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Cancel MIXCLOUD
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Mixcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mixcloud: Easy Method
What is Mixcloud
Service summary
Mixcloud is an audio streaming platform for DJs, radio hosts and podcasters that offers listener subscriptions and creator tools.
It provides on-demand replays, livestreaming, uploads and analytics for creators, plus Premium listening features for audiences.
Main uses
Listeners use Mixcloud for ad-free playback, offline downloads and curated mixes.
Creators use Mixcloud Pro for uploads, livestreaming, higher-quality audio and monetisation options.
How to cancel Mixcloud
Cancel on a computer (web)
- Sign in at mixcloud.com.
- Go to Settings → Payments → My billing info.
- Click "Cancel plan" and confirm. Cancellation takes effect at your next renewal date.
- See Mixcloud's help article: How do I cancel my subscription?.
Cancel on mobile and via app stores
- On mobile, use a browser (Safari/Chrome) and visit mixcloud.com/settings/payments → My billing info → tap "Cancel plan" → confirm.
- The Mixcloud mobile app cannot be used to cancel; app stores may manage their own subscriptions if you subscribed through them.
- If you used the App Store or Google Play to subscribe, check those stores' subscription management pages; Mixcloud Help notes app-store-managed subscriptions separately.
What happens when you cancel
Access and service period
When you cancel, your paid features remain active until the end of your current billing period.
Cancellation prevents automatic renewal but does not immediately remove access before the renewal date.
Account data and billing
Your account and uploaded content remain available after cancellation under the free tier (if applicable).
Billing records remain accessible in account settings; keep confirmation emails or screenshots for your records.
Will I get a refund?
Mixcloud policy
Mixcloud's Help Center does not state an automatic refund policy or a 14-day cooling-off refund for subscriptions.
No explicit refunds are mentioned in the available Mixcloud documentation; cancellations take effect at the next renewal.
Exceptions and next steps
- If you believe an error occurred (double charge, billing fault), contact Mixcloud support and include receipts and dates.
- If you paid via App Store or Google Play, request refunds using those stores' processes, as they manage their own refunds and subscriptions.
- Under New Zealand consumer law you may have additional remedies; see the consumer rights section below for filing complaints or seeking advice.
Mixcloud plans and pricing
Plans overview
Mixcloud pricing is not published in NZD by Mixcloud; the table below shows estimated NZD values converted from USD list prices.
Prices are approximate and may vary by payment method, taxes and exchange rate at purchase.
Pricing table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Premium (listeners) | approx. NZ$12.40/month | Monthly | Unlimited replays, ad-free listening, offline downloads, upfront tracklists |
| Pro (creators) | approx. NZ$23.25/month or NZ$209/year | Monthly/Annual | Unlimited uploads, livestreaming, HQ audio, analytics, monetisation tools |
| Creator Subscription (Select) | min. approx. NZ$4.65/month | Monthly | Subscriber-set price supporting creators, includes Premium benefits plus exclusives |
Your consumer rights in New Zealand
Cooling-off and refunds
Mixcloud does not advertise a 14-day cooling-off refund in its help pages accessible from New Zealand.
Under NZ consumer law, digital purchases may still be covered by fair trading and quality obligations depending on the circumstance.
Complaints and next steps
- If Mixcloud will not provide a refund you believe you are entitled to, contact Mixcloud support first with evidence.
- If unresolved, consider contacting New Zealand consumer protection bodies such as the Commerce Commission or Citizens Advice Bureau for guidance.
- If you paid via a credit card, consider contacting your card issuer about a billing dispute where appropriate.
Customer experiences
Positive reports
Some users report prompt and helpful customer support, with technical issues resolved quickly and clearly.
Other positive feedback highlights efficient and transparent responses from support staff in specific cases.
Negative reports
Many complaints mention poor mobile playback, freezing streams and an outdated mobile UI.
Other criticisms include limited embedded player features, disrupted playlist/search behaviour and unhappy users about policy changes reducing audio quality.
Documentation checklist
Before you cancel
- Account email and username used to pay.
- Payment method details (last 4 digits of card or store receipt).
- Screenshot of subscription page showing plan and next renewal date.
After you cancel
- Save confirmation email or screenshot of the "Cancel plan" confirmation.
- Keep billing receipts for the current period in case you need to dispute charges.
Common mistakes
Mistakes when cancelling
Trying to cancel inside the mobile app instead of the website is a frequent error; the app cannot cancel subscriptions.
Another mistake is not confirming the cancellation and assuming it took effect - always save confirmation details.
Mistakes about refunds
Assuming automatic refunds are available is common; Mixcloud's documentation does not list a standard refund policy.
If you subscribed via App Store/Google Play, users may mistakenly contact Mixcloud instead of the store for refunds.
Comparative recap
Quick comparison
| Topic | Web (mixcloud.com) | Mobile browser | App Store / Google Play |
|---|---|---|---|
| Can you cancel? | Yes - Settings → Payments → My billing info → Cancel plan | Yes - via mobile browser at mixcloud.com/settings/payments | Depends - subscriptions bought via the store may need cancellation through that store |
| Refunds | No explicit Mixcloud refund policy in help pages | No explicit Mixcloud refund policy in help pages | App stores manage their own refund processes |
| When does cancellation take effect? | At next renewal date | At next renewal date | Varies by store policy |
Summary takeaways
Cancel via the web for the most direct control; mobile browser works but the app does not.
Expect cancellations to stop future billing but not to produce an automatic refund; check app store policies if relevant.
After cancelling
What to check
- Verify you received a cancellation confirmation email or screenshot.
- Confirm the stated renewal date to ensure no unexpected charges.
Helpful links and support
- How to cancel: Mixcloud Help - Cancel subscription
- If you don't see cancel option: Mixcloud Help - Missing cancel option
- Community feedback and reviews: Mixcloud reviews on Trustpilot (NZ)
Address
Company address
Mixcloud Limited
Unit 2255, 275 New North Road, London, N1 7AA, United Kingdom
Notes
There is no separate Mixcloud postal cancellation address for New Zealand; use the web support channels for account actions.
If you need formal correspondence, send it to the UK address above and include account details and evidence of your request.