Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Canteen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Canteen: Easy Method
What is Canteen
Overview
Canteen Aotearoa is a New Zealand non‑profit organisation that provides support and services for young people impacted by cancer.
Services
Services include peer support, events and the free Canteen Connect app offering chat and online peer events.
Note on the app
The Canteen Connect app is listed as free in app stores and there is no obvious subscription model associated with it.
How to cancel Canteen
Determine what you need to cancel
Check whether you are trying to cancel a paid product, a subscription, or simply remove the free app from your device.
Most Canteen services and the Canteen Connect app are free, so there may be nothing billed to cancel.
Steps to cancel or remove access
- Uninstall the Canteen Connect app from your device (App Store or Google Play) to stop using the app.
- Check your App Store / Google Play account subscriptions to confirm there are no active subscriptions to cancel.
- If you want your account or personal data removed, contact Canteen Aotearoa and request account deletion or data removal. You can post a written request to their PO Box if you prefer postal contact.
- If you purchased physical items from the Canteen online shop and want to cancel or return them, follow the shop’s Return and Refund Policy within 30 days where applicable.
If you have a paid purchase
For purchases from the Canteen online shop, follow the shop’s stated returns process and keep proof of purchase.
For any unclear or disputed charges, contact the payment provider or your bank after trying to resolve directly with Canteen.
What happens when you cancel
Access and app use
Uninstalling the app will remove it from your device and stop push notifications and local access.
If there is no paid subscription, there is no renewal to stop; simply removing the app ends your local use.
Account and data
Account data and messages may remain on Canteen’s systems until you request deletion or they follow their data-retention policy.
Make a written request if you want personal data removed; keep a copy of that request for your records.
Renewals and billing
Because the Canteen Connect app is listed as free, recurring billing is not evident; verify your app store subscription list to be certain.
For shop purchases, normal billing stops after a cancellation or return where a refund is approved under their policy.
Will I get a refund?
Refunds for the app
There is no paid app subscription for Canteen Connect listed, so refunds for the app itself are generally not applicable.
If you believe you were charged in error for an app-related purchase, check your app store purchase history and contact the store provider.
Refunds for online shop purchases
Canteen Aotearoa’s Return and Refund Policy for their online shop allows refunds or exchanges within 30 days for unused items in original condition and packaging.
Perishables, opened software or downloads, and sale items are excluded from refunds according to the shop policy.
Exceptions and steps
- If goods are faulty or not as described, document the issue (photos, receipts) and contact Canteen to request a remedy.
- If a refund is not granted and you believe you have rights under New Zealand law, you may seek external advice or escalate to a consumer protection agency.
Canteen plans and pricing
Available plans
The verified information shows the Canteen Connect app as free with no paid tiers identified.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| Canteen Connect Aotearoa | Free | N/A | Chat, online peer events, connect with counsellors - all free via app |
Your consumer rights in New Zealand
Key statutory protections
In New Zealand, consumers have statutory rights such as those under the Consumer Guarantees Act (CGA) for goods and services that are faulty or not fit for purpose.
These rights are separate from a business’s own return policy and can provide remedies if products or services fail to meet guarantees.
Cooling-off periods and online purchases
There is no general 14‑day automatic cooling-off right for all purchases in New Zealand; rights depend on the sale type and circumstances.
Canteen’s shop policy does not expressly reference statutory rights or a 14‑day cooling-off period, so check official consumer guidance if unsure.
How to act if your rights are breached
- Keep receipts, photos, and records of communication.
- Contact the seller first and request a remedy under the CGA where applicable.
- If unresolved, seek independent consumer advice or escalate to relevant agencies for guidance.
Customer experiences
Reported negative experiences
Online forum reports about a vending operator named Canteen (not the charity app) include recurring maintenance and restocking complaints, expired products and poor responsiveness.
Some posts describe difficulties switching vending suppliers due to corporate contracts and slow technician response.
App and charity feedback
There is limited publicly verified feedback about the Canteen Connect app’s cancellation process or paid-services issues, likely because the app is free.
Overall, information is mixed and varies by which “Canteen” service (charity vs vending operator) is being discussed online.
Documentation checklist
Essential documents to keep
- Order confirmation and receipt for any shop purchases.
- Screenshots of app store purchase history or subscription lists.
- Copies of written cancellation or data‑deletion requests sent to Canteen.
- Photos of damaged or incorrect goods and timestamps.
- Records of any communication (emails, messages, dates and names).
Why these matter
Good documentation helps with refunds, disputes and any formal complaints to consumer agencies.
Keep copies for at least the period specified in any warranty or return policy, or until the issue is resolved.
Common mistakes
Assuming a subscription exists
Many users assume that app services always include subscriptions. With Canteen Connect listed as free, there may be nothing to cancel billing-wise.
Always verify your app store subscription list before contacting the provider about cancellations.
Not keeping proof
Failing to save receipts, screenshots or communication slows down or weakens refund or dispute processes.
Always capture confirmation numbers and dates when requesting cancellations or returns.
Confusing different organisations
“Canteen” can refer to different services (a charity and also vending operators). Complaints about vending machines do not necessarily apply to Canteen Aotearoa’s charitable services.
Be specific about which service you are contacting to avoid misdirected requests and delays.
Comparative recap
Quick comparison
| Item | Price | How to cancel | Refunds available? |
|---|---|---|---|
| Canteen Connect (app) | Free | Uninstall app; check app store subscriptions; request data removal from Canteen if required | Not applicable for the free app; check app store for accidental charges |
| Canteen online shop (physical goods) | Varies by item | Follow online shop returns process; contact seller within 30 days for unused items | Refunds/exchanges within 30 days for unused items; exclusions apply (perishables, opened downloads, sale items) |
After cancelling
Follow-up steps
Confirm uninstallation and, if applicable, check that any account access has been removed or that a data‑deletion request is acknowledged.
Monitor bank or card statements if you expected any refunds or to ensure no further charges occur.
Helpful links and where to get help
App listing: Canteen Connect on the App Store.
Shop policy: Canteen online shop policies and terms.
If you need consumer guidance, consider contacting a local consumer advice service or government consumer protection agency for New Zealand.
Address
Postal address
PO Box 56072, Dominion Road, Auckland 1446, New Zealand
Mailing notes
If you prefer to send a written cancellation or data‑deletion request by post, use the PO Box address above and keep a copy of your letter for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.