Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Loopmasters service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Loopmasters: Easy Method
What is Loopmasters
Overview
Loopmasters is an online store and subscription service that sells digital sample packs, loops, and related music production content.
It also operates Loopcloud, a subscription service that provides cloud storage, sample access, and software features for producers.
Products and services
Products include digital downloads (sample packs, loops, presets) and bundled collections sold through the Loopmasters website.
Services include Loopcloud subscription plans with monthly or annual billing and varying storage, points and features.
How to cancel Loopmasters
Cancel a digital download order
- Check whether you are within the 14‑day cooling‑off period for consumer purchases.
- If you have not started any download or streaming, request cancellation via Loopmasters support with your order details.
Cancel a Loopcloud subscription
- Sign in to your Loopcloud account and go to subscription or billing settings to cancel recurring billing.
- If you cannot cancel online, contact Loopmasters support and request cancellation with your account information.
- If cancelling after the service has started you may be charged proportionally for services already supplied.
What happens when you cancel
Access after cancellation
If you cancel a subscription, access may continue until the paid period ends unless Loopmasters advises otherwise.
For downloadable purchases, cancellation before any download typically prevents access; once a download or stream has started the right to cancel is generally lost.
Renewal and data
Automatic renewals stop after cancellation of a subscription, provided cancellation is processed before the next billing date.
Subscriber content stored in Loopcloud may be affected by plan changes; check your account for data retention details.
Will I get a refund?
Standard refund rules
Consumers generally have a 14‑day cooling‑off period for purchases for personal use, which can allow refunds if conditions are met.
The right to cancel and receive a refund is lost once download or streaming of digital content begins.
Exceptions and special cases
- For subscriptions, if you cancel after services began, you must pay proportionally for services already supplied; Loopmasters must refund any pre‑paid unused subscription funds if they terminate a subscription with notice.
- Refund eligibility for digital downloads typically extends up to 60 days from purchase if the content has not been downloaded.
- Loopmasters may consider refunds outside the cooling‑off period in legitimate circumstances (fraudulent charge, defective or misdescribed content, etc.).
- Bundles are generally non‑refundable and clicking download counts as initiating a download, removing the cancellation right.
Loopmasters plans and pricing
Pricing table
| Plan | Price (approx., NZ$) | Period | Features |
|---|---|---|---|
| Artist (Loopcloud) | approx. NZ$12.40/month | Monthly | 100 points, 5 GB storage, access to subscriber features |
| Studio (Loopcloud) | approx. NZ$18.60/month | Monthly | 300 points, 50 GB storage, full subscriber features |
| Professional (Loopcloud) | approx. NZ$34.00/month | Monthly | 600 points, 250 GB storage, full subscriber features |
| Artist (Loopcloud) | approx. NZ$74.40/year (first year) | Annual | Same as monthly with 6 months free equivalent (first year) |
| Studio (Loopcloud) | approx. NZ$111.60/year (first year) | Annual | Same as monthly with 6 months free equivalent (first year) |
| Professional (Loopcloud) | approx. NZ$204.60/year (first year) | Annual | Same as monthly with 6 months free equivalent (first year) |
Pricing notes
Prices above are approximate conversions from USD using an assumed exchange rate (~1 USD = 1.55 NZD).
Actual billed amounts may vary due to exchange rate fluctuations, taxes, or bank/transaction fees.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital content must be of acceptable quality, fit for purpose and as described.
These rights exist independently of Loopmasters’ own refund/cancellation policies.
Remedies under New Zealand law
- If digital content is defective or misdescribed you may be entitled to a refund or other remedy under the CGA even after a claimed cancellation period.
- Loopmasters’ policy of no refunds once a download begins may conflict with CGA where the content is faulty or not as described.
Customer experiences
Positive feedback
Customers often praise the high quality and wide variety of sample packs and loops available on Loopmasters.
Many reviewers note responsive and helpful customer support and frequent deals that offer good value.
Negative feedback
Some users report repetitive samples or lack of variety in certain packs, and occasional uncertainty about featured vocalists.
There are isolated reports of technical or delivery issues and confusion over orders or refunds; responses vary by case.
Documentation checklist
Before contacting support
- Order number and purchase date.
- Account email address and payment method used.
For disputed or refund cases
- Details of the problem (defect, misdescription, or fraudulent charge).
- Evidence such as screenshots, download timestamps, or correspondence with support.
Common mistakes
Starting a download
Many consumers assume they can cancel after purchase, but clicking download or starting a stream typically removes the cancellation right.
Always confirm whether you have initiated any download or preview streams before requesting cancellation.
Assuming policy overrides law
Some customers assume Loopmasters’ no‑refund policy is absolute; in New Zealand, the CGA can still provide remedies for faulty or misdescribed content.
If you believe the content is defective, gather evidence and mention your CGA rights when contacting support.
Comparative recap
Key policy vs NZ rights
| Feature | Loopmasters policy | New Zealand consumer right |
|---|---|---|
| Cooling‑off period | 14‑day right to cancel for personal purchases (digital content/services) | CGA provides guarantees; cancellation/right to remedy still applies for faulty goods |
| Downloads started | Right to cancel lost once download or streaming begins | CGA may still allow refund or remedy if content is faulty or not as described |
| Subscriptions | Proportional charge for services supplied; company may terminate with one month’s notice and refund unused funds | Consumers can seek remedies for failures in service under CGA |
| Refund window for downloads | Typically up to 60 days if content not downloaded; bundles non‑refundable | Refunds or remedies available where content does not meet CGA standards regardless of seller policy |
Practical takeaway
Act quickly: if you want to cancel, do so before any download or streaming begins to preserve your 14‑day right.
If content is faulty or misdescribed, cite your CGA rights and provide evidence when requesting a refund or remedy.
After cancelling
Contact and follow up
Keep confirmation of cancellation and any reference numbers provided by Loopmasters support.
If you do not receive a timely response, follow up with the support team and include your documentation checklist items.
Useful links
- Loopmasters Refund and Cancellation Policy
- Loopmasters Terms & Conditions
- Loopmasters on bundles and refunds
Address
Registered office
Loopmasters Ltd
Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, United Kingdom
Postal cancellation (if needed)
If you prefer to cancel by post, you may use the registered office address above in accordance with Loopmasters’ terms.
Include your order details, contact email and a clear statement that you wish to cancel the purchase or subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.