for purchases made through Apple or Google must be requested through those platforms.
- Apple and Google have their own eligibility criteria and processes for refunds.
- Use Apple or Google support pages to submit a refund request.
Timing and outcomes
Platform refunds are subject to the platform’s review and processing times; outcomes are not guaranteed.
Keep records of purchase receipts and correspondence when requesting refunds to support your case.
Joytunes plans and pricing
Available plan information
Official New Zealand (NZD) pricing was not available from JoyTunes or the App Store in the sources used here.
For current NZD prices check inside the app on an NZ‑based device or the App Store listing.
User‑reported pricing
Below is a user‑reported plan and price; treat this as an example rather than official pricing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Simply Piano 12‑month subscription (user‑reported) | NZ$409.99 | Annual | Full access to Simply Piano (JoyTunes) |
Your consumer rights in New Zealand
Legal protections
In New Zealand, consumers retain their rights under applicable consumer protection laws even when purchasing through third‑party platforms such as the Apple App Store.
These rights can affect refunds and guarantees for digital goods and services.
How it applies to platform purchases
Apple’s and Google’s refund mechanisms note that regional legal rights are preserved; this means you can assert NZ consumer protections when appropriate.
For disputes that cannot be resolved with the provider or platform, consider contacting New Zealand consumer authorities.
Customer experiences
Positive experiences
Some users reported successful refunds after contacting support or explaining they had forgotten to cancel.
Examples include customers who were refunded multiple months after a support review.
Negative experiences
There are recurring complaints about being charged after deletion or cancellation attempts and difficulties contacting support.
Users also described problems cancelling trials and reported auto‑renewal continuing despite attempts to turn it off.
Documentation checklist
What to gather before cancelling
- Purchase receipt or order confirmation showing date, price, and purchase platform.
- Account email or username used with JoyTunes or app store account details.
- Any correspondence with JoyTunes or the app store about the subscription or cancellation.
What to include in a support request
- Explain the reason for cancellation or refund request and include relevant dates.
- Attach proof of purchase and screenshots of subscription status if available.
- State whether the purchase was via JoyTunes web, Apple App Store, or Google Play.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the app does not cancel subscriptions; you must cancel via the app store or account settings.
Always check the subscription status in your account or the platform subscriptions page after deleting an app.
Not checking which platform billed you
Attempting to cancel in JoyTunes when the subscription was billed by Apple or Google will not stop future charges.
Confirm the billing platform on your purchase receipt before following cancellation steps.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund route, and who controls the process for each purchase channel.
How each channel differs
| Channel | How to cancel | Refund route | Who controls outcome |
|---|---|---|---|
| Web / Direct via JoyTunes site | Cancel in JoyTunes account settings or open a support ticket at JoyTunes. | Request refund from JoyTunes; generally final except limited circumstances (e.g., within 30 days if unused). | JoyTunes handles cancellations and refund reviews. |
| Apple App Store (iOS) | Cancel via Settings → Apple ID → Subscriptions or the App Store app. | Request refund from Apple through Apple’s refund process. | Apple controls cancellations and refund decisions for App Store purchases. |
| Google Play Store (Android) | Cancel via Google Play Store → Subscriptions → JoyTunes subscription. | Request refund from Google Play via Google’s refund process. | Google controls cancellations and refund decisions for Play Store purchases. |
After cancelling
What to check immediately
- Verify subscription status in the relevant account or app store to confirm cancellation.
- Save confirmation emails, screenshots, and any support ticket numbers.
Helpful links and next steps
- JoyTunes support: https://support.joytunes.com/
- Manage Apple subscriptions: https://support.apple.com/en-us/HT202039
- Apple refund information: https://support.apple.com/en-us/HT204084
- Google Play subscriptions & refunds: https://support.google.com/googleplay/answer/7018481
- Google Play refund info: https://support.google.com/googleplay/answer/2479637
- New Zealand consumer information: https://www.consumerprotection.govt.nz/
Address
Company headquarters
JoyTunes
125 Menachem Begin Street, Sarona, Tel Aviv 6701201, Israel
Notes about local addresses
No New Zealand‑specific mailing address was found in the available sources; cancellations are handled via the app stores or JoyTunes support channels.
For postal or legal enquiries, use the headquarters address above or contact JoyTunes via their support page.