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I hereby notify you of my decision to terminate the contract relating to the New Scientist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel New Scientist: Easy Method
What is New Scientist
Overview
New Scientist is a weekly science and technology magazine and online publisher covering research, ideas and analysis across many scientific fields.
It publishes digital and print editions, special themed collections and occasional digital courses and events.
Editions and delivery
There are different editions and delivery methods: direct subscriptions via New Scientist, single-issue purchases, third-party platforms and bundle services.
Which edition you have will affect how you manage or cancel the subscription.
How to cancel New Scientist
If you subscribed via a third party
- If you subscribed through Apple, Amazon, Google Pay or Zinio you must contact that provider to manage or cancel the subscription.
- New Scientist cannot cancel subscriptions purchased via those providers; use the provider’s account or support pages to stop renewals.
- More information is available from New Scientist’s help pages: New Scientist help - third-party subscriptions.
If you bought directly from New Scientist
- Log into your New Scientist account at subscribe.newscientist.com and check subscription settings for self-service cancellation if available.
- If you cannot cancel online, notify New Scientist Customer Service by phone or email. New Zealand callers can use the customer service number: +61 2 8355 8923 (AET business hours).
- If you prefer postal cancellation, see the Address section below - postal cancellations are handled at the UK office.
What happens when you cancel
Access after cancellation
For most digital subscriptions you will retain access until the end of the paid period; cancellation usually prevents the next auto-renewal.
For single-issue purchases or dispatched print items, access and delivery depend on status at the time of cancellation.
Auto-renewals and account data
Auto-renewals will stop once cancellation is processed for direct subscriptions, but third-party providers control renewals for purchases via their stores.
New Scientist will keep account information as described in its privacy policy; request data or deletion via customer service if needed.
Will I get a refund?
General refund policy
Refunds depend on the product type and where you bought it. New Scientist’s shop and subscription terms set the baseline rules.
Magazines, bookazines and periodicals are generally non-cancellable and non-refundable once ordered or dispatched.
Exceptions and digital courses
- Digital courses (not magazine issues): you can request a full refund within 14 days of purchase if you have not started the course. No refunds after 14 days. Shop terms.
- Orders of magazines, bookazines or periodicals cannot be cancelled or returned for a refund, except subscription adjustments may be possible for dispatched items.
- If you were charged after a cancellation attempt or auto-renewed without notice, document the case and contact customer service; consider your consumer rights described below.
New Scientist plans and pricing
Pricing snapshot
The following prices are taken from NZ-based retailers and platforms as noted. Availability and pricing may change over time.
Plans and sources
| Plan | Price (NZ$) | Period | Features | Source |
|---|---|---|---|---|
| Readly (magazine bundle) | NZ$19.99 | Monthly | Unlimited access to over 8,000 magazines including New Scientist | Readly NZ |
| The Essential Guides - digital (single issue) | NZ$23.06 | Per issue | Digital compendium of New Scientist curated articles | isubscribe NZ |
| The Collection - digital (single issue) | NZ$17.36 | Per issue | Themed compilation from New Scientist back catalogue | isubscribe NZ |
| Australian Edition - digital (single issue) | NZ$8.42 | Per issue | Australian Edition digital issue via iSubscribe | isubscribe NZ |
| Print: Current Issue (retail) | NZ$11.99 | Single issue | Current print magazine issue sold at City Books NZ | City Books NZ |
| Print: Six Month Subscription (26 issues) | NZ$510.00 | 6 months | Print subscription via Magnation NZ | Magnation NZ |
| Print: Twelve Month Subscription (52 issues) | NZ$990.00 | 12 months | Print subscription via Magnation NZ | Magnation NZ |
Your consumer rights in New Zealand
Key rights under NZ law
Under the Consumer Guarantees Act (CGA) and the Fair Trading Act, consumers are entitled to services of acceptable quality and truthful representations.
If a service is faulty, misrepresented or the provider’s practices are unfair, you may be entitled to remedies including refunds, replacements or compensation. See official guidance: NZ consumer protection - refunds and rights.
Limits and practical caveats
Subscriptions that have already delivered the product (for example, a print magazine that has been dispatched) may fall outside CGA protections for that delivery.
Your rights depend on whether terms were misleading, whether renewal notices were clear, and the specific facts of your purchase.
When to escalate
If cancellation is unreasonably difficult or auto-renewals occur without reasonable notice, you may have grounds under the Fair Trading Act to challenge the practice.
Keep records and consider contacting consumer protection authorities or your bank if you need to escalate.
Customer experiences
Positive feedback
Some readers find New Scientist content useful and the newsletter/app content adequate for staying informed on science topics.
Occasional positive mentions note that content fits particular reader interests, for example a focus on science rather than mainstream politics.
Negative feedback
Many reviewers report difficulty cancelling, lack of automated options and instances of being charged after attempting cancellation.
Other common complaints cite unexpected auto-renewals, poor website usability, a broken app and slow customer-service responses. See user reviews: Trustpilot - New Scientist NZ reviews.
Documentation checklist
Essential documents to gather
- Order number or subscription reference (from confirmation email or account page).
- Account email address used for the subscription and screenshots of subscription status.
- Bank or card statements showing charges and dates for disputed payments.
Additional useful items
- Copies of cancellation attempts (emails, support tickets, call notes with date/time and agent if available).
- Screenshots of app/store subscriptions (Apple/Google/Amazon/Zinio) showing active subscriptions or cancellation screens.
Common mistakes
Contacting the wrong place
Many consumers try to cancel with New Scientist when the subscription was purchased via Apple, Google, Amazon or Zinio.
If you bought via a third party, cancelling with New Scientist alone will usually not stop further charges.
Missing important deadlines
Assuming a refund is available after the 14-day window for digital courses or after an auto-renewal period has passed is a frequent error.
Also, failing to save cancellation confirmations or proof of communication makes disputes harder to resolve.
Comparative recap
Quick comparison
| Aspect | Direct subscription (New Scientist) | Third-party store (Apple/Google/Amazon/Zinio) | Magazine bundle / retailers (Readly, iSubscribe) |
|---|---|---|---|
| How to cancel | Account page or contact New Scientist customer service by phone/email. | Cancel via the provider’s app or store account - New Scientist cannot cancel. | Cancel via the platform (Readly/iSubscribe) or retailer’s account page. |
| Refunds | Depends on terms; magazines generally non-refundable. Digital courses: 14-day refund if not started. | Refunds handled by the provider according to their store policies. | Platform-specific refund rules; many single-issue magazine sales are non-refundable. |
| Typical price | Varies by offer; see pricing table above. | Varies by app store or vendor policies. | Examples: Readly NZ NZ$19.99/month; iSubscribe single issues NZ$8 - 23 (see table). |
After cancelling
Immediate next steps
- Keep written confirmation of cancellation and note the date your access will end.
- Check bank/card statements for unexpected charges and contact your card issuer if needed.
Useful links and escalation
- New Scientist third-party subscription guidance: ui.newscientist.com.
- Account login/cancellation page: subscribe.newscientist.com.
- Shop terms (refunds and course rules): shop.newscientist.com.
- NZ consumer rights information: consumerprotection.govt.nz.
- User reviews and common issues: Trustpilot - New Scientist NZ.
Address
Mailing address (UK office)
New Scientist Ltd., Northcliffe House, 2 Derry Street, Kensington, London W8 5TT, United Kingdom.
There is no separate New Zealand postal cancellation address; postal cancellations are processed via the UK office.
When to use postal cancellation
If you must send a signed cancellation or formal notice by post, send it to the UK address above and include all account details and proof of purchase.
Also retain proof of posting (tracked mail) and allow time for international delivery and processing.