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Cancel THE TIMES online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Times service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Times: Easy Method
What is The Times
Overview
The Times is a UK-based news publisher offering digital and print subscriptions covering national and international news, opinion and features.
Subscriptions can be purchased via the web, the iOS App Store, Google Play, or directly from the publisher depending on your region and product choice.
Availability
Digital access is available through The Times: UK & World News app and through a web account on The Times site.
Print home-delivery editions are regionally distributed; some pricing and availability vary by region.
How to cancel The Times
App Store subscriptions (iOS)
- Open your Apple device and go to Settings > [your name] > Subscriptions or open the Apple Subscription Manager.
- Find The Times subscription and turn off auto-renewal at least 24 hours before the current period ends.
- Apple processes renewal charges within the 24-hour window before the period ends, so canceling earlier avoids an immediate renewal charge.
- More info: The Times on the App Store.
Google Play subscriptions
- Open the Google Play Store app and go to Menu > Subscriptions.
- Select The Times, tap "Cancel subscription" and follow the on-screen prompts to confirm.
- Ensure cancellation is completed before the renewal date shown in Google Play to avoid a further charge.
- More info: Google Play subscriptions help.
Web or direct account subscriptions
- Sign in to your account on The Times site and navigate to account or subscription settings to cancel online.
- If you cannot cancel online, contact The Times customer service using the contact options on their site or the Times Review contact channels.
- Cancellation via these routes typically leaves the subscription active until the end of the paid period.
- Terms and contact info: Times Review terms.
What happens when you cancel
Access after cancellation
When you cancel, your subscription usually remains active until the end of the current billing period so you can keep using the service until that date.
Access to digital content is not normally cut off immediately upon cancellation unless specified by the provider.
Auto-renewal and billing
Auto-renewal should be turned off to prevent further charges; App Store renewals are processed within 24 hours before period end so timing matters.
If you cancel after a renewal has been processed, you will typically retain access for the paid period but will not receive a refund for that period.
Account data
Your account and any associated data remain subject to The Times' terms and privacy policy; data retention practices vary by provider.
Contact customer service if you need account closure or personal data removal beyond the subscription cancellation.
Will I get a refund?
Standard policy
Paid subscription fees are generally non-refundable and refunds are not routinely provided for completed billing periods.
Times Review Media Group may consider refund requests on a case-by-case basis, but there is no automatic entitlement to a refund.
Exceptions and local law
Refunds may be required where local consumer law mandates them or where terms were misleading or unfair.
There is no automatic 14-day cooling-off period for digital subscriptions unless local law requires it; always check New Zealand law for specific rights.
Relevant terms: Times Review terms and general terms reference: Times Higher Education terms.
The Times plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Print Home Delivery (Eastern/Franklin Times) | NZ$120.00 | Annual (1 year) | Print edition delivered to home (2 editions per month) |
| Times Monthly Subscription (iOS via App Store) | NZ$20.00 | Monthly | Digital access via The Times: UK & World News app |
| The Times & The Sunday Times (iOS via App Store) | NZ$43.99 | Monthly | Combined digital access to The Times and Sunday Times |
| The Times & Sunday Times (iOS via App Store) | NZ$49.99 | Monthly | Combined digital access (higher-tier variant) |
Notes
Print home-delivery pricing refers to the Eastern/Franklin regional edition in East Auckland and may not apply nationwide.
App Store prices such as "NZ$20.00 Monthly" are taken from the iOS listing and can change; verify current pricing in your App Store subscription settings.
Your consumer rights in New Zealand
Relevant law
New Zealand consumer protections, including the Consumer Guarantees Act and Fair Trading Act, may apply to subscription practices and misleading terms.
If terms or advertising are deceptive, you may have remedies despite a stated "no refund" policy in the merchant's terms.
How to act
If you believe the terms were misleading or cancellation requirements were not clearly disclosed, gather evidence and contact the seller to request resolution.
You can seek advice or escalate to New Zealand consumer authorities if the response is unsatisfactory; general guidance: returns and refunds guidance.
Customer experiences
Positive feedback
Some users praise the quality of The Times' journalism and value the convenience of combined app and web access.
Positive app store reviews note useful content and ease of reading on mobile devices.
Negative feedback
Many complaints focus on difficulty cancelling, including calls to customer service with long waits or inability to connect.
Users also report unexpected charges after trials or cancellation and unsuccessful refund requests, with some describing cancellation terms as unclear or deceptive.
Documentation checklist
What to prepare
- Account email and user name used for The Times subscription.
- Order or receipt details showing subscription start date and billing period.
- Screenshot or copy of subscription settings showing current auto-renewal status.
If you need a refund or to dispute a charge
- Proof of cancellation attempts (dates, methods, screenshots, call logs).
- Any correspondence with customer service, including reference numbers.
- Relevant terms screenshots or links that you believe were misleading.
Common mistakes
Timing errors
Canceling too close to the renewal window is common; App Store renewals can be charged within 24 hours before period end, so late cancellation may still incur a charge.
Users often assume immediate refunds after cancellation; remember most providers keep the subscription active until period end and do not automatically refund that period.
Using the wrong cancellation route
Some subscribers try to cancel via email or a website form when the subscription was purchased through Apple or Google, which does not stop billing from the store.
Confirm where you purchased the subscription (App Store, Google Play or web) and cancel using that provider's subscription manager to ensure success.
Comparative recap
At a glance
| Method | How to cancel | Refund chances | Key notes |
|---|---|---|---|
| App Store (iOS) | Cancel in Apple Subscription Manager; turn off auto-renewal at least 24 hours before period end. | Generally unlikely; refunds handled by Apple on a case-by-case basis. | Renewal charge occurs within 24-hour window before period end; verify in App Store. |
| Google Play | Cancel via Google Play > Subscriptions > The Times > Cancel subscription. | Generally unlikely; Google Play handles subscription billing and refund requests. | Use Google Play subscription manager to stop future charges; follow Google prompts. |
| Web / Direct account | Sign in to The Times site and cancel in account settings or contact customer service. | Refunds are not typically provided; Times Review Media Group may consider requests case-by-case. | Subscription remains active until the end of the current period; no automatic refunds for that period. |
Key differences
App Store and Google Play manage billing for purchases made through their stores; cancel through the same store to stop renewals.
Direct purchases through The Times are governed by the publisher's own terms and require account cancellation or customer service contact.
After cancelling
What to check
- Confirm in your chosen subscription manager (Apple/Google or The Times account) that auto-renewal is turned off.
- Keep a copy of cancellation confirmation, receipt of any final charge, and dates of access expiry.
- Check your bank or card statements to ensure no further unexpected charges occur.
Useful links
- The Times on the App Store
- Google Play subscriptions help
- Times Review terms and contact
- NZ returns and refunds guidance
Address
Postal address for cancellations
If you need to send postal correspondence, international subscribers in New Zealand should use The Times' London address.
The Times 1 London Bridge Street SE1 9GF London United Kingdom
Note for New Zealand subscribers
There is no separate New Zealand cancellation postal address for The Times; post any required physical correspondence to the London address above.
For quicker resolution, use the relevant digital cancellation route (App Store, Google Play or your online account) before sending postal notices.
Similar cancellation services
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