Cancel Ccbill: Easy Method

What is Ccbill

Overview

CCBill is an online payment processor that manages recurring billing and merchant payment services for digital subscriptions and other online purchases.

It acts as an intermediary between merchants and customers, handling authorisations, settlements and recurring charge schedules.

Scope of service

CCBill primarily provides web-based payment processing for merchants; it does not manage app-store subscription controls.

Its published policies cover merchant and consumer cancellation routes for web-based recurring transactions.

How to cancel Ccbill

Cancel directly via CCBill (web)

• Notify CCBill or the merchant in writing by email, conventional mail, telephone or fax to terminate recurring transactions.
• Provide your name, billing account or invoice number, subscription ID (if known), payment method last 4 digits and the date of the charge.
• Keep copies of the message and any confirmation you receive; request a written confirmation of cancellation.

Special rules for auto‑renewing digital subscriptions

• For auto-recurring non-tangible goods, notify CCBill at least 7 days before the renewal date to avoid the next charge.
• To avoid renewal at the end of a trial or special-offer period, notify CCBill at least 24 hours before the trial/special offer ends.

App Store and Google Play purchases

• In-app subscriptions charged through Apple or Google are managed by the platform, not by CCBill.
• To stop app-store charges, cancel the subscription in your Apple ID or Google Play account settings.

What happens when you cancel

Access and service delivery

Cancellation stops future recurring authorisations after the effective termination, but access to content or service depends on the merchant’s delivery policy.

Merchants may allow access until the end of the paid billing period or terminate access immediately; confirm with the merchant.

Ongoing liabilities and records

According to CCBill policy, consumers remain liable for charges incurred before termination; past recurring fees are not automatically refundable.

Maintain records of the cancellation request and any confirmation to contest charges if they continue after termination.

Will I get a refund?

Standard CCBill refund stance

CCBill does not refund past recurring subscription fees once cancelled as a standard policy.

Refunds are only possible at the discretion of the merchant or CCBill and are not guaranteed.

Refund mechanics and exceptions

• If a refund is approved, it is credited only to the original payment method; no cash, check, or alternative refunds are issued.
• Any exceptions (pro-rated refunds, error corrections) depend on merchant policies or CCBill discretion; request written confirmation.

Ccbill plans and pricing

Published pricing

No publicly available New Zealand Dollar (NZD) pricing was found for CCBill for 2024/2025.

Merchant fees and plan details are typically negotiated and may vary by merchant and account type.

Typical cost structure

Publicly available information mostly references USD-based merchant rates and fees rather than fixed consumer subscription prices.

Ask the merchant for the exact NZD amount billed and any fees that apply to your subscription.

Your consumer rights in New Zealand

Relevant NZ consumer protections

CCBill’s published policies do not explicitly reference New Zealand laws such as the Consumer Guarantees Act or door-to-door/unprompted agreement rules.

Consumers in NZ may still have rights under local law for misrepresentation, non-delivery or services not provided as described.

Practical steps under NZ law

• Contact the merchant first and request remedy or refund where the service is faulty, not as described, or not delivered.
• If unresolved, contact your bank for a chargeback or payment dispute, and consider filing a complaint with NZ consumer authorities (e.g., consumer protection or the Commerce Commission).

Customer experiences

Positive reports

Some merchants report reliable deposits, responsive support and long-term relationships with CCBill.

There are accounts of fast live-chat resolution and low chargeback rates attributed to fraud mitigation.

Negative reports

Many consumers report unauthorised or hard-to-explain charges, difficulty cancelling and mixed support experiences.

Some say cancellations were not processed correctly or charges continued after they attempted to stop a subscription.

Documentation checklist

Essential items to gather

• Transaction date, amount, merchant name and subscription or invoice ID.
• Payment method last 4 digits and card/bank statement showing the charge.

Supporting evidence

• Copies/screenshots of emails, merchant pages, trial terms, and any cancellation confirmations.
• Notes of phone calls (date, time, agent name) and screenshots of in-app subscription pages if applicable.

Common mistakes

Timing and notice errors

Missing the notification window for auto-renewals is a frequent mistake; for some subscriptions you must notify at least 7 days before renewal.

Expecting an automatic stop at trial end without sending the required 24‑hour notice can lead to an unwanted charge.

Wrong cancellation channel and insufficient details

Contacting the app store for a web-based CCBill subscription (or vice versa) delays resolution; check who billed you before cancelling.

Providing incomplete account details when requesting cancellation can prevent timely processing; include account identifiers and proof of identity where requested.

Comparative recap

At-a-glance comparison

Below is a compact comparison of the main cancellation and refund points to help you choose the right action quickly.

How CCBill compares to platform providers

Web subscriptions billed through CCBill are controlled by merchant/CCBill processes; app-store subscriptions are controlled by Apple or Google.

After cancelling

Follow-up actions

Keep the cancellation confirmation and monitor your bank account for any further charges for at least one billing cycle.

If you are charged after confirmation, contact the merchant and CCBill with your cancellation proof and request reversal.

Helpful links and escalation

• CCBill contact page - find merchant and account support options.
• New Zealand Consumer Protection - guidance on consumer rights and complaints.
• NZ Commerce Commission - for fair trading concerns and escalations.
• Contact your bank for chargeback or dispute procedures if charges continue after cancellation.

Address

CCBill mailing address (consumer contact)

First Floor, CC Buildings, Palm Street, Paola PLA 1411, Malta

Use this postal address for written cancellation requests where required; include your account and transaction details.

Notes on contacting

Also contact the merchant that billed you; merchants are often able to process refunds or confirm cancellations faster than intermediaries.

Keep records of all communications and request written confirmation of any cancellation or refund outcome.