Cancel A2 Hosting: Simple Process

What is A2 Hosting

Overview

A2 Hosting is a web hosting company offering shared, reseller, VPS, and managed hosting services worldwide.

They advertise performance-focused infrastructure and 24/7 support, with a stated 30-day unconditional money-back guarantee for web-portal signups.

Service footprint

A2 serves global customers and accepts international payments, but corporate correspondence is routed to U.S. addresses for cancellations and formal notices.

Pricing and plan listings for New Zealand customers are available through NZ-focused reseller sites and reseller pricing summaries.

How to cancel A2 Hosting

Primary cancellation method

• Log in to the A2 Hosting Client Portal (account area) and submit a cancellation request through the support/ticket interface or account management tools.
• Follow any on-screen prompts to confirm the cancellation and request a refund if eligible.

Alternate and postal cancellations

• If you must send a postal cancellation, address it to A2 Hosting's corporate mailing address in the U.S. (see Address section below).
• Keep copies of any posted letters and use tracked postage so you can prove delivery if needed.

Important cancellation notes

• Cancellations submitted via the Client Portal are the documented route in A2’s terms; App Store or Google Play procedures are not detailed by A2 and are not referenced in the official terms.
• If you have a subscription purchased through Apple/Google, contact Apple or Google for store-specific cancellation or refund disputes.

What happens when you cancel

Access and data retention

When you cancel, your hosting account is scheduled for termination according to A2 Hosting’s internal processes.

Download any site files, databases, emails, and backups before cancellation completes; do not rely on A2 to retain data indefinitely after termination.

Automatic renewals and billing

Cancel before renewal to avoid automatic charges for the next billing period.

Refund eligibility depends on the cancellation date relative to the Effective Date and the company’s refund rules (see refund section).

Domain and third-party items

Domain registrations, promotional domains, third-party services, and some setup/migration fees are treated separately and may be non-refundable.

Transfer domains away (get EPP/Auth codes) before cancellation if you want to keep control of domain names.

Will I get a refund?

30-day unconditional guarantee

If you cancel via the Client Portal within 30 days of the Effective Date you qualify for A2 Hosting’s 30-day unconditional “satisfaction” money-back guarantee.

This is the primary unconditional refund window stated in A2’s Terms & Conditions.

Prorated refunds (30 - 120 days) and exceptions

• If cancelled after 30 days but before 120 days, A2 offers a prorated refund for unused full months, rounded up to the next full month.
• No refunds are issued for partial months; only full unused months count toward prorated refunds.
• Refunds are generally not offered after 120 days except in limited cases via PayPal, still excluding partial months.
• Domain registration fees, setup, migration, third-party charges, and promotional free domains (.com, .net, .org) are typically non-refundable or will be deducted from refunds.
• SSL certificates have a separate 25-day refund window.

Disputed or store purchases

For subscriptions bought through the App Store or Google Play, A2’s terms do not specify store cancellation/refund steps; contact Apple or Google for those disputes.

If a refund promise is not honoured, keep documentation and consider escalating via your payment provider or NZ consumer agencies (see After cancelling section).

A2 Hosting plans and pricing

Shared & reseller pricing (NZ$)

Notes on pricing

Prices are NZ-specific listings sourced from NZ HostAdvice for 2025 and reflect shared and reseller hosting examples.

Other plan types (VPS, managed WordPress, dedicated) are not listed here and require separate lookup.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the New Zealand Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose.

If A2 Hosting fails to provide acceptable service (for example, termination without fair notice), remedies under the CGA may apply beyond A2’s published refund windows.

Digital purchases and platform stores

Digital purchases via the App Store or Google Play may be governed by both store policies and NZ consumer protections.

Because A2’s official terms do not address store cancellations, contact Apple or Google for disputes involving in-store purchases.

Escalation and dispute options

• Document all contacts and requests; use your bank or payment provider to dispute charges if refunds are refused and you have valid grounds.
• Contact the Commerce Commission or an independent dispute-resolution service if you suspect misleading conduct or unmet statutory guarantees.

Customer experiences

Positive reports

Many TrustPilot reviewers praise A2’s prompt, patient, and professional customer service, sometimes naming specific staff.

Recent unprompted reviews note smooth server migrations, clear billing, and helpful support interactions.

Negative reports

Some reviews allege issues with money-back practices, claiming the 30-day guarantee was not honoured in specific cases.

Other complaints include abrupt service suspension for usage limits and reports of perceived punitive actions after declining renewals.

Balanced takeaway

The majority view suggests reliable support for routine tasks, while a minority of users report serious billing or suspension disputes.

If you plan to use A2 Hosting, maintain backups and document billing and support interactions to reduce risk in a dispute.

Documentation checklist

Account and order records

• Account username and email used with A2 Hosting.
• Order number(s), invoice(s), and the Effective Date of the service.

Cancellation evidence

• Copy of the cancellation request submitted via the Client Portal (ticket number or screenshot).
• Postal/mail proof (tracking number and delivery confirmation) if you send a letter.

Refund and dispute materials

• Payment receipts, bank or card statements showing charges, and any PayPal transaction IDs.
• Support chat transcripts, email threads, and screenshots showing promises or denials of refunds.

Common mistakes

Missing backups

Many customers assume data will be preserved after cancellation; failing to download site files and databases can lead to permanent data loss.

Always create and store off-site backups before initiating cancellation.

Not documenting communications

Not saving support tickets, emails, or screenshots makes it harder to dispute refund denials later.

Record ticket numbers, dates, and names of support staff when possible.

Relying on store-based assumptions

Assuming App Store or Google Play refund rules apply to A2-managed services can delay resolution, since A2’s terms reference Client Portal cancellations.

If you subscribed through a store, open disputes with Apple/Google as well as contacting A2; treat them as separate processes.

Comparative recap

Quick comparison

How this applies to NZ users

New Zealand consumers retain statutory remedies under the Consumer Guarantees Act if service quality or billing practices breach required standards.

Use NZ dispute channels if you cannot resolve a refund or cancellation issue directly with A2.

After cancelling

Practical next steps

• Confirm cancellation in the Client Portal and save ticket IDs and confirmation emails.
• Ensure you have downloaded all site files, databases, and email archives before access ends.

Where to get help

• A2 Hosting Client Portal/support: https://www.a2hosting.com/.
• A2 Hosting Terms & Conditions for refund detail: Terms & Conditions.
• Apple support for App Store disputes: https://support.apple.com/.
• Google Play support for store disputes: https://support.google.com/googleplay/.
• Commerce Commission (NZ) consumer guidance: https://comcom.govt.nz/.

Address

Corporate mailing address

A2 Hosting, LLC

1201 North Market Street, Suite 111‑N73, Wilmington, DE 19801, USA

Postal cancellation advice

If you send cancellation notices by post, use tracked delivery and include your account identifier, order number, and a clear request to cancel and seek a refund if eligible.

Retain proof of posting and delivery in case you need to escalate the dispute later.