Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trust Hub Media service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trust Hub Media: Easy Method
What is Trust Hub Media
Overview
Trust Hub Media appears to operate as a digital media and sports-streaming service reachable at trusthubmedia.com.
Information links the brand to a New Zealand-registered entity (Trust Media Limited) and shows event and subscription streaming offerings rather than physical goods.
Legal / local identity
Public records and the available contacts indicate a New Zealand registered office for the related company, which can be used for service or legal correspondence.
If you need to escalate a dispute, use the address in the "Address" section below as the registered office and address for service.
How to cancel Trust Hub Media
Cancel via website (recommended)
- Sign in to your account on trusthubmedia.com.
- Open the account or settings area and look for "Subscription" or "Billing".
- Choose the active subscription and select "Cancel" or "Manage subscription".
- Confirm cancellation and save any confirmation or reference number shown.
Cancel via customer support
- If you cannot cancel in settings, contact Trust Hub Media customer support and request cancellation.
- Provide your account email, subscription details and date you want cancellation to take effect.
- Keep copies/screenshots of messages and any confirmation from support.
- For a third-party guide to cancellation steps, see this cancellation guide.
What happens when you cancel
Access after cancellation
Most cancellations are processed immediately but may take up to 24 hours to take effect.
Access typically continues until the end of the current billing period unless otherwise stated by the provider.
Renewals and data
After cancellation your subscription will not be charged further for future periods; check your billing statement to confirm no new charges occur.
If you need copies of tickets, receipts or recordings, export or save them before cancellation and keep cancellation confirmations for records.
Will I get a refund?
Trust Hub Media refund rules
Refunds for event purchases are available up to one day before the commencement of the event.
There is no money-back guarantee for trial packages or pay-per-view (PPV) events; PPV purchases are non-refundable even if the event is missed or rescheduled.
Exceptions and timing
- Refund requests made after the 1-day cutoff for events are unlikely to be accepted under the provider’s policy.
- If you believe a service was faulty or not provided as promised, New Zealand consumer law may create additional remedies (see consumer rights section).
Trust Hub Media plans and pricing
Available information
No official NZD pricing was located for Trust Hub Media in the available sources.
The public site shows USD-priced streaming plans; if you need NZD amounts, provide more context or a corrected entity name.
Summary table
| Plan name | Price | Billing | Notes |
|---|---|---|---|
| Streaming / Event plans | Varies | Varies | Site displays USD pricing; no NZD pricing located |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (for example, the Consumer Guarantees Act), consumers have rights where services are faulty or not fit for purpose.
Those rights can allow for a remedy or refund if the supplier fails to provide the promised digital service.
Limitations and cooling-off
There is no automatic statutory "cooling-off" period for subscription services simply because they are digital.
Trust Hub Media’s published policy does not offer a blanket 14-day refund period and limits refunds as described above.
Customer experiences
Reported problems
Third-party commentary indicates some users experience friction when cancelling, including opaque procedures, unexpected charges and delays obtaining timely responses.
These reports suggest keeping careful records and promptly checking billing after cancellation.
What to expect
Because experiences vary, expect to follow up if you do not receive immediate confirmation of cancellation.
Save screenshots of cancellation steps and any correspondence to support dispute or refund requests if needed.
Documentation checklist
Before you cancel
- Account email and username.
- Subscription or event name and purchase date.
- Payment method and last charged amount (bank or card statement).
After you cancel
- Confirmation message or reference number from the site/support.
- Screenshots of the cancellation screen and any support emails.
- Copies of receipts and any event tickets relevant to refund requests.
Common mistakes
Timing and billing
Assuming cancellation takes effect immediately without checking confirmation is a common error.
Missing the one-day refund cutoff for event purchases can also lead to a refused refund request.
Assumptions about refunds and trials
Assuming trial or PPV purchases are refundable is a frequent mistake; Trust Hub Media’s policy states they are not refundable.
Not saving proof of cancellation or communication can make disputes or chargebacks harder to resolve.
Comparative recap
At-a-glance comparison
| Feature | Trust Hub Media policy | What you should check |
|---|---|---|
| How to cancel | Cancel via website settings or contact customer support | Save confirmation and allow up to 24 hours for processing |
| Refunds | Event refunds allowed up to 1 day before event; no refunds for trials or PPV | Request refunds before cutoff; keep receipts and event details |
| Processing time | Most cancellations immediate; up to 24 hours to take effect | Verify account and billing statements within 48 hours |
| Pricing | Prices shown on site in USD; NZD pricing not located | Confirm currency and amounts on your account page or checkout |
After cancelling
Follow-up actions
Check your bank or card statement to confirm no further charges are taken after cancellation.
If you continue to be charged, contact the provider and your payment provider promptly.
Helpful links
- Trust Hub Media - sign up / account
- Third-party cancellation guide
- User reports about cancellation experiences
Address
Registered office
Caitlin Lyes, 52 Corricvale Way, Northcross, Auckland 0630, New Zealand.
This address is recorded as both the Registered Office and the Address for Service for Trust Media Limited (NZBN 9429046112347), which appears to match Trust Hub Media.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.