Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bitepal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bitepal: Easy Method
What is Bitepal
Overview
Bitepal is a subscription-based meal planning and food-tracking app marketed to help users manage eating habits and portion control. It is available through mobile app stores and directly via the web.
How it is sold
Subscriptions can be purchased inside iOS and Android app stores or directly on the web using third-party payment processors such as Paddle or Stripe.
Public reports indicate mixed user experiences with billing and cancellation after purchase.
How to cancel Bitepal
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Tap "Subscriptions", find Bitepal, and choose "Cancel Subscription".
- Keep a screenshot of the subscription list showing the cancellation confirmation.
Cancel via Google Play (Android)
- Open Google Play, tap your profile, then "Payments & subscriptions" → "Subscriptions".
- Select Bitepal and tap "Cancel subscription".
- Save confirmation screenshots or emails from Google Play.
Cancel a web subscription (Paddle / Stripe)
- Locate the order confirmation or receipt email you received when subscribing - often sent by "Paddle".
- Use the subscription management link in that email to cancel the subscription.
- If you cannot find the email, search your inbox for "Paddle" or the Bitepal sender address.
Registered-mail cancellation
- As an extra step, you can send a registered postal letter to Bitepal’s corporate address in Ithaca, New York, to provide proof of cancellation.
- Registered post can be useful if billing continues and you need a documented proof of your cancellation attempt.
- Guidance on registered-mail cancellation has been referenced online: Postclic: Cancel Bitepal.
What happens when you cancel
Access after cancellation
Cancelling typically stops renewal at the end of the current paid period. You usually retain access until that period ends.
How long you keep access depends on the exact billing cycle and purchase platform.
Subscription renewal
Automatic renewals should stop after cancellation, but several users report continued billing despite cancelling through app stores or web links.
If charges continue, you should immediately contact your payment provider and keep records of the cancellation attempt.
Data and account retention
Cancelling the subscription does not necessarily delete your Bitepal account or data. Check the app’s privacy policy or account settings for data deletion options.
If you want data removed, request account deletion in writing and keep a copy of that request.
Will I get a refund?
Official policy and cooling-off
There is no clear public statement from Bitepal evidencing an automatic 14‑day statutory "cooling-off" refund right specific to their service.
Refund eligibility depends on the purchase platform (Apple, Google, Paddle/Stripe) and Bitepal’s own terms.
Common exceptions and user reports
- Many user reports describe being charged after cancelling and receiving no response to refund requests.
- Users sometimes succeed by requesting refunds through Apple or Google Play "Report a Problem".
- If platform routes fail, some users escalate via their bank (chargeback or fraud claim) with supporting evidence.
What to do if you want a refund
- Try the relevant app-store refund process first: Apple Report a Problem or Google Play support.
- If paid via Paddle/Stripe, look for the Paddle receipt email and follow the refund or support link there.
- If you get no response, contact your card issuer to dispute the transaction and provide screenshots and cancellation proof.
Bitepal plans and pricing
Overview of plans
Public listings show multiple plans and pricing presented in USD on app-store pages, with final NZD charges converted by Apple or Google at checkout.
Exact NZD amounts are not consistently listed by Bitepal; GST and exchange rates may apply at purchase time.
Pricing table
| Plan | Price (listed) | Period | Features |
|---|---|---|---|
| Weekly Subscription | USD $6.99 (converted to NZD at Apple checkout) | Weekly | Unlocks full app features |
| Annual Subscription | USD $29.99 - $99.99 (multiple tiers; converted to NZD at checkout) | Annual | Full access with potential pricing tiers |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand’s Consumer Guarantees Act and Fair Trading Act, services must not mislead consumers about their terms or guarantees.
If Bitepal misrepresents its refund or cancellation terms, that may constitute misleading conduct under these laws.
Practical remedies in NZ
- Keep clear records and attempt resolution with Bitepal and the payment platform first.
- If unresolved, you can complain to Consumer NZ or the Commerce Commission for potential misleading conduct.
- Statutory rights do not automatically override app-store billing; remedies often include disputes with the app store, card issuer, or formal complaints to NZ authorities.
How to escalate
Use documented evidence (receipts, screenshots, emails) when lodging a complaint with Consumer NZ or your bank.
Consider simultaneously filing a dispute with the app store or payment processor to stop future charges while the issue is investigated.
Customer experiences
Reported negative experiences
Many online reports describe recurring charges after cancellation, poor or no response to emails, and confusing pricing or tiers.
A Trustpilot review (Jan 7, 2026) described the refund policy as misleading and refunds denied unless the app has been used.
Reported positive or neutral experiences
There are fewer verifiable positive public reviews available; some users report successful cancellations and refunds via app-store dispute processes.
Outcomes appear case-by-case and depend heavily on the purchase platform and the documentation you can provide.
Sources and context
Public discussions and user reports referenced include Reddit threads and Trustpilot reviews that detail billing and refund problems.
These sources indicate inconsistent outcomes and the need for careful record-keeping when cancelling.
Documentation checklist
What to save immediately
- Subscription confirmation emails and receipts (look for "Paddle" or Stripe messages).
- Screenshots of subscription status in the App Store or Google Play showing cancellation.
- Copies of any emails sent to Bitepal, support replies, and timestamps.
What to prepare for disputes
- Bank or card statements showing the charge(s) and dates.
- Evidence of attempted cancellation (screenshots, registered-mail receipt, or support ticket IDs).
- Details of the device, app version, and account email used for the subscription.
Common mistakes
Stopping the app but not the subscription
Users sometimes delete the app without cancelling the subscription in their app-store account.
Deleting the app does not stop recurring billing; you must cancel via App Store, Google Play or the web management link.
Assuming cancellation is immediate
Some customers assume cancelling immediately refunds or stops all charges; typically cancellation prevents future renewals but does not automatically refund past charges.
Always check the subscription end date and request refunds separately if you believe charges are incorrect.
Not keeping proof
Failing to keep receipts, screenshots, and emails weakens refund or dispute claims.
Keep copies of everything and use registered post for formal cancellation notices if you anticipate problems.
Comparative recap
Comparison overview
The table below summarises cancellation routes, ease, and typical refund outcomes based on reported experiences.
Quick reference table
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| iOS App Store | Easy to access in Subscriptions | Variable - some success via Apple refund process | Keep App Store screenshots; use Apple "Report a Problem" if charged after cancel. |
| Google Play | Easy in Google Play Subscriptions | Variable - some users succeed via Play refund reports | Save Google Play confirmation and use Google’s refund/report tools. |
| Web (Paddle/Stripe) | Requires finding receipt email | Case-by-case - use Paddle management link or contact support | Search inbox for "Paddle" and use the link in the receipt to cancel/manage subscription. |
| Registered mail to Bitepal | Time-consuming but legally defensible | Does not guarantee refund but provides proof of cancellation | Useful if platform routes fail; send to corporate address and keep postal tracking. |
After cancelling
Immediate next steps
Check your payment statement for any further charges and save all documentation showing cancellation.
If charged after cancellation, file a refund request with the app store or payment processor immediately.
Useful links
- Consumer NZ - consumer guidance and complaint help.
- Commerce Commission (NZ) - report misleading conduct.
- Apple Report a Problem - request refunds for App Store purchases.
- Google Play refunds & subscriptions - manage subscriptions and request refunds.
- Postclic guidance on cancelling Bitepal.
- Reddit discussion with user reports.
Address
Corporate / cancellation address
Ithaca, New York, 14850, United States.
If sending registered post for cancellation, include your account details and proof of identity in the letter.
Additional notes on mailing
Sending registered post creates a delivery record that can support disputes if billing continues after your cancellation attempt.
Keep copies of the posted letter and any tracking or delivery confirmations you receive.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.