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Cancel TUNEIN online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tunein service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tunein: Step-by-Step Guide
What is Tunein
Overview
TuneIn is an audio streaming service that offers live radio, music stations, podcasts, and sports broadcasts from around the world.
It is available via apps on iOS and Android, and via a web interface, with an optional paid tier called TuneIn Premium that adds extras such as live sports and reduced ads.
Main features
Typical features include live play-by-play sports, commercial-free news streams, a range of music stations, and access to audiobooks on some plans.
Availability and specific content may vary by country and platform; some content can be geo-blocked or limited by licensing.
How to cancel Tunein
Cancel on Apple App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name (Apple ID).
- Tap Subscriptions, find TuneIn, and select Cancel Subscription. Subscriptions must be cancelled via your Apple ID in the iTunes/App Store settings - not via TuneIn directly.
Cancel on Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon, then Payments & subscriptions > Subscriptions.
- Find TuneIn and tap Cancel subscription. Subscriptions must be cancelled through the Google Play Store subscription settings - not via TuneIn.
Cancel via Web (TuneIn.com or Live Skill)
- Log into your account at TuneIn.com.
- Go to Settings → Subscription tab → Cancel Subscription → Complete Cancellation to finish the process.
Other cancellation notes
- You may cancel at any time. Cancelling before the next billing date stops future charges; access continues until the end of the current period.
- If you subscribed through a platform (Apple/Google), use that platform’s subscription management to cancel and to request any refunds.
What happens when you cancel
Access and billing
Cancelling stops future renewals and charges. You will retain access to premium features until the end of your current paid billing period.
There is no immediate prorated credit for the remaining period - access normally continues until the period ends unless the platform states otherwise.
Account and data
Your TuneIn account, preferences, and listening history generally remain unless you expressly delete your account through TuneIn's account settings.
To fully remove data, check TuneIn account settings or contact support; cancellation of subscription does not necessarily delete personal account data.
Will I get a refund?
TuneIn refund policy (general)
Generally, purchases are final and non‑refundable; TuneIn states no refund or credit is offered for partially used periods except where local law requires otherwise.
Purchases of virtual items are explicitly final and non‑refundable under TuneIn's terms.
Exceptions and platform refunds
- If you subscribed via Apple ID or Google Play, refund requests must be made through the respective platform’s support mechanisms.
- Under New Zealand consumer law, you may have rights despite a 'no refunds' clause if services were not provided as promised or were misleadingly represented.
Tunein plans and pricing
Pricing overview
The following table shows the commonly listed TuneIn plan and its New Zealand App Store price point for in‑app purchases.
Actual prices may vary by platform or with taxes/fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| TuneIn Premium (monthly) | NZ$14.99 | Monthly | Access to live sports play‑by‑play, commercial‑free news, music, audiobooks, and reduced ads across stations |
Price notes
NZ$14.99/month is the iOS App Store in‑app purchase price for New Zealand users and may differ slightly on web or Android due to platform fees or taxes.
Always check the final price during purchase on your chosen platform for the most accurate charge amount.
Your consumer rights in New Zealand
Key legal protections
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), which cover services that are not of acceptable quality or are misrepresented.
These laws can provide remedies such as repair, replacement, or refund where services fail to meet statutory guarantees.
Practical advice for NZ users
- If you experience issues (e.g., persistent ads despite paid status, trial cancellation problems, or misleading information), keep records and contact your payment platform (Apple or Google Play) and TuneIn support.
- Consider lodging a complaint with the Commerce Commission or seeking dispute resolution under your consumer rights if you cannot resolve the issue directly.
Customer experiences
Positive feedback
Some users praise TuneIn for discovering niche music and specific stations, for example curated seasonal or classical music streams.
Listeners often value live sports coverage and the breadth of international radio stations available through the platform.
Common complaints
- Excessive, repetitive and intrusive ads - even reported by some on paid/premium tiers - are a frequent complaint.
- Many users report issues with misleading free‑trial practices, unexpected charges despite early cancellation, app crashes, bloated performance, and geo‑blocking of content.
- Some users express concern about promoted news sources and perceived bias or lack of accountability.
Documentation checklist
Essential items to collect
- Subscription receipt or invoice showing purchase date and platform (Apple/Google/TuneIn web).
- Account email and subscription confirmation screenshot.
- Proof of cancellation steps taken (screenshots of subscription settings and cancellation confirmation).
Helpful extras
- Bank or card statement entries that show charges from TuneIn or the app store.
- Screenshots showing problems (ads after paying, error messages, trial wording) to support a complaint or refund request.
Common mistakes
Cancelling in the wrong place
Users often uninstall the TuneIn app but do not cancel the subscription through Apple or Google Play - this leaves the subscription active and billing ongoing.
Always cancel through the platform where you originally subscribed (Apple ID, Google Play, or TuneIn web).
Assuming automatic refunds or immediate loss of access
Many expect an immediate refund when cancelling; TuneIn’s stated policy is that purchases are final unless local law says otherwise.
Also, some users assume cancelling cuts access immediately; normally access continues until the end of the paid period.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Refunds | Access after cancel | Notes |
|---|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID > Subscriptions in iTunes/App Store settings. | Request refunds via Apple Support; TuneIn cannot directly refund Apple purchases. | Access remains until end of billing period. | Must use Apple subscription management (not TuneIn site/app). |
| Google Play Store (Android) | Cancel via Google Play Store > Subscriptions. | Request refunds via Google Play support; TuneIn cannot directly refund Google purchases. | Access remains until end of billing period. | Cancel through Google Play subscription settings. |
| Web (TuneIn.com / Live Skill) | Log into TuneIn.com → Settings → Subscription → Cancel Subscription. | Refunds generally not offered; exceptions may apply under local law. | Access normally continues to end of paid period. | Use the account subscription tab to manage cancellations. |
Key takeaway
Cancel via the platform where you purchased the subscription. For refunds, follow platform support routes or rely on NZ consumer law if the service was misrepresented or defective.
Keep documentation of your purchase and cancellation steps to support any dispute or complaint.
After cancelling
Next steps you can take
- Keep confirmation emails and screenshots proving cancellation and subscription history.
- If you believe you are owed a refund or experienced misleading practices, contact the payment platform first (Apple/Google) and then TuneIn support if needed.
Useful links
- TuneIn home / account login
- Apple subscriptions and refunds (Apple Support)
- Google Play subscriptions & refunds (Google Play Help)
- Commerce Commission New Zealand (consumer complaints)
Address
TuneIn corporate address
TuneIn, Inc., 475 Brannan St, Suite 320, San Francisco, CA 94107, USA.
TuneIn does not publish a specific New Zealand postal address for cancellations; use the platform‑specific cancellation methods above or contact TuneIn via their website for correspondence.
Similar cancellation services
FAQ
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