Cancel Herald: Easy Method

What is Herald

Overview

The New Zealand Herald (Herald) is a major national news publisher providing online articles, newsletters and premium digital subscriptions.

Subscriptions grant access to premium content and are managed by NZME, the parent company that operates the Herald brand.

Subscription model

Herald offers free articles alongside paid subscription tiers that remove paywalls and add features such as ad-free reading and premium newsletters.

Subscriptions can be purchased directly on the Herald website, or via mobile app stores on iOS and Android.

How to cancel Herald

Cancel via the Herald website

• Sign in at the Herald website and click your name at the top right to open "My subscriptions".
• Click the "Cancel subscription" button, select the subscription and a reason, then confirm the cancellation.
• Reference: Herald help - cancel on website.

Cancel app store subscriptions (iOS / Android)

• If you subscribed through the iOS app, cancel via Apple App Store subscriptions in your Apple ID settings.
• If you subscribed through the Android app, cancel via Google Play Store subscriptions in your Google account.
• App-store purchases are managed by Apple or Google, so cancellation and refund requests go through those platforms.

Cancel by telephone

• Call the NZ Herald customer contact centre: 0800 100 888 (or 0800 111 500 for some premium types).
• Phone lines are available on weekdays and have limited weekend/public holiday hours.
• Reference: Herald help - contact centre.

What happens when you cancel

Access and expiry

After cancellation you typically retain access until the end of the current billing period.

Your subscription will not auto-renew after that final date, unless you resubscribe.

Account and data

• Your account and reading history usually remain unless you request deletion.
• Any receipts, order numbers or confirmation emails should be saved for records and disputes.

Will I get a refund?

Official policy summary

There is no explicit public 14‑day money‑back guarantee or clear refund policy published in the Herald Help Center or Terms of Service.

Refund outcomes are therefore handled case‑by‑case by the provider or the app store operator.

Practical exceptions and user reports

• There are anecdotal reports of customers experiencing difficulty obtaining refunds, including long delays or requests for documentation.
• Some reports describe required follow‑ups, emails going to spam, and cases that took months with limited resolution. Source: user reports.
• If you paid via Apple or Google, consider requesting refunds directly through those platforms as their policies differ.

Herald plans and pricing

Typical plan types

Herald offers varying subscription options such as monthly, annual and promotional trial plans.

Exact prices and available plan names vary over time and by promotional period.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA applies to services in New Zealand, including digital subscriptions, and guarantees services are provided with reasonable care and skill.

Traders cannot contract out of the CGA; clauses attempting to remove refund rights are not valid under New Zealand law.

How to enforce your rights

• Keep clear records: account details, receipts, cancellation confirmation and correspondence.
• Contact the trader first to seek remedy. If unresolved, contact consumer protection bodies or consider dispute options such as the Disputes Tribunal.
• For purchases via Apple/Google, you may also pursue their in‑platform dispute processes.

Customer experiences

Positive reports

• Some customers report quick and courteous telephone cancellations handled by supportive staff.
• Positive experiences often credit individual customer service representatives rather than changes in policy.

Negative reports

• Other users report difficulty cancelling, transfers between staff, long email exchanges and delayed or refused refunds.
• There are reports of prolonged cases requiring repeated follow‑ups and provision of documents such as bank statements or death certificates.

Documentation checklist

If you are requesting a refund

• Subscription confirmation or order number.
• Payment receipts (credit card or bank statement showing the charge).
• Evidence of cancellation attempts (screenshots, confirmation emails, call logs).

For account verification and special cases

• Account email address and username used for the subscription.
• Any supporting documents if requested (e.g., proof of death for deceased-relative cases) - provide copies, not originals.
• Clear statements of the remedy you seek (refund, credit, or cancellation confirmation).

Common mistakes

Not cancelling through the correct channel

Users sometimes cancel in the website account while their purchase was made through Apple or Google, leaving the app‑store subscription active.

Always check whether your purchase was processed by Apple, Google or directly by the Herald before cancelling.

Failing to follow up or keep records

Not saving cancellation confirmations, receipts or email threads makes disputes harder to resolve.

Many reported delays were compounded by missing documentation or not following up promptly when asked for further information.

Comparative recap

Quick comparison

After cancelling

Check confirmations and bank statements

Save any cancellation confirmation you receive and monitor your bank or card statements for further charges.

If you see unexpected charges, contact the trader immediately and keep a record of your communications.

Further steps and support

• Herald help pages: How to cancel - NZ Herald.
• Consumer rights reference: Consumer Guarantees Act (overview).

Address

Mailing address

NZME, Private Bag 92198, Victoria Street West, Auckland 1142, New Zealand.

When to use the address

Use this postal address for formal correspondence related to subscriptions if required, such as sending copies of documentation that cannot be uploaded electronically.

For faster resolution, contact customer support by phone or email before sending postal correspondence.